Top Customer Success Jobs
The Business Support Analyst is responsible for monitoring applications, diagnosing issues, providing support, and recommending improvements. Duties include prioritizing service requests via Jira, resolving problems, conducting health checks, and documenting processes. The role requires strong technical skills in scripting and application support, along with excellent communication and customer service abilities.
The Director of Digital Customer Experience leads the digital UX strategy and the Avant-Garde product team. Responsibilities include developing unique digital experiences, managing user experience designers, ensuring best practices in content delivery, overseeing website domain management, and implementing SEO strategies.
The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, ensuring quality through QA and editing. Responsibilities include managing vendor relationships, gathering customer requirements, and assisting with dialogue design and localization.
As a Customer Success Representative, you will serve as the primary point of contact for clients, ensuring their satisfaction and retention through personalized support, training, and problem resolution. You will collaborate with internal teams to understand client needs and provide solutions, while also tracking customer engagement data and delivering training to enhance product usage.
Serve as the primary point of contact for customers coordinating interaction with various groups, monitor customer health and engagement, identify growth opportunities, build relationships, deliver feedback internally, and guide customers through onboarding and deployment processes.
The Strategic Customer Success Manager at Vouched will build deep customer relationships, drive revenue growth, implement retention strategies, oversee technical onboarding, and manage integration projects to enhance customer engagement and satisfaction.
The Quality Control Specialist will lead analytical method implementation for GMP testing in a new laboratory. Responsibilities include maintenance of the QC lab, performing release and stability testing, training junior analysts, and overseeing instrument qualifications and troubleshooting. The role requires collaboration for timely analysis completion and data integrity management.
The Client Partner will manage customer relationships for Zifo's strategic U.S. customers, focusing on account mining, revenue growth, and ensuring successful partnerships. Responsibilities include collaborating with internal teams, engaging with customer procurement, managing RFP responses, and identifying value adds for customers.
The Commercial Compliance Specialist will support North America commercial business initiatives, focusing on compliance through field ride-alongs, policy development, compliance training, and conducting risk assessments. Approximately 80% of the role involves executing field ride-alongs to identify compliance risks and trends, while the other 20% focuses on compliance guidance and policy enhancement.
As the Enterprise Customer Success Manager, you will be responsible for ensuring the success of large customers, leading onboarding, training, and overall customer adoption. You will leverage your experience in professional services or consulting to engage with senior management, manage complex business applications, and apply customer success strategies to enhance client experience and satisfaction.
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