MetLife Jobs

Unit Manager - Operations

MetLife

Unit Manager - Operations

Posted 14 Hours Ago

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Noida, Gautam Buddha Nagar, Uttar Pradesh, IND

Hybrid

Senior level

Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics

At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.

The Role

Deliver and execute risk-based control testing across Global Customer Service & Operations, develop testing scripts and templates, assess control adequacy, report results, perform root cause analysis, support related projects, manage stakeholders, and lead remediation plans to resolve control issues.

Summary Generated by Built In

Description and Requirements
Position Summary
This open role would involve delivery of risk-based control testing assignments to ensure that all business risks are anticipated, identified, recognized, and appropriately managed in alignment with the departmental risk-based testing plan and initiatives. Basic to Intermediate knowledge of the Financial / Insurance Industry is required.
Job Responsibilities

Risk-Based Control Testing

Support and execute proactive control testing across Global Customer Service & Operations (GCSO) including control testing for risk focused projects by using department guidelines, knowledge of best practices, and understanding of controls to provide management with an independent appraisal of the control environment surrounding business processes or activities
Support and execution in assessment and evaluation of control and risk descriptions to ensure they are well documented. Assesses the soundness, adequacy, compliance and cost-effectiveness of the enterprise's operational, financial and information systems controls and the accuracy, integrity and completeness of data integral to operations, including management reporting
Execute, Support and Assist with the preparation of testing scripts/checklists for use across GCSO
Execution with the development of internal procedures and templates for use in testing activities
Ensure and execute all aspects of a proactive testing assignment including planning, testing, and reporting results to HOD of countries globally
Issue root cause analysis and thematic issues

Project Management

Support, Execute and assist in projects, completing assigned tasks and responsibilities within budget and agreed timelines (and explaining variances)
Communicate appropriately with identified stakeholders within Risk Operations and business management
Exhibits organization and multi-tasking skills required to successfully engage in simultaneous engagements

Relationship Management

Maintains a positive working relationship with team members, global stakeholders and sustains an ongoing relationship with key business contacts
Effectively maintains the appropriate level of communication with business management
Lead discussion with clients in developing action plans to resolve control issues or risks; handle the resolution of high-risk issues with management

Education, Technical Skills & Other Critical Requirement
Education
Graduate preferably in commerce/ finance from a reputed college or institution.
Experience
(In Years)
4-6 Years
Technical Skills

Basic/ Intermediate understanding of insurance and financial services industry
Proficiency in Risk assessment/ Risk & Control testing
Understanding of internal control and risk assessment concepts and related activities
Strong analytical skills to assess the impact of control weaknesses
Strong expertise with Operations Risk reviews procedures and documentation standards
Familiar with Organization's Risk Management Framework
Support the team in Operational Controls assessment and evaluation
Maintain ongoing and open communications with management on internal controls
Confident in liaising with stakeholders from different insurance process owners and geographical locations
Communicate findings, develop resolutions with Risk Operations management and the business clients
Consult with clients in developing action plans to resolve control issues or risks
Support Manager and handle in the resolution of high-risk issues with management
Maintain an ongoing relationship with key business contacts

Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops
Required Soft Skills

Effective oral & written communication
Effective presentation skills using tools & techniques
Strong MS Office experience including Excel, Word and PowerPoint
Strong analytical skills and attention to detail.
Good interpersonal skills, ability to collaborate across teams
Teamwork, ability to form and manage effective teams
Team player, ability to work with a team

About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid

Skills Required

Graduate preferably in commerce or finance
4-6 years of relevant experience
Proficiency in risk assessment and risk & control testing
Understanding of internal control and risk assessment concepts
Strong analytical skills to assess impact of control weaknesses
Expertise with Operations Risk review procedures and documentation standards
Familiarity with the organization's Risk Management Framework
Ability to develop testing scripts, checklists, procedures and templates
Confident liaising with stakeholders across processes and geographies
Effective oral and written communication
Effective presentation skills
Strong MS Office experience (Excel, Word, PowerPoint)
Teamwork and ability to form and manage effective teams

What the Team is Saying

MetLife Compensation & Benefits Highlights

Retirement Support — Feedback suggests retirement programs pair a 401(k) with company match and additional retirement plan structures, indicating a mature long‑term savings setup. This depth signals stability for employees prioritizing retirement security.
Healthcare Strength — Comprehensive medical, dental, vision, disability, and life insurance are paired with wellness initiatives and 24/7 EAP access, indicating broad core coverage. HSAs/FSAs and second‑opinion resources further reinforce the healthcare offering.
Parental & Family Support — Fertility coverage, personalized child/elder‑care guidance, adoption assistance, parental leave, and breast‑milk shipping for traveling nursing parents are highlighted. These supports extend benefits meaningfully beyond the basics.

Learn more about MetLife's Compensation & Benefits →

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The Company

HQ: New York, NY

43,000 Employees

Year Founded: 1868

What We Do

We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.

Why Work With Us

At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together

Typical time on-site: Flexible