Top Customer Success Jobs
The Customer Support Manager will lead and develop a high-performing customer support team for an Enterprise SaaS platform, ensuring best-in-class 24/7 customer service, managing escalations, and creating performance metrics. The role requires coaching team members and resolving critical customer issues.
The Jr. Customer Success Manager will support the Mid-Market performance team by managing client relationships, optimizing Outbrain campaigns, and contributing to team success through analytics and strategic growth initiatives. Responsibilities involve collaboration with CSM and Sales teams to enhance client performance and drive new business opportunities.
As a Customer Advisor at Rapid7, you will act as a trusted advocate for clients, helping them improve their security posture through tailored recommendations. Responsibilities include coordinating with teams, providing expertise on industry security trends, assisting with technology deployment, and maintaining strong advisory relationships with clients.
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The Accounting Success Manager at FloQast is responsible for enhancing customer satisfaction and engagement, managing training and education, building relationships with clients, analyzing metrics, and driving account growth through strategic guidance and solutions. The role requires strong communication skills and the ability to handle multiple projects while providing technical support and advocating for customer needs.
As an Automation Controls Specialist, you will ensure smooth operations and optimization of manufacturing processes by maintaining, troubleshooting, and improving control systems and automation equipment. Your responsibilities include programming PLC systems, collaborating with teams to enhance productivity and safety, maintaining accurate documentation, executing preventive maintenance, and adhering to safety and compliance guidelines.
As a Contract Specialist, Content, you will manage license deals, negotiate agreements, communicate contractual risks, ensure compliance, and track deal terms. You will collaborate with internal teams to enhance content licensing and organizational efficiency while upholding contractual integrity.
Seeking an Advisor Services Associate to provide white-glove service to clients and support them through the transaction process. Responsibilities include communicating with clients, facilitating trades, leading demos, and collaborating with various teams. Requires 4+ years of client service experience in finance, strong understanding of alternative investments, and excellent communication skills.
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The Manager of Knowledge-Centered Service will oversee the creation and maintenance of the Knowledge Management framework, ensuring efficient knowledge exchange across departments, training staff in KCS practices, and tracking metrics to enhance support team performance.
As a Senior Client Success Manager, you'll manage key client relationships, ensuring their satisfaction and results. Your role includes analyzing performance data to provide insights, gathering client feedback for product enhancements, and identifying growth opportunities while effectively communicating client needs within the company.
The Customer Experience Associate at Nourish will provide exceptional support to customers through various platforms, troubleshoot issues, document interactions in CRM systems, and collaborate with teams to improve services. This role focuses on delivering empathetic customer service and ensuring satisfaction with Nourish's nutrition platform.
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