Top Customer Success Jobs

Manage customer relationships to drive adoption of Circadia's contactless sensing and predictive analytics platform across post-acute care providers. Coordinate onboarding, training, and integrations with EHR and care-coordination systems; monitor outcomes, surface clinical insights, troubleshoot issues with clinical and engineering teams, and ensure customers achieve measurable reductions in rehospitalizations and improved staffing efficiency.

Manage onboarding, engagement, and renewals for a portfolio of small/medium school districts. Lead implementations, training, data-driven health assessments, executive relationships, and renewal/expansion processes. Track accounts in CRM and provide product feedback.

Manage a portfolio of SMB accounts to drive retention, growth, and product adoption. Provide training, run business reviews, resolve escalations, identify upsell opportunities, and collaborate cross-functionally to represent customer needs.

Manage a portfolio of higher-education customers through onboarding, implementation, training, adoption, renewals, and expansion. Serve as a trusted advisor to senior academic stakeholders, deliver trainings and EBRs, track success metrics, identify risks, and collaborate cross-functionally to drive product value and growth.

Own the full post-sale lifecycle for a portfolio of enterprise network customers: drive adoption, define success metrics, run QBRs/EBRs, manage renewals and expansions, log activity in Salesforce, and act as the customer advocate internally to ensure retention and growth.

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

Manage SMB customer lifecycle to reduce churn and drive renewals. Maintain billing/subscription accuracy, Salesforce data cleanliness, and coordinate with Sales, Finance, and Account Executives on upsells, contracts, and offboarding. Serve as voice of the customer, support product adoption, and help optimize accounts through ongoing engagement and project coordination.

Own a focused portfolio of enterprise, high-ARR accounts as the primary trusted advisor. Drive onboarding, adoption, retention, upsell, and expansion. Build executive relationships, create tailored success plans, deliver measurable value, mentor junior CSMs, and relay customer feedback to Product while partnering with Sales and technical teams.

Manage a portfolio of restaurant accounts to maximize retention and revenue. Onboard and support clients, resolve issues, monitor account health, improve NPS, identify upsell opportunities, and coordinate with sales and leadership.

Lead Customer Success for Corporate Lending portfolio, driving adoption, retention, renewals and measurable customer outcomes. Own escalations, executive sponsorship, success plans, onboarding, and executive business reviews. Partner cross-functionally on cloud migrations, platform transformations, AI capability adoption, and expansion opportunities while monitoring portfolio health, mitigating churn risk, and supporting renewal forecasting and commercial alignment.

Manage and grow a portfolio of client accounts to ensure retention and upsell opportunities. Serve as primary client liaison, oversee SLAs, drive usage of SaaS solutions, coordinate implementations, produce reports and QBRs, maintain Salesforce and NPS feedback, and support contract renewals and strategic planning.

Manage a portfolio of 15–30 SMB/Mid-Market SaaS customers as primary contact from onboarding to renewal. Drive retention and expansion through value reviews, deliver analysis in Alloy, cultivate advocates, improve scaled processes and training, and act as the voice of the customer to Product and Engineering.

Own brand onboarding and implementation, prove product value with data, drive adoption and consumer signups, manage long-term brand relationships, and relay partner feedback to shape product and processes.

Manage a portfolio of 15–30 SMB/Mid-Market customers as primary contact from onboarding through renewal and expansion. Drive retention and growth via value reviews, analysis, and scalable playbooks. Support executive stakeholders, monitor account health, cultivate advocates, improve processes and training, and translate customer feedback to Product and Engineering.

The Customer Success Manager at Cinch.io will own the post-sale customer journey, collaborate with cross-functional teams, and shape CS processes, ensuring customer satisfaction and success.

The Customer Success Manager is responsible for building partnerships with customers, driving sales growth, managing product strategy, and training retail partners while ensuring a world-class customer experience.

The Customer Success Manager is responsible for building partnerships, executing market strategies, managing customer training, and enhancing brand loyalty and customer experience.

The Customer Success Manager at Opiniion will manage client relationships, oversee onboarding, drive product adoption, and ensure client satisfaction and retention in the tech industry.

Provide expert client support for mortgage loan registration and structuring, analyze AUS findings and DTI scenarios, resolve escalations, deliver training, create documentation, and collaborate cross-functionally to drive client success and process improvements.

Lead and hire a high-performing Customer Success team while still managing key enterprise accounts. Design onboarding, coaching playbooks, engagement models, and CS metrics (adoption, NRR, account health). Coach CSMs to be consultative advisors, partner cross-functionally, use AI to prioritize work, and turn customer insights into product feedback to drive adoption and expansion.

The Client Success Manager enhances client experiences by managing relationships, driving platform adoption, and providing insights for success, while collaborating with various teams.

The Customer Success Manager enhances customer value by managing relationships, leading onboarding, and ensuring adoption of a SaaS platform.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

The Customer Success Manager will drive adoption and usage among key enterprise accounts, build relationships with stakeholders, create success plans, and support accounts while gathering feedback to influence the product roadmap.

Manage a portfolio of 20–30 small-to-medium clients to drive member engagement, clinical outcomes, and cost savings. Lead renewals, identify growth opportunities, support implementations, coordinate with operations/clinical teams, produce and present data-driven reports, maintain broker relationships, and manage contractual and reporting duties using CRM and analytics tools.