Top Customer Success Jobs

The Customer Support Specialist at Xometry will provide top-tier service to customers across various industries. Responsibilities include communication, issue resolution, ticket monitoring, customer feedback management, and maintaining service level standards. Qualifications include adaptability, multitasking, strong listening skills, customer service experience, and an undergraduate degree or equivalent experience.

The Implementation Specialist is responsible for supporting the success of clients through end-user training, workflow development, problem-solving, and user support. They collaborate with Implementation Leads, Engagement Managers, and Product Managers to capture market demands and user needs for inclusion into the company's offerings. The specialist must understand people, care about technology, and have business acumen.

The Client Partner is responsible for managing client relationships, developing strategic advertising plans, and executing campaigns. This includes collaborating with clients to align strategies with their goals, providing data-driven insights, and driving business growth through upselling and retention strategies.

The Member Care Representative provides basic to intermediate technical support for Cricut® products and services, ensuring a world-class service experience for customers. They answer inquiries, troubleshoot hardware and software issues, and enhance their product knowledge to deliver accurate information and support.

As a Customer Support Representative at Descript, you'll provide personalized multi-channel support to customers, troubleshoot issues, and update clients on their requests. Experience with multimedia editing software and CRM tools is essential. You'll champion customer needs and collaborate effectively with your team.

As a Customer Experience Specialist at RedShelf, you'll assist customers with inquiries and problems related to our digital course materials and platforms. You'll employ critical thinking and problem-solving skills to ensure customer satisfaction, managing multiple inquiries through various channels while documenting customer interactions and outcomes.

As a Caring Transitions Specialist, you will provide customer service in sorting and organizing items, processing payments, and ensuring a positive experience for clients during transitions. Responsibilities include interacting with clients, managing household items, and maintaining a professional demeanor while working in a team.