Top Entry Level Tech Support Jobs in Columbus, OH

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Provide technical customer support for HappyRobot’s AI platform by triaging, debugging, and resolving customer issues. Diagnose root causes, design and test solutions, collaborate with engineering and product teams, and help customers optimize AI workers through prompt engineering and voice or transcription tuning. The role requires clear communication, independent prioritization, adaptability, and strong problem-solving skills.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.