Top Customer Success Jobs

Support customer success by learning Verint products, driving adoption, creating success roadmaps, assessing health scores (Totango), identifying expansion opportunities, advocating customer needs internally, and assisting renewals/growth.

Serve as a strategic partner and trusted advisor to assigned customers to drive adoption and long-term value. Build relationships across the customer lifecycle, develop tailored success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, advocate during issue resolution, and meet renewal and revenue targets.

The Customer Success Manager will build relationships with key clients, ensuring they achieve their goals using Multiplier, while monitoring product adoption and identifying growth opportunities.

Design, launch, and scale a global attrition reduction program; partner with Data Science to identify at-risk cohorts; define scaled interventions and engagement models; align cross-functionally with Sales, Renewals, and Product; track impact with reporting; present findings and recommendations to senior leadership.

Lead and mentor a team of 3–4 Account/Client Success Managers to ensure client satisfaction, resolve escalations, monitor KPIs (retention, SLA, turnaround), maintain accurate reporting (Clockify/Sheets), drive onboarding and retention strategies, implement process improvements, and coordinate cross-functionally with HR, Operations, and Technical teams.

Serve as a trusted advisor for a portfolio of strategic customers to drive retention and growth. Manage relationships, adoption, ROI, escalations, and cross-functional alignment with Sales, Product, Engineering, and Consulting. Use adoption metrics and business reviews to identify risk, expansion opportunities, and ensure customers realize full value from the OneTrust platform.

Manage customer onboarding, enablement, and adoption while monitoring account health and renewals. Partner with Account Directors and cross-functional teams to deliver service, prepare QBRs and reports, and surface expansion opportunities.

Lead, hire, train, and coach Customer Success Managers to drive adoption, retention, and customer value. Develop enablement strategy, monitor program efficacy, upskill CSMs, manage team performance, and support cross-functional initiatives.

Lead SS&C Health's Client Success organization to drive client satisfaction, retention, growth, and advocacy. Build C-suite relationships, sponsor strategic accounts, define client health frameworks, lead renewals and expansion, manage cross-functional delivery, and develop a high-performing team focused on measurable client outcomes.

Manage a portfolio of customers across the Mid West and West Coast to drive adoption and ROI of DexoryView. Lead onboarding, deliver trainings and workshops, create success plans with KPIs, monitor account health, own renewals and upsells, and feed customer insights to Product, Sales, and Engineering. Frequent travel to client sites and cross-functional collaboration required.

Own strategic customer relationships to ensure successful onboarding, campaign delivery, and retention. Act as product expert and trusted advisor, use data to optimize campaigns, collaborate cross-functionally, and build scalable CS processes to drive expansion and reduce churn.

Own post-sale customer relationships and keep the sales pipeline moving. Track leads and trials, draft outreach, maintain HubSpot, shepherd agreements to signature, onboard customers, answer questions, and relay customer feedback to product and engineering. Support BD with scheduling, notes, and prep to close deals.

Serve as primary post-sale owner for a portfolio of Federal Civilian customers, driving onboarding, adoption, retention, renewals, and value realization. Build executive relationships, monitor customer health and usage metrics, coordinate with Product/Support/Delivery/Sales, advocate customer needs, maintain account plans and CRM records, and identify expansion opportunities to support mission outcomes.

Manage a large portfolio of scaled mid-market SaaS clients to drive product adoption, retention, and expansion. Monitor account health and usage trends, lead renewal conversations, handle escalations, and deliver programmatic enablement. Act as voice of the customer internally, apply AI and data-driven insights, and influence product and process improvements to maximize customer value.

Serve as primary client contact handling high-volume inbound calls, emails, texts, and occasional chat. Drive document collection and case progress, review submissions for completeness, maintain accurate CRM records, track and resolve tickets, and escalate issues to leadership. Deliver empathetic, compliant service focused on first-call resolution and strong customer satisfaction.

Lead strategic customer success for large enterprise accounts: build C-level relationships, drive adoption and renewals, execute success plans and SBRs, coordinate cross-functional teams, surface product feedback, and identify expansion opportunities to maximize customer value.

Manage a portfolio of mid-to-high complexity accounts to drive retention, adoption, and expansion. Lead onboarding, strategic reviews, and adoption tracking, surface risks and opportunities, coordinate cross-functional issue resolution, promote advocacy, and meet targets for retention, expansion, CSAT, and NPS.

The Client Success Manager will manage US clients' email marketing campaigns, develop strategies, monitor performance, and improve workflows with tech tools.

The Customer Success Manager will drive customer acquisition, manage relationships, coordinate demos, and attend industry events, focusing on sustainable agriculture solutions.

The Founding CSM will lead post-sale experiences, manage customer onboarding, retention, and expansion while creating playbooks to enhance customer success at Endless Commerce.

The Client Success Specialist connects with vendors for transaction confirmations, assists stalled applicants, and collaborates with senior leadership while ensuring customer service excellence.

Manage and grow client relationships post-sale to retain and renew contracts. Serve as single point of contact, coordinate escalations, advise on IT solutions, run QBRs, monitor billing, negotiate renewals, and drive client satisfaction and revenue growth.

The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.

The Customer Success Manager will engage with Nevis' users, gather feedback, enhance product use, and collaborate with teams to improve services and tools.

As a Customer Success Manager at Nevis, you'll enhance client relations, drive product engagement, collect feedback for product development, and support Registered Investment Advisors in using Nevis's AI platform effectively.