Top Customer Success Jobs

Build the customer success function and playbooks for Luminary’s Physics AI platform. Develop tailored solutions for engineering simulation workloads, create training and onboarding programs, run QBRs and office hours, champion customer feedback, oversee support escalations, and represent Luminary at industry events. The role requires technical expertise in engineering simulation, strong customer empathy, public speaking, and collaboration with Product, Design, and Support teams.

Serves as a liaison between WellSky and clients, managing contract adjustment requests, coordinating resolutions, strengthening long-term relationships, and improving client lifecycle experiences. The role partners with internal stakeholders on negotiation strategies, analyzes and drafts proposals and business communications, and supports efficient completion of client action items.

Serves as a liaison for WellSky clients, processing contract adjustment requests, coordinating resolutions with executives and internal stakeholders, and strengthening long-term client relationships. The role analyzes proposals, recommends negotiation strategies, manages action items, and streamlines client lifecycle experiences. It requires strong organization, communication, multitasking, and problem-solving skills in a fast-paced, onsite environment.

Leads strategic relationships with a complex portfolio of healthcare clients, serving as primary point of contact and trusted advisor. Develops success plans, coordinates cross-functional teams, leads executive business reviews, analyzes engagement and clinical outcomes, resolves complex service issues, and manages renewals, retention, and account expansion. The role requires extensive healthcare client success experience, executive communication, project leadership, data orientation, autonomy, and Salesforce proficiency.

Guide enterprise customers through onboarding, integrations, adoption, and expansion of an AI observability platform. Architect deployment solutions, write custom integrations, advise data science and ML engineering teams, lead technical engagements and escalations, communicate customer needs internally, and promote model transparency, monitoring, governance, and measurable business outcomes.

Manages a portfolio of clients as a trusted advisor, guiding onboarding, adoption, and product utilization. Monitors client health, usage, risks, and performance metrics; resolves concerns and escalations; develops success plans; and supports renewals and account expansion. Collaborates with Sales, Support, Product, and Operations to improve client outcomes, retention, and satisfaction while documenting activity and providing product feedback.

Manage enterprise customer relationships as a named technical resource and advocate. Oversee incident communications, analyze support and customer data, identify adoption and renewal risks, and recommend solutions aligned with customer objectives. Provide proactive guidance on Ping Identity features, uncover adoption blockers, and support customer success through hands-on collaboration. The role includes occasional customer-site travel and some after-hours or weekend coverage.

Manages strategic client relationships, satisfaction, retention, engagement, utilization, issue resolution, renewals, and account strategy. Partners with HR leaders, consultants, vendors, and internal teams to address client needs, interpret utilization trends, develop action plans, and communicate recommendations. Requires strong knowledge of healthcare and mental wellbeing markets, data analysis, executive communication, and independent management of complex client situations.

Manage client onboarding, renewals, price increases, executive business reviews, and the full client lifecycle. Build relationships with executive decision-makers, provide IT consultation, develop technology roadmaps and budgets, coordinate escalations, and identify mutually beneficial growth opportunities. Collaborate with Sales, Marketing, Finance, and Operations to improve retention, client satisfaction, and advocacy.

Manage client onboarding, renewals, price increases, executive business reviews, and ongoing relationship health. Consult with SMB clients on IT roadmaps, budgets, and strategic solutions while coordinating internal resources to resolve issues and support growth opportunities. Engage executive decision-makers, manage escalations, document client activity in the CRM, and collaborate with Sales, Marketing, Finance, and Operations to drive retention, satisfaction, and advocacy.

Resolve inbound customer support requests for robotics products through HubSpot, troubleshoot routine hardware and software issues, meet SLA targets, and escalate complex problems appropriately. Manage regional loaner fleet logistics, initiate RMA and service workflows, maintain knowledge-base documentation, identify recurring issue patterns, and share customer feedback with Customer Success, Product, Engineering, and Operations teams. The hybrid role is based in Charlotte, North Carolina.

Own strategic relationships, business outcomes, renewals, upsells, and long-term growth for enterprise SaaS clients. Lead executive engagement, success planning, roadmap development, AI-informed marketing strategy, escalations, competitive positioning, and cross-functional collaboration. Serve as the senior client advocate while Solutions teams manage technical execution. The role requires frequent in-person client visits in New York City.

Manage named mid-market accounts by driving Mimecast platform adoption, utilization, configuration health, and measurable customer value. Advise technical and executive stakeholders on email security and human risk management, lead business reviews, monitor health and renewal risk, coordinate escalations, identify expansion opportunities, and partner with account and renewals managers. Use customer data and AI-guided insights to prioritize value conversations and support retention and growth.

