Top Customer Success Jobs

Manage a large portfolio of Commercial Real Estate customers to drive retention, product adoption, and ROI. Develop scalable playbooks and programs, monitor health scores and usage to identify risks and growth, manage renewals and escalations, and collaborate with Sales, Product, and Support. Maintain accurate records in SFDC and HubSpot and deliver data-driven insights to improve customer outcomes.

Drive onboarding, adoption, and ongoing success for field-sales deployments. Own stakeholder management, training, change management, and Gross Dollar Retention. Partner cross-functionally with Product, Solutions Engineering, Data Science and Marketing to deepen enterprise value, surface insights, and drive measurable customer outcomes. Travel ~10-15%.

Manage a portfolio of SLED accounts as primary customer contact, build executive relationships, drive retention and expansion, conduct business reviews, coordinate delivery with internal teams, manage renewals and CRM pipeline, and proactively address customer risks.

Serve as a product expert for impact.com, manage assigned accounts with proactive monitoring and regular check-ins, deliver training and reactive product support, build client relationships, escalate technical issues, and drive successful affiliate/partnership marketing campaigns.

Manage enterprise client relationships to drive retention and growth. Develop strategic account plans, build successful marketing campaigns using the platform, deliver proactive and reactive support, conduct executive reviews, monitor accounts, identify upsell opportunities with Sales, provide training and product support, and delegate technical issues as needed.

Manage onboarding, training, support, health, retention, and expansion for ~30 mid-market Swine accounts. Deliver high-touch engagement (monthly meetings, on-site visits), demonstrate ROI via insights reports, support sales, and coordinate with Product and Service teams. Maintain CRM records and roll out product features.

Provide first-line support for West territory customers: respond to inbound tickets, troubleshoot hardware/software/operational issues per SOPs, manage loaner fleet and RMA workflows, document knowledge base, escalate complex issues to engineering/operations, capture customer feedback, and support CSMs to ensure SLA attainment and fast time-to-value.

Manage and support enterprise accounts by providing product expertise, proactive account monitoring, regular check-ins, training, and relationship building. Resolve issues, escalate technical problems, and collaborate cross-functionally to optimize clients' marketing campaigns and drive success.

Lead a book of medium/large Duck Creek OnDemand and OnPrem accounts as the primary customer advocate. Drive adoption, renewals, expansion, and NRR/GRR; coordinate between customers, SI partners, and internal teams; run governance, track support/defects, conduct lessons learned, produce success plans, mentor junior CSMs, and provide product feedback to engineering. Ensure customers adopt upgrades and realize value.

The Head of Customer Success will build and scale the Customer Success team, define customer journeys, drive retention metrics, and act as a product liaison.

Lead enterprise onboarding and implementation for Blockstream Enterprise: manage pre-sales demos, coordinate post-contract activation and key ceremonies, configure policy engines, deliver onboarding sessions, drive ongoing client health and feedback, and collaborate with Product and Engineering to improve the product.

Manage a portfolio of 8-10 strategic enterprise clients across North America to ensure adoption, retention, and growth of Two Circles' platform. Own onboarding, account health, renewals, upsell opportunities, and cross-functional collaboration with Product, Solutions, Marketing, and Sales. Serve as trusted advisor to senior stakeholders, deliver business planning, and use data-driven insights to demonstrate value and reduce churn.

Provide timely, professional support to parents and students via chat, email, WeChat, and phone. Resolve inquiries about courses, progress, accounts, and platform usage; handle urgent cases; document issues; collaborate with teams to improve workflows and the user experience; contribute to customer success initiatives.

Senior Customer Success Manager owns strategic merchant relationships for Paze, driving adoption, activation, transaction volume, and commercial growth. Builds executive partnerships, develops account growth plans, leads post-integration management, coordinates cross-functional teams, represents merchant voice, and ensures disciplined Salesforce tracking, risk management, and measurable business outcomes.

Manage an assigned portfolio of corporate clients for equity compensation administration using Shareworks and Equity Edge Online. Process transactions, reconcile reports, handle inquiries, support onboarding, maintain timelines/procedures, participate in testing, and collaborate with internal teams to deliver accurate, timely service and long-term client relationships.

Manage and deepen relationships with a book of clients, identify service and recordkeeping opportunities, develop relationship and retention plans, resolve complex client issues, coordinate cross-team service solutions, and use Vanguard product knowledge to strengthen client outcomes.

Lead U.S. Customer Success for CADDi's SaaS platform: own KPIs (adoption, NRR, churn, expansion), design onboarding and value realization programs, build health monitoring and dashboards, manage and develop the Customer Success team, drive account growth and executive relationships, collaborate cross-functionally, and scale repeatable success processes.

Lead and build the Customer Success function for enterprise value-based care customers. Drive customer satisfaction, retention, expansion, and usage growth by defining processes, KPIs, and cross-functional initiatives; manage enterprise relationships, identify upsell opportunities, and own revenue growth while cultivating customer advocates.

Own a large portfolio of enterprise customers to drive adoption, retention, and expansion. Proactively build relationships, mitigate churn risk, coordinate cross-functional initiatives, analyze lifecycle metrics, and deliver enablement and growth plays to meet revenue and satisfaction goals. Serve as trusted advisor and reference for customers, leveraging multi-channel communication and presenting to stakeholders to ensure long-term success.

Drive user engagement, adoption, and satisfaction for Visible Alpha products. Lead targeted campaigns, deliver tailored training, monitor usage, identify upsell/renewal opportunities, capture client feedback, and coordinate with Sales, Product, and Marketing using CRM and engagement platforms.

Own a portfolio of mid-market B2B SaaS accounts across the full lifecycle: implement, drive utilization, run renewals and expansions, facilitate impact reviews and onboarding, represent partners cross-functionally, and improve operational systems and playbooks.

Manage mid-market/enterprise customer accounts to drive product adoption, satisfaction, renewals, and upsell. Act as product expert, deliver training and business reviews, monitor usage, document account activity in CRM, forecast renewals, and attend industry events to meet net revenue retention targets.

Develop and maintain customer relationships to drive retention and growth. Conduct regular check-ins and QBRs, analyze customer data to reduce churn, document interactions in Salesforce/ZenDesk/Dialpad/Confluence, escalate issues, run product demos, provide actionable insights, collaborate cross-functionally, and meet OKRs/KPIs.

Manage a portfolio of cannabis retail clients to drive account health, product adoption, renewals, and expansion. Proactively monitor usage and risk, run QBRs, execute save playbooks, coordinate cross-functionally, and meet KPIs tied to retention and net revenue.

Manage strategic, high-value enterprise accounts to maximize Net Dollar Retention by driving product adoption, upsell/cross-sell, and reducing churn. Provide analytics and BI expertise, create success plans, advocate product needs to engineering, and deliver trainings and workshops to increase engagement and value realization.