Top Customer Success Jobs
The Community Engagement Specialist will lead and facilitate the Connect For Life program to build trust within the community, plan and host events to enhance member wellness, proactively engage with members through various outreach methods, document interactions for tracking purposes, and develop partnerships to connect members with healthcare services.
The Senior Customer Success Manager at BetterCloud is responsible for overseeing the post-sale relationships of 15-25 customer accounts, ensuring they achieve their goals with the software. This role involves onboarding customers, providing ongoing engagement, gathering feedback, and advocating for customer needs, all while maintaining strong relationships and driving customer satisfaction.
The Customer Success Manager in Commercial Insurance is responsible for driving retention and growth of clients, enabling successful adoption of Shift technology, collaborating with various teams, and representing the voice of the customer. This role requires deep industry knowledge in commercial lines insurance and at least 5 years of experience in the insurance industry, particularly in investigations and underwriting.
The Knowledge Management Specialist will support KM initiatives by collaborating with various departments to implement and maintain knowledge management processes and technologies. Responsibilities include organizing legal resources, tracking submissions, updating content, and providing training on KM tools, while ensuring compliance and analyzing usage data to enhance KM systems.
The role involves conducting billing audits to ensure revenue accuracy, identifying discrepancies, and providing training to departments regarding charge capture. The specialist will also liaise with various hospital departments to maintain billing compliance and implement corrective measures as needed.
As an Enterprise Customer Success Manager, you will build and maintain relationships with enterprise customers, ensure successful onboarding, drive product adoption, represent customer needs internally, manage renewals, identify upsell opportunities, monitor customer health metrics, conduct strategic reviews, and deliver training sessions.
The Bilingual Customer Support Specialist at FrankCrum will provide excellent customer service to policy holders, assist with inquiries, document processes, recommend changes, and handle accounts payable and receivables. They aim to foster enriched relationships with insureds and agents while supporting various internal processes.
The Deal Desk Specialist will manage the Deal Desk function to support the sales team with deal structuring, quoting, and pricing. Responsibilities include ensuring compliance with financial controls, collaborating with finance for bookings, assisting in the customer contracting lifecycle, and training on best practices for deal fulfillment. The role requires strong analytical skills and the ability to find creative solutions to business problems.
The Customer Success Manager will ensure customer satisfaction and long-term success by building relationships, monitoring customer health, acting as a customer advocate within the company, driving renewals and account expansion, and improving customer success processes.
As a Law Enforcement Response Specialist at MediaLab, you will handle legal requests and processes from law enforcement agencies, maintain records, and ensure compliance with legal standards. You will also contribute to refining internal procedures and work closely with cross-functional teams for effective communication. This role requires discretion, problem-solving skills, and the ability to handle sensitive information professionally.
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