Top Customer Success Jobs

Own enterprise customer relationships from contract signature through onboarding, adoption, retention, renewal support, expansion influence, and advocacy. Build the company’s first dedicated customer success function, including playbooks, engagement cadences, health monitoring, and value narratives. Analyze performance data proactively, identify risks and opportunities, demonstrate customer value, support champions, and collaborate with sales on commercial growth.

Build and lead InSite Health’s Customer Success function from the ground up. Design scalable processes, playbooks, KPIs, systems, team structures, onboarding, implementation, adoption, renewal, and expansion programs. Own executive customer relationships, customer health, retention, and cross-functional issue resolution. Recruit and develop the team while personally supporting implementations, launches, trainings, executive reviews, and complex institutional accounts. Frequent travel to school districts and government client sites is required.

Own an enterprise customer book of business, supporting onboarding, integrations, troubleshooting, support tickets, data reviews, and product feedback. Monitor account health and usage data to identify churn risks, drive retention and expansion, and improve customer engagement. Partner cross-functionally with Product, Engineering, Onboarding, Support, and Media Strategy to resolve technical issues, coordinate deliverables, and enhance customer success processes.

Own an enterprise customer portfolio, supporting onboarding, product integrations, troubleshooting, account health monitoring, retention, and expansion. Coordinate with Product, Engineering, Support, Onboarding, and Media Strategy teams to resolve issues, deliver recurring insights, manage feedback, and improve customer engagement. Use analytics and CRM tools to identify risks, automate health tracking, and help customers maximize Northbeam’s marketing intelligence platform.

Manage a strategic portfolio of enterprise healthcare customers representing approximately $2MM in ARR. Drive renewals, upsells, account planning, executive relationships, and Quarterly Business Reviews. Partner with engineering and go-to-market teams to influence the product roadmap and develop customer success content. The role requires strong presentation, relationship management, problem-solving, and cross-functional leadership skills in an in-person startup environment.

Build and operationalize Axuall’s Customer Success function while managing a portfolio of healthcare technology customers. Develop playbooks, engagement models, health scoring, QBR processes, and success metrics; drive platform adoption, satisfaction, and retention; lead customer reviews and risk mitigation; and collaborate with Account Management, Implementation, Product, Engineering, and Support to improve customer outcomes and support renewals and expansion.

Manage and grow Delphix customer accounts across the eastern United States. Responsibilities include driving adoption, demonstrating business value, securing renewals, identifying expansion opportunities, managing customer health and risk, leading executive business reviews, coordinating technical escalations, and partnering with sales, support, product, engineering, services, and partners. The role requires strategic customer engagement, contract negotiation, KPI measurement, account planning, and familiarity with DevOps and test data management environments.

Own a portfolio of up to 50 mid-market government agency accounts, including segmentation, customer health, renewals, retention, adoption, and enablement. Build trusted relationships with senior agency leaders, lead business reviews, develop account plans, manage escalations, and advocate for customer needs. Use Gainsight, AI tools, dashboards, and scaled engagement motions to improve customer outcomes. Partner with Sales, Services, Support, Product, and Enterprise Customer Success teams. Travel approximately 20%.

Provide technical pre- and post-sales support to AEC clients: design solutions, build integrations, configure environments, import and transform data, write automation scripts, validate APIs and templates, and collaborate with Sales, Product, and Engineering to ensure smooth implementations and scalable technical solutions.

Lead execution of Customer Success strategy to drive retention (GRR/NRR), mature CS operations/analytics, build and scale a multi-product CS team, own renewals and forecasting, set tooling strategy (Gainsight/Salesforce), and partner cross-functionally to drive adoption, expansion, and customer advocacy.

Leads and develops a Customer Success team serving strategic enterprise customers. Owns onboarding and adoption strategies for deployments exceeding 1,000 vehicles, executive stakeholder relationships, business reviews, customer health, retention, expansion, and ROI realization. Establishes scalable success processes, governance frameworks, KPI reporting, and data-driven recommendations while coordinating Sales, Product, Engineering, Support, and Operations. The role also manages enterprise risks, team performance, organizational growth, and customer advocacy, with travel of up to 30%.

Manage strategic healthcare and hospital-system accounts as a trusted advisor. Responsibilities include customer onboarding, product adoption, success planning, health monitoring, business reviews, retention, account growth, upselling, data-driven reporting, issue resolution, training, and cross-functional collaboration with Sales, Product, Engineering, and Support. The role requires building relationships with executives, clinical leaders, IT teams, and software users while driving measurable customer outcomes and advocacy.

