Top Customer Success Jobs

The Customer Success Manager will oversee the customer lifecycle, ensuring satisfaction and retention, identifying expansion opportunities, and delivering training and value to clients in the medical imaging sector.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

The Customer Success Manager ensures clients maximize value from ECFX products through relationship management, technical support, and proactive problem-solving.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

Manage a portfolio of consumer goods, F&B, and retail customers to drive adoption of the GoSpotCheck platform. Lead onboarding, training, strategic planning, and Executive Business Reviews. Use data, SQL, and advanced Excel to surface recommendations, track health scores and retention metrics, and identify expansion opportunities. Build executive relationships and demonstrate ROI while coordinating cross-functional support.

Manage a book of existing self-serve and enterprise customers as primary post-go-live contact. Drive adoption, monitor account health, conduct check-ins, support onboarding, coordinate escalations, identify retention and expansion opportunities, and collaborate with Sales, Support, Billing, Implementation, and Technical teams to maximize customer value and revenue.

Own a portfolio of enterprise accounts post-implementation to drive adoption, retention, and expansion of Relevance AI's platform. Build executive and champion relationships, identify new use cases, lead strategic AI transformation roadmaps, assess customer health and risk, and partner with Solutions Architects and Sales to deliver renewal and growth, measured by NRR/NDR.

Manage a large portfolio of Commercial and Enterprise customers using scalable customer engagement strategies. Drive adoption and retention through AI-powered processes and cross-functional collaboration.

The Customer Success Manager will drive AI adoption across industries, partnering with complex customers to optimize the use of Anthropic's technology, guide product integration, and enhance customer relationships for maximum business impact.

This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.

Owner of strategic relationships for large, multi-national employer partners. Develop account strategies, lead C-suite conversations, present data-driven VOI/ROI, align product roadmap, drive engagement, mitigate risks, and collaborate cross-functionally to ensure renewals and customer success.

As a Customer Success Representative, you'll handle customer inquiries via phone, email, and chat, build relationships, resolve issues, and contribute to operational processes at Honeycomb.

The Junior Customer Success Manager is responsible for developing relationships with customers, addressing concerns, presenting solutions, and coordinating sales efforts to drive product value.

Manage client relationships and fulfillment for Business Licensing accounts (5–150 clients). Receive and coordinate orders, provide status updates, handle high email volume, schedule client meetings, maintain license records, resolve licensure barriers, identify upsell opportunities, and operate within a collaborative team environment.

Manage a large portfolio of Commercial Real Estate customers to drive retention, product adoption, and ROI. Develop scalable playbooks and programs, monitor health scores and usage to identify risks and growth, manage renewals and escalations, and collaborate with Sales, Product, and Support. Maintain accurate records in SFDC and HubSpot and deliver data-driven insights to improve customer outcomes.

Drive onboarding, adoption, and ongoing success for field-sales deployments. Own stakeholder management, training, change management, and Gross Dollar Retention. Partner cross-functionally with Product, Solutions Engineering, Data Science and Marketing to deepen enterprise value, surface insights, and drive measurable customer outcomes. Travel ~10-15%.

Manage a portfolio of SLED accounts as primary customer contact, build executive relationships, drive retention and expansion, conduct business reviews, coordinate delivery with internal teams, manage renewals and CRM pipeline, and proactively address customer risks.

Serve as a product expert for impact.com, manage assigned accounts with proactive monitoring and regular check-ins, deliver training and reactive product support, build client relationships, escalate technical issues, and drive successful affiliate/partnership marketing campaigns.

Manage enterprise client relationships to drive retention and growth. Develop strategic account plans, build successful marketing campaigns using the platform, deliver proactive and reactive support, conduct executive reviews, monitor accounts, identify upsell opportunities with Sales, provide training and product support, and delegate technical issues as needed.

Manage onboarding, training, support, health, retention, and expansion for ~30 mid-market Swine accounts. Deliver high-touch engagement (monthly meetings, on-site visits), demonstrate ROI via insights reports, support sales, and coordinate with Product and Service teams. Maintain CRM records and roll out product features.

Provide first-line support for West territory customers: respond to inbound tickets, troubleshoot hardware/software/operational issues per SOPs, manage loaner fleet and RMA workflows, document knowledge base, escalate complex issues to engineering/operations, capture customer feedback, and support CSMs to ensure SLA attainment and fast time-to-value.

Manage and support enterprise accounts by providing product expertise, proactive account monitoring, regular check-ins, training, and relationship building. Resolve issues, escalate technical problems, and collaborate cross-functionally to optimize clients' marketing campaigns and drive success.

Lead a book of medium/large Duck Creek OnDemand and OnPrem accounts as the primary customer advocate. Drive adoption, renewals, expansion, and NRR/GRR; coordinate between customers, SI partners, and internal teams; run governance, track support/defects, conduct lessons learned, produce success plans, mentor junior CSMs, and provide product feedback to engineering. Ensure customers adopt upgrades and realize value.

The Head of Customer Success will build and scale the Customer Success team, define customer journeys, drive retention metrics, and act as a product liaison.

Lead enterprise onboarding and implementation for Blockstream Enterprise: manage pre-sales demos, coordinate post-contract activation and key ceremonies, configure policy engines, deliver onboarding sessions, drive ongoing client health and feedback, and collaborate with Product and Engineering to improve the product.