Top Entry Level Tech Support Jobs in Columbus, OH

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provides Tier 1 helpdesk support to network users, troubleshooting Windows devices, Microsoft 365 applications, firm-specific software, hardware, printing, and virtual machines. Logs and manages incidents, service requests, problems, and changes through IT service management software. Configures and deploys equipment, documents solutions, communicates with users throughout resolution, and participates in special projects and end-user support activities.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application logs, stack traces, browser traces, REST APIs, SSO, SAML, OAuth, and networks; configuring content sources and product features; managing alerts and remediation plans; creating runbooks and knowledge articles; educating customers; and coordinating cross-functional improvements. The role is remote, customer-dedicated, and may include extended on-call hours, screenings, clearances, training, and customer equipment use.

Provides proactive and reactive technical support to designated enterprise customers. Responsibilities include troubleshooting logs, stack traces, browser traces, APIs, integrations, authentication, and networks; managing incidents and remediation plans; configuring content sources; maintaining runbooks and knowledge articles; educating customers; coordinating with internal teams; and driving support improvements. The role is remote with flexible hours and may require customer-specific screenings, equipment, training, certifications, and extended on-call coverage.

Provides 24/7 technical support for network management system products, troubleshooting customer issues, performing corrective and preventative maintenance, and escalating complex problems. Manages outages, documents root causes, develops recovery solutions, maintains Salesforce and procedural records, and ensures SLA compliance. The role also supports knowledge management, customer communication, and collaboration with higher-level product and engineering teams.

Leads and rebuilds GrowthLoop’s technical support organization, including recruiting and coaching distributed support engineers, setting service levels, managing escalations, and owning customer outcomes. Designs AI-assisted support workflows with appropriate permissions, evaluation, and human oversight. Builds knowledge systems, runbooks, diagnostic tools, and automation while partnering with Product and Engineering on incident response, reliability, and permanent fixes.

Provides advanced technical support for complex customer issues involving ERP integrations, APIs, middleware, data integrity, and SaaS configurations. Responsibilities include log analysis, root cause investigation, issue replication, escalation coordination with Product and Engineering, customer communication, documentation, incident reviews, and process improvement. The specialist also supports system upgrades, regression testing, permissions management, and third-party connector troubleshooting.

Provides first-level technical support to customers by phone, email, and chat. Troubleshoots basic software, connectivity, installation, setup, password, and account access issues; documents resolutions and escalates complex problems. Requires clear communication, patience, computer literacy, problem-solving skills, and willingness to learn. Previous IT experience or certification is beneficial but not required.

Own customer support tickets from initial response through resolution, maintaining SLA commitments and coordinating escalations. Troubleshoot Linux-based GPU clusters, access issues, storage, networking, containers, drivers, quotas, security groups, billing, and account problems. Gather logs, reproduce issues, execute and create runbooks, improve documentation, and communicate clearly under pressure. The role requires cross-time-zone collaboration and participation in an on-call rotation for critical incidents.

Provides technical support across PostHog products, owns customer tickets, investigates and debugs unfamiliar systems, ships code and documentation fixes, and partners with engineering teams on recurring customer issues. The role also improves support tooling and workflows, communicates clearly with technical customers, and shares product feedback to inform prioritization.

Provides technical support for dental-office software and computer technology. Diagnoses and resolves customer issues through phone, email, chat, and live-line channels; documents contacts and resolutions in CRM; manages escalations; performs data analysis, editing, and conversions; follows HIPAA guidelines; contributes to knowledge-base documentation, product feedback, training, and proactive customer outreach.

Launches and supports Nokia Wavence microwave radio products across North America. Responsibilities include homologation and qualification testing, RF and system measurements, laboratory validation, troubleshooting complex microwave networks, resolving field and customer issues, supporting integration teams, preparing technical reports, and ensuring regulatory and quality compliance.

Provides technical support for transportation management software, hardware, and integrated systems. Responsibilities include troubleshooting complex issues, analyzing logs and database queries, conducting root-cause analysis, supporting customers across multiple channels, documenting bugs, collaborating with engineering and QA teams, meeting service-level goals, and recommending improvements. The role is remote in the U.S. and requires less than 5% travel.

Provide first-line technical support for ServiceTitan software through phone, chat, email, and screen sharing. Diagnose and resolve customer issues, develop effective workflows, prevent escalations, and translate complex technical problems into practical solutions. The role requires mastering complex software, collaborating with teammates, prioritizing cases, and maintaining a customer-focused approach. Familiarity with SIP, RTP, call flow analysis, SMS routing, SMPP, delivery receipts, carrier filtering, and brand registration is preferred.

Investigate customer issues involving emails, documents, data, accounts, integrations, and web applications. Configure customer accounts, support onboarding and enterprise integrations, troubleshoot logs and data, escalate well-scoped engineering tickets, and create automation, runbooks, and self-service tools. The role requires technical customer support, SQL and programming knowledge, email delivery expertise, careful data handling, and clear communication with technical and nontechnical stakeholders.

Provides Tier I technical support for smart cooler vending operators. Handles customer intake, onboarding, app and machine-status questions, basic troubleshooting, connectivity and payment-reader issue gathering, documentation, follow-up, and escalation to Tier II. The role requires clear communication, structured checklist use, accurate ticket documentation, and the ability to explain technical steps plainly without making unsupported technical or equipment decisions.

Provides first-line technical support for AAM customers and partners across the United States, Latin America, and other territories. Responsibilities include customer communication, ticket ownership in Halo and JIRA, troubleshooting software, networks, hardware, and playback logs, remote issue resolution, escalation management, knowledge base development, ITIL-based problem and change management, customer data maintenance, and onboarding sites to cloud software products.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Provides technical customer support through email and live chat, triages tickets, diagnoses product issues, assists customers with onboarding and platform usage, and identifies product improvements. The role also supports process improvement and collaborates with Product and Customer Success teams. Candidates should understand basic programming concepts, communicate clearly, work independently, and be available for rotating weekend coverage during Central or Mountain time zone hours.

Provides technical support to dental-office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer-data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, follows escalation procedures, supports knowledge-base updates, performs data analysis, and collects customer-site information in accordance with HIPAA guidelines. Requires strong communication, troubleshooting, organization, and independent decision-making skills.

Participate in a 12-week remote SkillBridge fellowship supporting enterprise customers on the Axonius platform. Learn to troubleshoot technical incidents, analyze logs, manage Zendesk ticket queues, document solutions in Confluence, and coordinate escalations with Engineering, Product, and Technical Account Management teams.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.

Provides first-touch technical and account support for Jamf customers through phone, chat, and email. Diagnoses and resolves installation, troubleshooting, integration, workflow, and account issues; escalates requests when needed; and guides customers toward effective solutions. The role requires learning Jamf products, maintaining current technical knowledge, participating in training, and delivering empathetic, accurate customer experiences while working a fixed weekday schedule.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, and log files. Guides customers through troubleshooting and corrective actions, follows up on resolutions, documents calls in CRM systems, monitors support channels, and dispatches field service representatives when needed. The role requires strong problem-solving, communication, product knowledge, and adherence to regulatory and ISO documentation procedures.

Provide Tier 1 technical support for Fluke Reliability software through phone, email, web meetings, and chat. Troubleshoot customer issues, research solutions, communicate technical information clearly, document interactions, and support end users in Microsoft and web-based environments. The role requires strong problem-solving, communication, organization, customer-service orientation, and the ability to work efficiently in a fast-paced team environment.