Top Customer Success Jobs
The Enterprise Customer Success Manager at Tricentis acts as a trusted advisor and project manager, guiding customers in utilizing Tricentis products for software quality success. Responsibilities include developing customer account plans, leading workshops, engaging with senior leadership, and collaborating with internal teams to ensure effective product adoption and customer advocacy.
The Field Implementation Specialist provides post-sales support during the installation and training of clinical chemistry and immunoassay instruments. Responsibilities include validating installations, identifying training needs, and delivering customer training while traveling extensively to client sites. The role requires effective communication skills and a willingness to learn Roche's systems.
As a Mid-Market Customer Success Manager, you will oversee MicroStrategy's Mid-Market accounts, ensuring strong customer relationships, high platform adoption, and satisfaction. Responsibilities include customer onboarding, account management, financial oversight, advocacy, and product training to achieve business goals.
The Senior Client Executive is responsible for managing relationships with clients on MEP plans, ensuring asset retention, conducting plan reviews, and addressing service issues. Key duties include consulting on plan design, enhancing loyalty among clients and brokers, and adhering to documentation standards for risk reduction.
As a Customer Support Engineer, you will provide exceptional technical support to customers, troubleshooting issues across software, hardware, and networks, while ensuring high levels of customer satisfaction. Your role includes clear communication, collaboration with internal teams, and maintaining product knowledge to enhance service offerings.
The System Support Specialist I provides technical support to associates, managing and resolving issues related to desktop systems, hardware, software, and other technologies. Responsibilities include troubleshooting, managing help desk tickets, documenting solutions, and collaborating with IT vendors. The goal is to enhance the overall associate experience.
The Senior Product Support Specialist will provide specialized support for NanoString platforms, facilitate training initiatives, maintain a knowledge base, and contribute to technical documentation and service bulletins, ensuring high-quality support for priority customers and field teams.
As a Billing Specialist, you will be responsible for collecting past due invoices from corporate and non-corporate customers, handling inquiries, resolving disputes, and maintaining professional communication with customers to ensure effective service delivery. You will also analyze accounts and manage customer relationships.
The Client Engagement Manager will enhance engagement with key audience segments, working with internal and external stakeholders to drive attendance and optimize customer experiences with Journal of Commerce products. This includes identifying new customers, creating networking opportunities, and understanding customer challenges to implement tailored solutions.
The Client Relations Manager is responsible for managing client relationships and ensuring client projects are delivered on time and within budget. They oversee post-sale activities, enhance customer satisfaction, offer guidance on PAC and advocacy programs, and serve as a liaison with technical teams, while also managing upsell opportunities.
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