Top Customer Success Jobs

Manages domestic and international customer orders from entry through delivery for corporate accounts. Resolves shortages, late deliveries, and order issues while coordinating with Sales, Supply Chain, Transportation, distribution centers, and plants. Maintains customer master data, supports order policy adherence, communicates proactively with customers and internal partners, documents account activity, and promotes initiatives that improve order size, direct shipments, case fill rates, and on-time delivery.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Build and manage client relationships, onboard new clients, communicate Gartner service value, facilitate strategic client discussions, recommend actions that maximize subscription ROI, collaborate internally to resolve obstacles, and monitor client engagement and performance. The role focuses on customer satisfaction, retention, growth, and ensuring clients effectively use Gartner products and services.

Manage and grow client relationships by onboarding clients, demonstrating value of Gartner services, driving engagement and adoption, conducting regular performance reviews, and collaborating with internal teams to maximize client ROI, satisfaction, retention, and growth.

Onboard new and upgraded clients, demonstrate Gartner products, research client businesses and trends, and facilitate calls to understand priorities and challenges. Collaborate with Sales and internal partners to articulate Gartner’s value, overcome obstacles, increase engagement, and support purchasing decisions. The role requires strong communication, organization, critical thinking, relationship-building, and English-French bilingual proficiency.

Onboard and support Gartner clients by understanding their priorities, demonstrating service value, driving engagement, and maximizing subscription ROI. Partner with stakeholders and Gartner experts to deliver solutions, improve client satisfaction and retention, and support account growth. Use insights and metrics to identify challenges, align resources, and continuously improve the client experience.

Manage a portfolio of restaurant-brand customers through onboarding, adoption, renewals, and expansion. Act as main contact, drive product adoption, run QBRs, coordinate cross-functional teams, track account health, and document outcomes to reduce churn and increase value.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Build the customer success function and playbooks for Luminary’s Physics AI platform. Develop tailored solutions for engineering simulation workloads, create training and onboarding programs, run QBRs and office hours, champion customer feedback, oversee support escalations, and represent Luminary at industry events. The role requires technical expertise in engineering simulation, strong customer empathy, public speaking, and collaboration with Product, Design, and Support teams.

Serves as a liaison between WellSky and clients, managing contract adjustment requests, coordinating resolutions, strengthening long-term relationships, and improving client lifecycle experiences. The role partners with internal stakeholders on negotiation strategies, analyzes and drafts proposals and business communications, and supports efficient completion of client action items.

Serves as a liaison for WellSky clients, processing contract adjustment requests, coordinating resolutions with executives and internal stakeholders, and strengthening long-term client relationships. The role analyzes proposals, recommends negotiation strategies, manages action items, and streamlines client lifecycle experiences. It requires strong organization, communication, multitasking, and problem-solving skills in a fast-paced, onsite environment.

Leads strategic relationships with a complex portfolio of healthcare clients, serving as primary point of contact and trusted advisor. Develops success plans, coordinates cross-functional teams, leads executive business reviews, analyzes engagement and clinical outcomes, resolves complex service issues, and manages renewals, retention, and account expansion. The role requires extensive healthcare client success experience, executive communication, project leadership, data orientation, autonomy, and Salesforce proficiency.

Guide enterprise customers through onboarding, integrations, adoption, and expansion of an AI observability platform. Architect deployment solutions, write custom integrations, advise data science and ML engineering teams, lead technical engagements and escalations, communicate customer needs internally, and promote model transparency, monitoring, governance, and measurable business outcomes.

Manages a portfolio of clients as a trusted advisor, guiding onboarding, adoption, and product utilization. Monitors client health, usage, risks, and performance metrics; resolves concerns and escalations; develops success plans; and supports renewals and account expansion. Collaborates with Sales, Support, Product, and Operations to improve client outcomes, retention, and satisfaction while documenting activity and providing product feedback.

Manage enterprise customer relationships as a named technical resource and advocate. Oversee incident communications, analyze support and customer data, identify adoption and renewal risks, and recommend solutions aligned with customer objectives. Provide proactive guidance on Ping Identity features, uncover adoption blockers, and support customer success through hands-on collaboration. The role includes occasional customer-site travel and some after-hours or weekend coverage.

Manages strategic client relationships, satisfaction, retention, engagement, utilization, issue resolution, renewals, and account strategy. Partners with HR leaders, consultants, vendors, and internal teams to address client needs, interpret utilization trends, develop action plans, and communicate recommendations. Requires strong knowledge of healthcare and mental wellbeing markets, data analysis, executive communication, and independent management of complex client situations.

Manage client onboarding, renewals, price increases, executive business reviews, and the full client lifecycle. Build relationships with executive decision-makers, provide IT consultation, develop technology roadmaps and budgets, coordinate escalations, and identify mutually beneficial growth opportunities. Collaborate with Sales, Marketing, Finance, and Operations to improve retention, client satisfaction, and advocacy.

Manage client onboarding, renewals, price increases, executive business reviews, and ongoing relationship health. Consult with SMB clients on IT roadmaps, budgets, and strategic solutions while coordinating internal resources to resolve issues and support growth opportunities. Engage executive decision-makers, manage escalations, document client activity in the CRM, and collaborate with Sales, Marketing, Finance, and Operations to drive retention, satisfaction, and advocacy.

Resolve inbound customer support requests for robotics products through HubSpot, troubleshoot routine hardware and software issues, meet SLA targets, and escalate complex problems appropriately. Manage regional loaner fleet logistics, initiate RMA and service workflows, maintain knowledge-base documentation, identify recurring issue patterns, and share customer feedback with Customer Success, Product, Engineering, and Operations teams. The hybrid role is based in Charlotte, North Carolina.

Own strategic relationships, business outcomes, renewals, upsells, and long-term growth for enterprise SaaS clients. Lead executive engagement, success planning, roadmap development, AI-informed marketing strategy, escalations, competitive positioning, and cross-functional collaboration. Serve as the senior client advocate while Solutions teams manage technical execution. The role requires frequent in-person client visits in New York City.

Manage named mid-market accounts by driving Mimecast platform adoption, utilization, configuration health, and measurable customer value. Advise technical and executive stakeholders on email security and human risk management, lead business reviews, monitor health and renewal risk, coordinate escalations, identify expansion opportunities, and partner with account and renewals managers. Use customer data and AI-guided insights to prioritize value conversations and support retention and growth.

Manage strategic enterprise customer relationships for Segment, driving platform adoption, value realization, retention, and account growth. Develop customer roadmaps, advise executive stakeholders, identify risks and expansion opportunities, and coordinate with sales, engineering, product, marketing, support, and professional services. Analyze account portfolios, resolve complex technical challenges, and create tailored strategies that improve customer outcomes and revenue.

Own strategic customer onboarding and activation from sales handoff through first purchase over 60–90 days. Manage configuration, project timelines, customer relationships, cross-functional escalations, and activation metrics. Drive initial purchasing and GMV, develop scalable onboarding playbooks, support customer advocacy, and transition activated customers to account management. The role requires strong communication, commercial judgment, technical SaaS aptitude, supply chain expertise, and willingness to travel up to 30%.

Serve as a trusted advisor to HPE SSE Atmos customers, driving onboarding, cloud adoption, utilization, satisfaction, and consumed revenue. Build executive customer relationships, provide proactive recommendations, resolve issues with Technical Support, identify product gaps, coordinate internal teams, ensure consistent lifecycle experiences, advocate for innovation, and identify expansion opportunities for Sales.