Owner of post-sale account management for programmatic and managed-service advertiser portfolios. Manages end-to-end campaign delivery and PMP deal lifecycle, provides strategic consulting, drives upsell and retention, and partners cross-functionally to optimize performance using Nexxen's SSP, DSP, and DMP.

Own strategic customer accounts, build senior stakeholder relationships, and lead onboarding, adoption, success planning, and issue escalation. Act as a trusted customer advocate while coordinating sales, product, engineering, and support teams. Drive measurable business value, upsell and cross-sell opportunities, and account expansion across HPE’s as-a-service portfolio. The role requires cloud and IT service management knowledge, Eastern/Central Time Zone support, and approximately 10–15% domestic travel.

Own enterprise customer accounts from onboarding through renewal and expansion. Monitor customer health, usage, and outcomes; conduct QBRs; drive adoption and growth; support integrations, workflow design, launches, and training; maintain CRM and billing records; resolve issues cross-functionally; advocate for customers; and build relationships with technical and executive stakeholders.

Own a portfolio of B2B SaaS customers from onboarding through renewal and expansion. Drive adoption, value realization, and measurable outcomes; define success criteria; advise revenue, marketing, and operations stakeholders; lead business reviews, renewals, and expansion opportunities; and share customer insights to influence product direction and scalable success playbooks.

Own a portfolio of enterprise and high-ARR customers from onboarding through renewal and expansion. Build executive relationships, develop success plans, drive product adoption, identify upsell and cross-sell opportunities, and communicate customer feedback to Product. The role partners with Sales, Product, and Support, demonstrates technical SaaS products, and mentors junior Customer Success Managers while contributing to retention, revenue growth, and customer loyalty.

Own onboarding, adoption, renewals, and expansion for enterprise and government accounts using a software supply chain security platform. Build stakeholder relationships, configure integrations and security workflows, monitor account health, troubleshoot databases, APIs, JSON, and BOM data, and relay customer feedback to Product and Engineering. Partner with Sales on account strategy, create customer-facing success materials, and use scripting and AI tools to support reporting and issue resolution. Periodic customer travel is required, particularly to the Washington, D.C. area.

Manages a portfolio of small to medium-sized media customers, guiding onboarding, adoption, renewals, and expansion. Builds strategic relationships, monitors customer health, identifies retention and growth opportunities, delivers product training, and advocates for customers internally. Collaborates cross-functionally to resolve issues, implement solutions, analyze adoption trends, and provide recommendations to product and leadership teams while maintaining accurate CRM records.

Support onboarding and manage a portfolio of new SaaS clients, helping them adopt the platform, increase usage, and achieve gifting program outcomes. Build stakeholder relationships, recommend gifting strategies, identify account expansion opportunities, introduce new capabilities, and meet spending and usage targets. Partner cross-functionally to improve the client experience, with a path to Client Success Manager within approximately six months based on performance.

Manage a portfolio of enterprise accounts, driving customer satisfaction, retention, renewals, expansion, product adoption, and account health. Serve as a strategic advisor and customer advocate, deliver training, identify risks, develop mitigation plans, and collaborate cross-functionally with Legal Ops, Legal, Finance, and IT stakeholders. Contribute to best practices, scalable customer programs, onboarding, interviewing, and coaching while translating customer needs into product and process improvements.

Manage a portfolio of legal AI customers to drive adoption, create success plans, transform legal workflows, lead executive reviews, reduce churn, identify expansion opportunities, and advocate customer needs to Product and Engineering.

Manage mid-market customer accounts, driving adoption, retention, renewals, contract changes, billing resolution, and expansion opportunities. Build executive relationships, conduct business reviews, manage at-risk cases, resolve escalations, and coordinate internal teams. Prepare quotes, secure purchase orders, track customer activity in Salesforce, and deliver training or recommend professional services. Maintain customer satisfaction, loyalty, and advocacy while meeting activity and service-level targets.

Own the post-sale customer journey for Trimble AECO SaaS products: drive adoption, run business reviews, build account success plans, mitigate churn, and act as the Voice of the Customer across product and sales.

Supports academic and government customers across pre- and post-sales activities for Clarivate’s research analytics solutions. Builds trusted relationships, demonstrates solution value, supports renewals, conducts onboarding and refresher sessions, presents at events, coordinates webinars, and partners with Sales, Product, Marketing, and Customer Success teams to drive adoption, retention, growth, and customer outcomes.