Top Customer Success Jobs in Albuquerque, NM
The Customer Solutions Manager will build relationships with Vonage’s API customers, ensuring they are effectively utilizing the communication solutions provided. Responsibilities include defining success plans, educating customers, monitoring progress, identifying upsell opportunities, and resolving technical issues. The role requires strong organizational skills and the ability to engage with multiple accounts simultaneously.
The Operations Control Specialist oversees flight-following activities, monitors aircraft during operations, manages communications, coordinates with ATC, and assists aircrew. Responsibilities include tracking flight plans, reporting discrepancies, and initiating emergency procedures as necessary.
The Ad Creative Specialist will develop and optimize creative advertisements for mobile apps and games, focusing on enhancing conversion rates and reducing costs. Responsibilities include creating video content, managing influencer relationships, collaborating with marketing teams, and staying updated on creative trends.
As a Customer Support Team Lead at Mudflap, you will guide a team of specialists to enhance customer satisfaction, track team performance metrics, provide feedback, and improve customer support processes. This role emphasizes hands-on leadership, agent empowerment, and process improvement to benefit small trucking businesses.
The Customer Support Operations Tools Lead is responsible for managing and optimizing customer service technology tools, providing technical support, analyzing data to improve performance, leading projects, creating training materials, ensuring data security, and maintaining vendor relationships.
The Enterprise Customer Success Manager is responsible for fostering long-term relationships with large customers, enhancing product adoption, managing renewals, and acting as a liaison between customers and internal teams. This role involves strategic advisory, problem-solving, and contributing to customer engagement strategies, while also partnering with sales teams to align on account strategies and ensure customer needs are met.
As a Leave Specialist, you'll manage employees' leave of absence processes from start to finish. Responsibilities include providing personalized support, ensuring accurate payroll processing, and collaborating with various stakeholders to enhance the leave experience. You'll also collect feedback for product improvement and actively participate in team meetings to foster a proactive work environment.
The Verification and Pre-Authorization Specialist is responsible for verifying patient benefits, processing eligibility requests, ensuring compliance with regulations, coordinating with internal departments, and addressing eligibility-related denials. They must have strong knowledge of payer guidelines and work efficiently with productivity indicators, while maintaining ethical billing practices.
The Compliance Specialist will support the Process Sciences team by managing compliance activities, preparing documentation, evaluating risks, and coordinating with stakeholders for IPC programs related to manufacturing bioprocesses. This role involves organizing data, reviewing technical documents, presenting compliance topics, and troubleshooting issues.
As a Customer Support Manager, you will troubleshoot customer issues, provide support for energy management systems, and build long-term relationships with clients. You will work closely with property companies to help them meet energy efficiency goals. This role requires excellent communication skills and the ability to simplify complex technical information for customers.
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