Top Customer Success Jobs

Own strategic customer onboarding and activation from sales handoff through first purchase over 60–90 days. Manage configuration, project timelines, customer relationships, cross-functional escalations, and activation metrics. Drive initial purchasing and GMV, develop scalable onboarding playbooks, support customer advocacy, and transition activated customers to account management. The role requires strong communication, commercial judgment, technical SaaS aptitude, supply chain expertise, and willingness to travel up to 30%.

Lead customer success programming across New Mexico, managing enterprise healthcare and government relationships, multi-site implementations, adoption, renewals, expansion, executive communications, and program outcomes. Manage and develop a team of 1–3 Customer Success Managers, coordinate cross-functional deployments, resolve escalations, represent customer needs to Product and Engineering, and improve scalable customer experience operations.

Lead enterprise customer success programming across Louisiana, managing executive and government stakeholder relationships, large-scale healthcare SaaS implementations, adoption, renewals, expansion, and measurable outcomes. Hire, mentor, and manage 1–3 in-state Customer Success Managers while coordinating with Product, Engineering, and Operations. Oversee program planning, configuration, QA, go-live execution, reporting, escalations, customer health, and continuous improvement across participating providers.

Manage district and school customer portfolios through onboarding, adoption, engagement, renewal, and expansion. Build strategic relationships, identify and escalate risks, support upselling and cross-selling with Sales, resolve product and order issues, and lead complex customer success initiatives. Gather customer feedback for Product, mentor internal teams, provide product expertise, and drive successful implementations and learning outcomes across a multi-state territory.

Lead and coach a customer success team to expand relationships, drive adoption, retention, cross-sell/upsell, and deliver Customer Success Plans. Oversee delivery programs, executive stakeholder management, security-focused strategy, and people management to maximize customer value and minimize churn.

Develops prospects and manages national account relationships to grow HVAC maintenance and service offerings. Leads post-sales engagement, customer retention, satisfaction, contractual performance, service expansion, and account growth. Monitors success metrics, addresses service risks, negotiates pricing and agreements, collaborates with customer experience teams, and maintains CRM documentation. Requires strong relationship-building, negotiation, communication, sales, customer service, and organizational skills.

Manage client onboarding, renewals, price increases, executive business reviews, and the full client lifecycle. Build relationships with SMB executives, understand IT environments, develop technology roadmaps and budgets, and coordinate internal teams to resolve issues and identify growth opportunities. Maintain accurate CRM documentation, facilitate escalations, promote client advocacy, and ensure client retention and satisfaction.

Manages retention and growth for a complex B2B healthcare client portfolio. Responsibilities include coordinating escalations, supporting renewals and upsells, preparing client meetings and business reviews, generating insights, and directly managing accounts when needed. Leads client service delivery and performance optimization initiatives, develops project plans and reports, facilitates cross-functional workgroups, and represents portfolio feedback in organizational improvement efforts.

Manage complex global enterprise customers throughout onboarding, adoption, retention, and expansion. Build success plans, analyze usage and health metrics, conduct executive business reviews, identify churn and growth opportunities, and lead issue escalations. Coordinate Sales, Support, Product, Delivery, and Operations teams to improve customer outcomes, drive revenue growth, strengthen processes, and mentor other customer success managers.

Manage and coach three Mid-Market Customer Success Managers while leading a scalable, tech-touch digital Customer Success strategy. Build programs spanning onboarding, adoption, engagement, and risk mitigation; use customer and product data for segmentation; design AI-enabled workflows; establish operating rhythms and performance standards; measure customer health, retention, adoption, and team outcomes; and collaborate cross-functionally to improve customer experience.

Manage client onboarding and renewals as the primary client contact. Provide proactive, personalized support; educate clients on products, systems, and policies; resolve issues; maintain accurate account documentation; and coordinate with Sales, Client Experience, and Operations. Build relationships with plan administrators and brokers to support retention, ensure HIPAA compliance, and identify workflow improvements. The role is remote after two weeks of in-person training in Carrollton, Texas.

