Top Customer Success Jobs

Manage assigned B2B accounts, build client relationships, deliver product demonstrations and training, identify expansion opportunities, increase retention, prevent churn, track account metrics, and collaborate with sales. The role combines customer success, consultative selling, account growth, issue resolution, and conference representation in a hybrid San Francisco environment.

Manage enterprise customer relationships to drive product adoption, value realization, retention, renewals, and expansion. Deliver customized training, webinars, and enablement programs; identify and mitigate churn risks; use customer success metrics and analytics to manage account health; influence executive stakeholders; and collaborate with Sales, Product, Engineering, Services, and Support teams.

Manage post-go-live adoption, retention, renewals, and expansion for large enterprise SaaS customers. Own value realization through Success Plans, executive engagement, health monitoring, cross-functional coordination, and commercial strategy to drive measurable business outcomes.

Leads post-sale delivery and customer success for strategic accounts, building executive relationships, creating success plans, orchestrating Microsoft and partner resources, managing escalations, driving cloud adoption and consumption, mitigating blockers, and aligning Azure, Microsoft 365, Dynamics, and other solutions with customer business outcomes.

Own scaled and direct customer success strategies for Helium 10 Ads and Amazon Seller Central advertising customers. Design onboarding, adoption, retention, renewal, and expansion programs using playbooks, automation, content, and performance data. Manage strategic accounts, conduct business reviews, identify growth opportunities, optimize advertising ROI, and guide cross-functional teams. Independently develop and test engagement initiatives, evaluate self-service experiences, and improve customer outcomes across a broad advertising portfolio.

Manages strategic higher education customers using Salesforce Signature Success. Serves as the primary customer accountability point, builds executive relationships, coordinates success services, guides feature adoption, supports renewals and expansion, and advocates during high-severity incidents. The role translates technical concepts into business outcomes, coordinates cross-functional teams, identifies implementation risks, and improves customers’ technical and operational health. Occasional customer-site travel and after-hours or weekend coverage may be required.

Manage delegated customer tasks through first-time resolution while supporting client engagement, answering inquiries, managing escalations, improving processes, and maintaining strong customer relationships. The role helps care providers feel supported and confident in their partnership with Procare HR. Responsibilities include customer management and reporting using HRIS and CRM platforms, as well as task tracking and communication through Microsoft Office tools.

Lead strategic customer relationships, drive product adoption, improve retention, identify expansion opportunities, manage renewals, and align customer outcomes with revenue goals. Serve as a Zenoti platform expert, solve customer challenges, use data to guide strategy, influence executives, and collaborate with sales, marketing, product, and support teams.

Own scaled and one-to-many customer success programs for Helium 10 Ads and Amazon advertising customers. Develop onboarding, adoption, retention, renewal, and expansion strategies; manage a small portfolio of strategic accounts; conduct business reviews; identify growth opportunities; analyze advertising performance and customer data; improve self-service experiences; and partner cross-functionally to increase engagement, ROI, and retention.

Manage post-sales customer success programs, driving adoption, retention, renewals, customer health, advocacy, and value realization. Serve as a trusted client adviser, coordinate internal teams, support issue resolution, create success plans, conduct business reviews with Account Executives, and provide customer feedback for product roadmaps.

Owns Latin American Starlink backhaul accounts after contract signature, managing onboarding, activation, payments, account health, retention, revenue forecasting, and expansion. The role serves as the primary customer contact, coordinates with internal teams, leads business reviews, identifies growth opportunities, manages regional billing and tax considerations, and documents scalable processes. Professional fluency in Spanish and/or Portuguese and willingness to travel across Latin America are required.

Own Latin American Starlink backhaul accounts from contract signature through onboarding, activation, payment, retention, and expansion. Track revenue, shipments, risks, account health, compliance, billing, logistics, and customer satisfaction. Build account plans, forecast revenue and retention, lead business reviews, identify expansion opportunities, coordinate with internal teams, support regional billing and tax processes, and document scalable operating procedures.

Owns enterprise Starlink backhaul accounts across Latin America from contract signature through onboarding, activation, payment, retention, and expansion. Responsibilities include monitoring account health, revenue, logistics, billing, tax, compliance, forecasting, customer reviews, and expansion opportunities. The role coordinates with engineering, support, finance, and operations, communicates with customers and partners, documents scalable processes, and helps shape regional backhaul operations. Spanish and/or Portuguese fluency and travel across Latin America are required.

