Top Entry Level Customer Success Jobs in Columbus, OH

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

The Client Success Associate manages daily operations of client accounts, focusing on load building, shipment tracking, and client communication to ensure operational excellence.

Own end-to-end onboarding and ongoing success for a high-volume portfolio of eCommerce brands. Configure Shopify tracking, pixels, UTMs, and marketing integrations; validate attribution data; guide customers through dashboards and metrics; manage customer health and milestones in HubSpot; support retention, renewals, and expansion; troubleshoot technical issues; and improve customer-success playbooks and processes.

Own relationships with mid-market ecommerce clients, develop tailored success plans, advise on marketing strategy and product usage, forecast renewals, identify expansion opportunities, manage account risks, lead client meetings, and translate customer feedback into product requirements. The role partners with Sales, Solutions Architects, and Support to drive adoption, retention, revenue growth, and overall customer success.

Build and lead Compyl’s Customer Success function from the ground up. Own retention, renewals, adoption, expansion, and revenue growth while developing segmentation, health scoring, onboarding, renewal playbooks, metrics, and tooling. Manage strategic accounts, partner with Sales and Product, report customer success performance to executives, and hire and develop the CS team as the company scales.

Manage assigned client accounts, build customer relationships, understand objectives, and develop consultative success strategies. Monitor usage, adoption, and account health; coordinate technical support; conduct business appraisals; and drive product integration and adoption. Own renewals, cross-sell, add-on, and upgrade opportunities while maintaining sales pipelines, forecasts, and account records in Salesforce and Gainsight.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage a portfolio of B2B SaaS accounts throughout the customer lifecycle, building executive relationships, conducting business reviews, monitoring health and churn risk, and supporting renewals. Identify expansion opportunities with Account Executives, synthesize customer feedback for Product and Engineering, and advocate for customer needs. The role requires strong communication, analytical ability, attention to detail, resourcefulness, and cross-functional collaboration. Remote work is available across US time zones.

Manage strategically important customer accounts and help clients achieve outcomes using Velsera solutions. Build success plans, monitor customer health and KPIs, provide solution guidance, advocate for customers internally, manage escalations, support expansion opportunities, and oversee renewals. The role requires strong customer-facing communication, relationship management, cross-functional collaboration, and familiarity with clinical diagnostics or life sciences software. Genomics and clinical laboratory experience, especially Next Generation Sequencing, are preferred.

Own a portfolio of 300–500 dental practices, driving product adoption, retention, renewals, expansion, and churn prevention. Use customer health and product usage data to prioritize outreach, run digital one-to-many programs, manage reactive save motions, and forecast revenue retention. Partner with Onboarding, Support, Sales, Product, and leadership while helping develop scalable customer success playbooks, health scoring, and outreach cadences.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Manage strategic enterprise nonprofit customers throughout the SaaS lifecycle, driving product adoption, retention, renewals, and account expansion. Build stakeholder relationships, resolve issues proactively, provide product guidance, identify upsell opportunities, and advocate for customer needs internally. Own renewal and upsell processes, including negotiations and pricing strategies, while collaborating with sales, marketing, support, and product teams.

Manage post-onboarding relationships with public safety agency customers, driving platform adoption, value realization, satisfaction, and retention. Provide enablement, training, strategic reviews, workflow guidance, and feature education. Monitor customer health, address risks, coordinate escalations with Support, Product, and Engineering, and communicate customer feedback internally. Collaborate with onboarding and account management teams to improve success playbooks, engagement strategies, and customer outcomes.

Own the full B2B customer journey from onboarding through adoption, retention, renewals, and expansion. Improve time-to-value, gather structured feedback for product and engineering, support contract processes, and build customer success playbooks and metrics. Partner with founders on go-to-market experiments, product-market fit, and growth initiatives while developing strong customer relationships.

Manage a high-volume portfolio of eCommerce customers, driving product adoption, customer outcomes, retention, and renewal readiness. Monitor customer health and usage signals, identify risks, create success plans, and coordinate resolution with Support, Renewals, Sales, and Professional Services. Maintain accurate CRM and customer success platform records, document engagement and risks, capture customer feedback, and use AI tools to improve portfolio management and surface actionable insights.

Manage and develop a team of Customer Success Managers and Team Leads, ensuring consistent execution, risk management, retention readiness, customer outcomes, and talent development. The role oversees performance accountability, health and risk visibility, renewal forecasting inputs, CRM and Gainsight data quality, coaching, evaluations, and collaboration with Renewals, Sales, and CS Operations. The manager does not own individual customer accounts or commercial renewals.

Manage large law firm accounts as the primary customer success lead, driving adoption, workflow transformation, retention, and growth. Build trusted stakeholder relationships, create success plans, support change management, and embed legal research, drafting, analytics, and AI solutions into daily workflows. Use customer health and usage data to identify barriers and guide proactive engagement. Collaborate with Sales, Product, Marketing, and Enablement on account planning, renewals, expansions, and product feedback.

Manage a portfolio of 20–30 enterprise and commercial accounts, driving product adoption, monitoring health and usage data, identifying renewal and expansion opportunities, and leading customer trainings, demos, business reviews, and QBRs. Partner with account executives and field engineers, communicate customer feedback internally, and help developers realize measurable value from Sourcegraph’s technical SaaS products.

Manage small-business customer relationships, driving retention, satisfaction, renewals, and account expansion. Advise clients on maximizing ROI from HSI’s EHS and compliance solutions, engage senior stakeholders, identify growth opportunities, communicate customer insights to internal teams, and serve as a trusted technical advisor. The role includes revenue responsibility, quarterly targets, and maintaining a 95%+ net retention rate.

Manages RCM client success teams, ensuring exceptional service, client satisfaction, KPI improvement, retention, growth, and long-term relationships. Coaches Enterprise Client Advisors, Client Advisors, and Leads; identifies operational improvement opportunities; and partners with senior leadership to scale assigned specialties and verticals.

The Customer Success Manager will onboard new customers, create resources, track usage data, hold check-ins, and surface success stories.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.

Drive customer adoption, satisfaction, retention, and ROI for Cyera’s data security platform. Serve as a technical advisor, lead onboarding, training, workshops, and executive meetings, troubleshoot issues, develop success plans, monitor customer health, conduct quarterly business reviews, and provide feedback to product teams. The role requires SQL, scripting, API familiarity, project management, strong communication, and 25–50% annual travel.

Manage implementation, onboarding, adoption, retention, renewals, and expansion for mid-market public safety customers. Build scalable customer success processes, lead business reviews, provide proactive support, communicate product feedback to technical teams, and advocate for customer needs. The role requires enterprise technology implementation experience, customer success expertise, familiarity with commercial UAS and related software, strong project management skills, and travel across the Northeast.