Manage a portfolio of 20–25 clients as their primary contact, overseeing marketing project lifecycles, campaign implementation, client communications, performance reporting, issue resolution, retention, and offboarding. Develop marketing strategies, review KPIs, provide data-driven recommendations, coordinate internal creative teams, manage client expectations, and resolve complaints while protecting client outcomes and company reputation.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Manage a portfolio of approximately 150 SMB SaaS accounts, onboarding customers, improving adoption, monitoring account health, supporting customers, identifying expansion opportunities, and leading renewals. The role uses customer usage data, scaled success programs, high-value content, and cross-functional product feedback to maximize customer value. It requires sales-domain expertise, experience with sales engagement platforms, strong communication, and comfort working in a fast-paced startup environment.

Supports the Customer Success team with client engagement, customer onboarding, account monitoring, feedback collection, churn reduction, and customer success materials. The intern will shadow onboarding activities, identify opportunities to deliver customer value, address concerns, and develop communication and relationship-management skills while learning Symphony’s products and customer-centric strategies.

Own customer success activities and outcomes by driving customer value, tracking internal and external milestones, building strong client relationships, serving as a product expert, troubleshooting SaaS issues, analyzing business metrics, identifying growth opportunities, and collaborating with Sales, Support, and Success teams.

Manage enterprise customer relationships from onboarding through adoption, driving platform usage, account health, retention, and growth. Serve as a trusted advisor by understanding customer goals, conducting data-informed business reviews, recommending solutions, resolving issues proactively, and advocating for customers. Collaborate with internal teams, manage multiple client projects, identify process gaps, and develop technical and product expertise in a SaaS environment.

Serve as the primary technical expert for Cyera’s data security platform, driving customer onboarding, training, adoption, retention, renewals, and expansion. Build trusted relationships, deliver customized use cases, troubleshoot technical issues, monitor customer health, conduct business reviews, and develop joint success plans. Collaborate with development teams, influence product roadmaps, document best practices, mentor teammates, and lead executive meetings and technical workshops. Travel approximately 25–50% annually.

Own strategic enterprise customer relationships, driving retention, adoption, revenue growth, and satisfaction. Lead onboarding, account planning, executive reviews, expansion opportunities, risk recovery, and cross-functional initiatives. Analyze customer data, provide ecommerce and cross-border commerce guidance, maintain forecasts and account documentation in Salesforce, champion customer feedback, and mentor team members. The role requires strong commercial, analytical, technical, communication, and stakeholder-management skills in a remote enterprise customer success environment.

Manage strategically important customer accounts and help clients achieve outcomes using Velsera solutions. Build success plans, monitor customer health and KPIs, provide solution guidance, advocate for customers internally, manage escalations, support expansion opportunities, and oversee renewals. The role requires strong customer-facing communication, relationship management, cross-functional collaboration, and familiarity with clinical diagnostics or life sciences software. Genomics and clinical laboratory experience, especially Next Generation Sequencing, are preferred.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

The role involves supporting enterprise sellers through data synchronization, building enterprise-grade systems, collaborating across teams, and improving customer support tooling.

Own strategic partnerships with CPG customers, driving measurable outcomes, platform adoption, user expansion, and retention. Analyze usage data and business context to identify risks and opportunities, develop success plans, lead executive and operational relationships, and advocate for customers internally. Collaborate with product, sales, marketing, and support teams while contributing to repeatable playbooks, thought leadership, and customer best practices.

Own post-go-live relationships for mid-market and enterprise B2B SaaS customers. Drive adoption, configuration refinements, customer health, QBRs, renewals, retention, and expansion. Partner with Sales, Solutions Architecture, Implementation, Product, and Engineering while serving as a strategic advisor to revenue leaders. Build scalable Customer Success playbooks, health scoring, ROI models, and renewal processes as an early team member.

Own a portfolio of approximately 10 emerging-market healthcare client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, retention, revenue growth, escalations, reporting, process improvements, and cross-functional collaboration. Partner closely with the VP of Client Success on segment strategy, team development, account health, operational improvements, and standardized playbooks. The role is remote in the US and requires travel as needed.