Top Customer Success Jobs

Owns the post-sales experience for a customer portfolio, building strategic relationships, driving program outcomes, managing complex initiatives, and delivering data-backed recommendations. The role includes business reviews, stakeholder management, customer education, project planning, cross-functional collaboration, and internal best-practice sharing. The position is fully remote within the United States with occasional on-site customer meetings.

Owns the success, adoption, renewal, and expansion of high-value Salesforce Signature customers, particularly in state, local government, and education. The role serves as a trusted strategic advisor, coordinates Signature deliverables, drives Sales and Service Cloud adoption, monitors platform health and usage, manages risks and incidents, and aligns business and technical stakeholders. The manager also conducts enablement sessions, develops success plans, uses AI tools, and partners with Sales, Engineering, and Product teams.

Manages customer retention, digital adoption, implementation, training, and expansion for Wiley’s digital solutions. Partners with account managers to develop adoption strategies, support pilots, reduce churn, and increase platform usage. Provides LMS and LTI integration support, analyzes usage and activation data, maintains Salesforce account intelligence, and coordinates with instructors, faculty, bookstores, and other stakeholders to ensure successful course implementations and renewals.

Manage post-sale relationships with healthcare revenue cycle management customers, serving as a trusted advisor to providers and executives. Drive engagement, retention, customer growth, KPI performance, revenue cycle improvements, billing audits, and account receivable outcomes. Coordinate internal resources across support, sales, IT, accounting, compliance, and consulting teams while conducting executive meetings and reviewing customer strategies and performance.

Manage a portfolio of B2B SaaS accounts throughout the customer lifecycle, building executive relationships, conducting business reviews, monitoring health and churn risk, and supporting renewals. Identify expansion opportunities with Account Executives, synthesize customer feedback for Product and Engineering, and advocate for customer needs. The role requires strong communication, analytical ability, attention to detail, resourcefulness, and cross-functional collaboration. Remote work is available across US time zones.

Leads a team of 7–8 Customer Success Managers serving upmarket SaaS customers. Responsibilities include coaching and developing talent, driving retention, adoption, customer value, renewals, forecasting, risk management, and operational excellence. Partners cross-functionally with Sales, Product, Support, Professional Services, Marketing, and RevOps to improve customer outcomes and scale Customer Success programs.

Own key customer relationships, renewals, retention, and expansion revenue while building Strella’s customer success function. Develop onboarding, QBR, renewal, health-score, and adoption playbooks; establish tracking metrics and dashboards; manage and coach Customer Success staff; and partner with Sales, Product, Engineering, and Marketing. The role requires strategic account leadership, process building, commercial ownership, and readiness to scale a team in a fast-growing B2B SaaS startup.

Leads Penske’s Customer Success function by developing strategy, enablement, adoption, retention, and expansion programs. Builds and manages the Customer Success team, drives customer outcomes and experience, optimizes customer journeys, reviews feedback, monitors KPIs, identifies product opportunities, and partners with Sales and cross-functional leaders on strategic initiatives.

Own customer relationships from contract signing through onboarding, adoption, renewal, and account growth. Develop training materials, provide ongoing support, identify customer needs, and translate feedback for Product, Design, and Engineering. Establish customer success processes, define end-user support, and build and lead a support team. The role requires exceptional communication, independent ownership, sound judgment, and comfort working with AI tools in an early-stage startup.

Leads Penske’s Customer Success program, strategy, enablement, and team development. The Director drives customer adoption, retention, expansion, and outcomes; defines customer journeys; monitors KPIs; prioritizes feedback; identifies product opportunities; and collaborates with Sales and cross-functional leaders. This role builds a high-performing team, aligns senior stakeholders, improves operational excellence, and reports on performance and strategic initiatives.

Manage enterprise pharmacy and health-system accounts by driving solution adoption, retention, renewals, expansion, and measurable customer outcomes. Build relationships with pharmacy leaders, lead rollouts and business reviews, coordinate cross-functional issue resolution, identify advocacy opportunities, communicate customer insights, and influence product enhancements. Deliver presentations, strategic account plans, ROI insights, and customer engagement initiatives while meeting revenue and referenceability goals.