Manage enterprise customer accounts, deliver insights and support post-sale engagements to drive account health, retention, and growth.

Own customer implementations from signed contract through production launch, including discovery, solution design, configuration, testing, and deployment. Manage ongoing account health, adoption, escalations, renewals, and expansion for enterprise customers. Build scalable customer lifecycle processes, templates, health scoring, QBRs, and implementation playbooks while partnering with operations, engineering, and leadership.

Serve as the primary post-sales contact for audiovisual clients, managing onboarding, success plans, service delivery, contract deliverables, risks, and client satisfaction. Conduct business reviews, monitor client health and performance, coordinate with internal teams, resolve escalated issues, maintain documentation, and identify upsell and cross-sell opportunities. The role focuses on retention, renewals, contract compliance, time to value, and long-term client success.

Own a portfolio of fleet-operations software customers, driving product adoption, customer outcomes, renewals, account recovery, and expansion. Proactively engage customers, analyze usage and telemetry, identify risks and opportunities, lead consultative conversations, and turn feedback into internal action. The role requires responsible daily AI use, strong communication, commercial awareness, and the ability to handle objections and secure clear next steps.

Own a large scaled-customer book, managing onboarding, adoption, renewals, retention, account health, and risk. Design and operate one-to-many customer education programs, including curricula, learning paths, webinars, lifecycle communications, digital onboarding, and self-service resources. Measure program impact through retention, engagement, activation, and re-engagement metrics. Partner with Support, Product, Sales, and Marketing to resolve blockers, identify expansion opportunities, and scale successful customer motions.

Manage strategic client relationships across adoption, expansion, advocacy, and renewal. Help customers design and optimize learning programs using Absorb LMS, deliver training and enablement, measure program effectiveness and ROI, monitor account health, address risks, and identify expansion opportunities. Collaborate with Product, Support, and Professional Services while maintaining accurate client documentation.

Own customer-facing BOM, sourcing, demand planning, and operational execution programs for global data center initiatives. Coordinate customers and cross-functional teams across sales, supply chain, engineering, manufacturing, and operations. Analyze forecasts, manage risks and escalations, resolve delivery and sourcing issues, oversee supplier and regional onboarding, monitor performance, and drive process improvements. Build customer relationships, conduct site engagements, maintain business-system documentation, and influence outcomes without direct authority.

Manage a portfolio of energy-sector clients across Canada and the United States, driving onboarding, adoption, engagement, retention, renewals, and expansion. Serve as a trusted advisor on maritime and commodity intelligence solutions, monitor usage and outcomes, provide client support, maintain Salesforce records, identify risks, and collaborate with Sales, Product, and Engineering to resolve issues and improve the platform.

Manage mid-market customer onboarding, support, adoption, retention, and expansion for a software platform. Develop customer success plans, monitor usage, identify upsell opportunities and churn risks, analyze customer data, resolve technical issues, and collaborate with Sales and Product teams to relay feedback and improve the customer experience.

Provides customer onboarding, tier-one technical support, training, troubleshooting, and service coordination for digital dentistry, CAD/CAM, imaging, hardware, and software products. Maintains knowledgebase articles, databases, reports, documentation, and task tracking. Coordinates installations, vendor support, equipment updates, staff assignments, and customer issue escalation while partnering with sales, field technicians, trainers, and internal teams.

Own a portfolio of higher education SaaS partners, serving as their strategic advisor and primary contact. Lead adoption, business reviews, renewals, and expansion opportunities while maintaining forecasts and pipeline documentation. Analyze partner data, create ROI-focused reports and presentations, recommend strategies tied to institutional goals, and advocate for partners internally. Collaborate with Sales, Product, Marketing, and Engineering to improve customer outcomes and platform value. The role is fully remote with quarterly campus travel.

Manage property insurance client relationships from onboarding through renewal. Drive product adoption, workflow integration, and measurable outcomes using ZestyAI solutions. Maintain regular client communication, support business reviews, monitor usage and client health, identify expansion opportunities, and relay feedback to internal teams. Collaborate with Product, Risk Analytics, Data Science, Support, Marketing, and senior Client Success leaders while developing expertise in insurance workflows, analytics, and AI-enabled tools.