Top Customer Success Jobs

Lead a book of medium/large Duck Creek OnDemand and OnPrem accounts as the primary customer advocate. Drive adoption, renewals, expansion, and NRR/GRR; coordinate between customers, SI partners, and internal teams; run governance, track support/defects, conduct lessons learned, produce success plans, mentor junior CSMs, and provide product feedback to engineering. Ensure customers adopt upgrades and realize value.

The Head of Customer Success will build and scale the Customer Success team, define customer journeys, drive retention metrics, and act as a product liaison.

Lead enterprise onboarding and implementation for Blockstream Enterprise: manage pre-sales demos, coordinate post-contract activation and key ceremonies, configure policy engines, deliver onboarding sessions, drive ongoing client health and feedback, and collaborate with Product and Engineering to improve the product.

Manage a portfolio of 8-10 strategic enterprise clients across North America to ensure adoption, retention, and growth of Two Circles' platform. Own onboarding, account health, renewals, upsell opportunities, and cross-functional collaboration with Product, Solutions, Marketing, and Sales. Serve as trusted advisor to senior stakeholders, deliver business planning, and use data-driven insights to demonstrate value and reduce churn.

Provide timely, professional support to parents and students via chat, email, WeChat, and phone. Resolve inquiries about courses, progress, accounts, and platform usage; handle urgent cases; document issues; collaborate with teams to improve workflows and the user experience; contribute to customer success initiatives.

Senior Customer Success Manager owns strategic merchant relationships for Paze, driving adoption, activation, transaction volume, and commercial growth. Builds executive partnerships, develops account growth plans, leads post-integration management, coordinates cross-functional teams, represents merchant voice, and ensures disciplined Salesforce tracking, risk management, and measurable business outcomes.

Manage an assigned portfolio of corporate clients for equity compensation administration using Shareworks and Equity Edge Online. Process transactions, reconcile reports, handle inquiries, support onboarding, maintain timelines/procedures, participate in testing, and collaborate with internal teams to deliver accurate, timely service and long-term client relationships.

Manage and deepen relationships with a book of clients, identify service and recordkeeping opportunities, develop relationship and retention plans, resolve complex client issues, coordinate cross-team service solutions, and use Vanguard product knowledge to strengthen client outcomes.

Lead U.S. Customer Success for CADDi's SaaS platform: own KPIs (adoption, NRR, churn, expansion), design onboarding and value realization programs, build health monitoring and dashboards, manage and develop the Customer Success team, drive account growth and executive relationships, collaborate cross-functionally, and scale repeatable success processes.

Lead and build the Customer Success function for enterprise value-based care customers. Drive customer satisfaction, retention, expansion, and usage growth by defining processes, KPIs, and cross-functional initiatives; manage enterprise relationships, identify upsell opportunities, and own revenue growth while cultivating customer advocates.

Own a large portfolio of enterprise customers to drive adoption, retention, and expansion. Proactively build relationships, mitigate churn risk, coordinate cross-functional initiatives, analyze lifecycle metrics, and deliver enablement and growth plays to meet revenue and satisfaction goals. Serve as trusted advisor and reference for customers, leveraging multi-channel communication and presenting to stakeholders to ensure long-term success.

Drive user engagement, adoption, and satisfaction for Visible Alpha products. Lead targeted campaigns, deliver tailored training, monitor usage, identify upsell/renewal opportunities, capture client feedback, and coordinate with Sales, Product, and Marketing using CRM and engagement platforms.

Own a portfolio of mid-market B2B SaaS accounts across the full lifecycle: implement, drive utilization, run renewals and expansions, facilitate impact reviews and onboarding, represent partners cross-functionally, and improve operational systems and playbooks.

Manage mid-market/enterprise customer accounts to drive product adoption, satisfaction, renewals, and upsell. Act as product expert, deliver training and business reviews, monitor usage, document account activity in CRM, forecast renewals, and attend industry events to meet net revenue retention targets.

Develop and maintain customer relationships to drive retention and growth. Conduct regular check-ins and QBRs, analyze customer data to reduce churn, document interactions in Salesforce/ZenDesk/Dialpad/Confluence, escalate issues, run product demos, provide actionable insights, collaborate cross-functionally, and meet OKRs/KPIs.

Manage a portfolio of cannabis retail clients to drive account health, product adoption, renewals, and expansion. Proactively monitor usage and risk, run QBRs, execute save playbooks, coordinate cross-functionally, and meet KPIs tied to retention and net revenue.

Manage strategic, high-value enterprise accounts to maximize Net Dollar Retention by driving product adoption, upsell/cross-sell, and reducing churn. Provide analytics and BI expertise, create success plans, advocate product needs to engineering, and deliver trainings and workshops to increase engagement and value realization.

Lead and build a Customer Success organization focused on retention, GRR/NRR, renewals, expansion, and customer health. Recruit and coach CSMs, implement health scoring, playbooks, KPIs, and forecasting, partner with Sales/Product/Engineering/Support, and use AI and automation to scale processes and drive long-term customer value.

Own the long-term success of a portfolio of high-value hospitality SaaS customers by driving adoption, retention, renewals, and expansion. Monitor customer health, conduct business reviews and success planning, and mitigate churn. Partner cross-functionally with Sales, Product, Engineering, Support, and Implementation while using CRM, customer success tools, AI, and analytics to deliver measurable business value.

Manage a portfolio of SMB/group healthcare customers to drive adoption, retention, and expansion of Suki products. Build relationships with clinical and IT stakeholders, onboard and train users, run business reviews, resolve escalations, forecast in SFDC, and collaborate with Sales and Marketing to uncover new opportunities and grow account footprint.

Own merchant relationships throughout the customer lifecycle: onboarding, adoption, issue escalation and resolution, churn prevention, renewal, and upsell. Monitor end-to-end deliveries, use customer data to drive feature adoption and growth, advocate merchant feedback to internal teams, and collaborate cross-functionally to improve product and service delivery.

Manage and grow client accounts by analyzing large datasets, creating executive presentations, communicating proactively with clients, traveling to client sites (~1-2 trips/month), and collaborating cross-functionally to deliver exceptional client experiences and product feedback.

Own enterprise customer relationships end-to-end as a strategic advisor: drive onboarding, adoption, renewals, expansion, and customer health. Lead QBRs, manage escalations, forecast renewal pipeline, and collaborate across Sales, Product, Legal, Finance, and Support to maximize value and retention.

Manage relationships with assigned organizations to design and deploy promotional schedules that drive retention and activity. Serve as main contact for clients and internal teams, develop promotions and marketing strategies, ensure legal compliance and satisfaction, support deployments, identify risks/opportunities, and improve processes while managing timelines and budgets.

Manage relationships with assigned organizations to design and deploy promotional schedules that drive retention and activity. Serve as primary contact between clients and Arrow, coordinate with sales and e-gaming leadership, ensure legal compliance, support new deployments, track timelines, identify risks/opportunities, and contribute to process improvements and marketing/CRM initiatives.