Lead issuer client success initiatives from onboarding through ongoing engagement. Analyze issuer, trading, shareholder, and market data to produce benchmarking and practical insights. Create scalable research, presentations, educational materials, and thought leadership. Identify recurring client needs, improve digital resources and processes, and collaborate with Product, Marketing, Sales, Issuer Services, and Market Data teams to strengthen issuer-facing offerings. Use AI and digital tools to improve research, content development, and client success scalability.

Manages domestic and international customer orders from entry through delivery for corporate accounts. Resolves shortages, late deliveries, and order issues while coordinating with Sales, Supply Chain, Transportation, distribution centers, and plants. Maintains customer master data, supports order policy adherence, communicates proactively with customers and internal partners, documents account activity, and promotes initiatives that improve order size, direct shipments, case fill rates, and on-time delivery.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Manage and grow client relationships by onboarding clients, demonstrating value of Gartner services, driving engagement and adoption, conducting regular performance reviews, and collaborating with internal teams to maximize client ROI, satisfaction, retention, and growth.

Build and manage client relationships, onboard new clients, communicate Gartner service value, facilitate strategic client discussions, recommend actions that maximize subscription ROI, collaborate internally to resolve obstacles, and monitor client engagement and performance. The role focuses on customer satisfaction, retention, growth, and ensuring clients effectively use Gartner products and services.

Onboard new and upgraded clients, demonstrate Gartner products, research client businesses and trends, and facilitate calls to understand priorities and challenges. Collaborate with Sales and internal partners to articulate Gartner’s value, overcome obstacles, increase engagement, and support purchasing decisions. The role requires strong communication, organization, critical thinking, relationship-building, and English-French bilingual proficiency.

Onboard and support Gartner clients by understanding their priorities, demonstrating service value, driving engagement, and maximizing subscription ROI. Partner with stakeholders and Gartner experts to deliver solutions, improve client satisfaction and retention, and support account growth. Use insights and metrics to identify challenges, align resources, and continuously improve the client experience.

Manage a portfolio of restaurant-brand customers through onboarding, adoption, renewals, and expansion. Act as main contact, drive product adoption, run QBRs, coordinate cross-functional teams, track account health, and document outcomes to reduce churn and increase value.

Build the customer success function and playbooks for Luminary’s Physics AI platform. Develop tailored solutions for engineering simulation workloads, create training and onboarding programs, run QBRs and office hours, champion customer feedback, oversee support escalations, and represent Luminary at industry events. The role requires technical expertise in engineering simulation, strong customer empathy, public speaking, and collaboration with Product, Design, and Support teams.

Serves as a liaison between WellSky and clients, managing contract adjustment requests, coordinating resolutions, strengthening long-term relationships, and improving client lifecycle experiences. The role partners with internal stakeholders on negotiation strategies, analyzes and drafts proposals and business communications, and supports efficient completion of client action items.

Serves as a liaison for WellSky clients, processing contract adjustment requests, coordinating resolutions with executives and internal stakeholders, and strengthening long-term client relationships. The role analyzes proposals, recommends negotiation strategies, manages action items, and streamlines client lifecycle experiences. It requires strong organization, communication, multitasking, and problem-solving skills in a fast-paced, onsite environment.

Leads strategic relationships with a complex portfolio of healthcare clients, serving as primary point of contact and trusted advisor. Develops success plans, coordinates cross-functional teams, leads executive business reviews, analyzes engagement and clinical outcomes, resolves complex service issues, and manages renewals, retention, and account expansion. The role requires extensive healthcare client success experience, executive communication, project leadership, data orientation, autonomy, and Salesforce proficiency.

Guide enterprise customers through onboarding, integrations, adoption, and expansion of an AI observability platform. Architect deployment solutions, write custom integrations, advise data science and ML engineering teams, lead technical engagements and escalations, communicate customer needs internally, and promote model transparency, monitoring, governance, and measurable business outcomes.