Top Customer Success Jobs

Build and lead the AMER Customer Success organization for Strategic and Geo Enterprise accounts, hire and develop managers, own retention and expansion (NRR/GRR), create scalable adoption playbooks and coverage models, escalate complex deployments, and partner cross-functionally to drive product adoption and customer outcomes.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.

Lead and develop a team of Customer Success Engineers to drive adoption, resilience, and measurable customer outcomes for Veeam Data Platform. Build scalable success practices (onboarding, success plans, health scoring, executive reviews), act as escalation for strategic accounts, partner cross-functionally, and improve team operations to reduce renewal risk and enable expansion.

Manage a portfolio of Enterprise customers to drive retention, adoption, and growth. Lead technical solution design, onboarding, implementation planning, and account roadmaps. Partner with Sales, Product, and Engineering to scope integrations, run EBRs, analyze customer data, and resolve issues. Mentor other CSMs and influence product improvements through feedback and data-driven use cases.

The Customer Success Manager will support and train customers, ensuring product adoption and satisfaction while driving engagement and renewals.

Provide multi-channel (phone, email, chat, text) customer support for buyers and sellers, triage and resolve issues, coordinate handoffs, build Help Center content and support tooling, track recurring problems and share insights, and help define customer success processes and documentation.

Manage assigned healthcare SaaS clients to drive adoption, satisfaction, retention, and growth. Provide consultative guidance, monitor usage, support onboarding and workflows, coordinate issue resolution with internal teams, identify expansion opportunities, conduct strategic reviews, and ensure compliance with licenses and service agreements.

Own post-sale relationships for large enterprise construction customers: lead onboarding, drive adoption, manage renewals and expansion, run onsite QBRs and trainings (25-35% travel), advocate customer needs to Product/Engineering, forecast retention, track account health, and create repeatable enterprise CS playbooks.

Own post-sale relationships for enterprise construction customers, driving onboarding, adoption, renewals, and expansion. Act as primary customer advocate, run on-site business reviews and trainings, track account health, forecast renewals, and develop repeatable enterprise CS playbooks. Partner with Product, Engineering, and Sales to resolve issues and identify upsell opportunities.

Support Enterprise CSMs by preparing account materials, tracking action items, coordinating internal teams, monitoring usage/adoption, assisting onboarding/training, and traveling with CSMs to support meetings and business reviews.

Support customer success by learning Verint products, driving adoption, creating success roadmaps, assessing health scores (Totango), identifying expansion opportunities, advocating customer needs internally, and assisting renewals/growth.

Serve as a strategic partner and trusted advisor to assigned customers to drive adoption and long-term value. Build relationships across the customer lifecycle, develop tailored success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, advocate during issue resolution, and meet renewal and revenue targets.

The Customer Success Manager will build relationships with key clients, ensuring they achieve their goals using Multiplier, while monitoring product adoption and identifying growth opportunities.

Serve as a trusted advisor for a portfolio of strategic customers to drive retention and growth. Manage relationships, adoption, ROI, escalations, and cross-functional alignment with Sales, Product, Engineering, and Consulting. Use adoption metrics and business reviews to identify risk, expansion opportunities, and ensure customers realize full value from the OneTrust platform.

Lead, hire, train, and coach Customer Success Managers to drive adoption, retention, and customer value. Develop enablement strategy, monitor program efficacy, upskill CSMs, manage team performance, and support cross-functional initiatives.

Lead SS&C Health's Client Success organization to drive client satisfaction, retention, growth, and advocacy. Build C-suite relationships, sponsor strategic accounts, define client health frameworks, lead renewals and expansion, manage cross-functional delivery, and develop a high-performing team focused on measurable client outcomes.

As a Renewals Manager, you will drive revenue retention by managing customer relationships, negotiating contracts, and implementing engagement solutions in a fast-growing SaaS environment.

Manage a portfolio of customers across the Mid West and West Coast to drive adoption and ROI of DexoryView. Lead onboarding, deliver trainings and workshops, create success plans with KPIs, monitor account health, own renewals and upsells, and feed customer insights to Product, Sales, and Engineering. Frequent travel to client sites and cross-functional collaboration required.

Own strategic customer relationships to ensure successful onboarding, campaign delivery, and retention. Act as product expert and trusted advisor, use data to optimize campaigns, collaborate cross-functionally, and build scalable CS processes to drive expansion and reduce churn.

Own post-sale customer relationships and keep the sales pipeline moving. Track leads and trials, draft outreach, maintain HubSpot, shepherd agreements to signature, onboard customers, answer questions, and relay customer feedback to product and engineering. Support BD with scheduling, notes, and prep to close deals.

Serve as primary post-sale owner for a portfolio of Federal Civilian customers, driving onboarding, adoption, retention, renewals, and value realization. Build executive relationships, monitor customer health and usage metrics, coordinate with Product/Support/Delivery/Sales, advocate customer needs, maintain account plans and CRM records, and identify expansion opportunities to support mission outcomes.

Manage a large portfolio of scaled mid-market SaaS clients to drive product adoption, retention, and expansion. Monitor account health and usage trends, lead renewal conversations, handle escalations, and deliver programmatic enablement. Act as voice of the customer internally, apply AI and data-driven insights, and influence product and process improvements to maximize customer value.

Serve as primary client contact handling high-volume inbound calls, emails, texts, and occasional chat. Drive document collection and case progress, review submissions for completeness, maintain accurate CRM records, track and resolve tickets, and escalate issues to leadership. Deliver empathetic, compliant service focused on first-call resolution and strong customer satisfaction.

The Client Success Manager will manage US clients' email marketing campaigns, develop strategies, monitor performance, and improve workflows with tech tools.

The Founding CSM will lead post-sale experiences, manage customer onboarding, retention, and expansion while creating playbooks to enhance customer success at Endless Commerce.