Own strategic customer onboarding and activation from sales handoff through first purchase over 60–90 days. Manage configuration, project timelines, customer relationships, cross-functional escalations, and activation metrics. Drive initial purchasing and GMV, develop scalable onboarding playbooks, support customer advocacy, and transition activated customers to account management. The role requires strong communication, commercial judgment, technical SaaS aptitude, supply chain expertise, and willingness to travel up to 30%.

Serve as a trusted advisor to HPE SSE Atmos customers, driving onboarding, cloud adoption, utilization, satisfaction, and consumed revenue. Build executive customer relationships, provide proactive recommendations, resolve issues with Technical Support, identify product gaps, coordinate internal teams, ensure consistent lifecycle experiences, advocate for innovation, and identify expansion opportunities for Sales.

Lead customer success programming across New Mexico, managing enterprise healthcare and government relationships, multi-site implementations, adoption, renewals, expansion, executive communications, and program outcomes. Manage and develop a team of 1–3 Customer Success Managers, coordinate cross-functional deployments, resolve escalations, represent customer needs to Product and Engineering, and improve scalable customer experience operations.

Lead enterprise customer success programming across Louisiana, managing executive and government stakeholder relationships, large-scale healthcare SaaS implementations, adoption, renewals, expansion, and measurable outcomes. Hire, mentor, and manage 1–3 in-state Customer Success Managers while coordinating with Product, Engineering, and Operations. Oversee program planning, configuration, QA, go-live execution, reporting, escalations, customer health, and continuous improvement across participating providers.

Manage district and school customer portfolios through onboarding, adoption, engagement, renewal, and expansion. Build strategic relationships, identify and escalate risks, support upselling and cross-selling with Sales, resolve product and order issues, and lead complex customer success initiatives. Gather customer feedback for Product, mentor internal teams, provide product expertise, and drive successful implementations and learning outcomes across a multi-state territory.

Lead and coach a customer success team to expand relationships, drive adoption, retention, cross-sell/upsell, and deliver Customer Success Plans. Oversee delivery programs, executive stakeholder management, security-focused strategy, and people management to maximize customer value and minimize churn.

Develops prospects and manages national account relationships to grow HVAC maintenance and service offerings. Leads post-sales engagement, customer retention, satisfaction, contractual performance, service expansion, and account growth. Monitors success metrics, addresses service risks, negotiates pricing and agreements, collaborates with customer experience teams, and maintains CRM documentation. Requires strong relationship-building, negotiation, communication, sales, customer service, and organizational skills.

Manage client onboarding, renewals, price increases, executive business reviews, and the full client lifecycle. Build relationships with SMB executives, understand IT environments, develop technology roadmaps and budgets, and coordinate internal teams to resolve issues and identify growth opportunities. Maintain accurate CRM documentation, facilitate escalations, promote client advocacy, and ensure client retention and satisfaction.

Manages retention and growth for a complex B2B healthcare client portfolio. Responsibilities include coordinating escalations, supporting renewals and upsells, preparing client meetings and business reviews, generating insights, and directly managing accounts when needed. Leads client service delivery and performance optimization initiatives, develops project plans and reports, facilitates cross-functional workgroups, and represents portfolio feedback in organizational improvement efforts.

Manage complex global enterprise customers throughout onboarding, adoption, retention, and expansion. Build success plans, analyze usage and health metrics, conduct executive business reviews, identify churn and growth opportunities, and lead issue escalations. Coordinate Sales, Support, Product, Delivery, and Operations teams to improve customer outcomes, drive revenue growth, strengthen processes, and mentor other customer success managers.

Manage strategic post-sale relationships across a portfolio of enterprise accounts. Drive platform adoption, usage, retention, renewals, and expansion; lead onboarding, success planning, executive business reviews, and risk mitigation. Coordinate internal teams, monitor account health and usage data, identify new use cases, support account growth, maintain accurate CRM records, and advocate for customer feedback. The role requires strong enterprise SaaS customer success experience, market research knowledge, analytical ability, and executive communication skills.

Manage and coach three Mid-Market Customer Success Managers while leading a scalable, tech-touch digital Customer Success strategy. Build programs spanning onboarding, adoption, engagement, and risk mitigation; use customer and product data for segmentation; design AI-enabled workflows; establish operating rhythms and performance standards; measure customer health, retention, adoption, and team outcomes; and collaborate cross-functionally to improve customer experience.