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Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Supports product planning, prioritization, testing, and delivery for CRM, Service360, workflow automation, and AI initiatives. Partners with business and technology teams to gather requirements, create user stories, manage backlogs, coordinate pilots and releases, improve customer journeys, and identify automation opportunities. The role also supports training, stakeholder communications, adoption tracking, and AI-enabled improvements to customer and broker servicing.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads business excellence, process improvement, automation, and transformation initiatives. Responsibilities include identifying inefficiencies, conducting root cause analysis, building Power Platform solutions and dashboards, managing cross-functional projects, defining KPIs, tracking benefits, ensuring compliance, mitigating operational risks, and coaching team members. The role partners with senior leadership and global stakeholders to drive innovation, efficiency, and continuous improvement.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads enterprise AI orchestration across US Technology and business units, including AI adoption, capability standards, responsible AI governance, regulatory readiness, tooling strategy, and AI-enabled operating model transformation. Builds champion networks, enables teams, measures outcomes, advises executives, evaluates vendors, and scales successful AI patterns across a regulated insurance environment.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Manage a group benefits book of business ranging from 2 to 5,000 lives, serving as the primary broker contact and coordinating service delivery. Resolve escalations, support renewals, improve account performance, and identify cross-sell and growth opportunities. Lead client and broker meetings, provide consultative guidance on benefit plans, monitor service performance, and deliver data-driven engagement and education initiatives.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads Individual Disability Income claims operations, overseeing claim quality, regulatory compliance, service levels, financial outcomes, staffing, and talent. Manages leaders and specialists, escalated and litigated claims, audits, vendor relationships, process modernization, and responsible AI adoption. Partners with Legal, Compliance, Finance, Actuarial, regulators, auditors, reinsurers, and brokers to improve operational performance and claimant outcomes.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads BI and analytics development by designing, optimizing, and governing dashboards, analytical models, semantic layers, SQL queries, and stored procedures across Cognos, QlikView, and Power BI. Collaborates with business, data science, visualization, and engineering teams to prepare data, develop machine learning or exploratory analytics solutions, automate production workflows, and deliver actionable insights. Provides technical leadership, mentors team members, establishes standards, reviews work, and promotes reusable components and best practices.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Serves as Practice Group Lead and primary legal advisor for a major agricultural mortgage lending platform and related residential and asset-based finance businesses. Structures and negotiates complex transactions, advises senior leaders on legal and regulatory risks, manages outside counsel and legal workflows, establishes lending policies, monitors regulatory developments, and mentors legal teams. The role also supports process improvements through artificial intelligence, legal technology, and data analytics.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads integrated internal and external communications for MetLife’s Global Technology & Operations organization. Advises senior leaders, develops messaging and content, translates complex technology and operations priorities into compelling stories, and strengthens employee engagement across global audiences. Oversees public relations, social media, multimedia communications, thought leadership, and communications for the Triangle Tech X conference. Manages cross-functional stakeholders, multiple projects, and communications across diverse channels and regions.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Performs independent quality assurance reviews of US pension establishments and benefit quotes. Extracts and compares data, validates client information for accuracy, completeness, timeliness, and potential fraud, and reports findings to management. Creates Excel formulas and metrics, reviews documents across business systems, communicates discrepancies to stateside teams, follows up on open items, and supports continuous improvement. Evaluates AI outputs with guidance while maintaining strong written and verbal communication.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads complex implementation and onboarding projects for affinity partners and Professional Employer Organizations. Manages project plans, timelines, milestones, governance, risks, dependencies, stakeholder communication, and cross-functional execution. Ensures operational readiness across eligibility, billing, file feeds, benefit administration, testing, and service transition. Provides strategic consultation and relationship management while improving processes and partner outcomes.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads Group Life claims operations by reviewing and adjudicating complex claims, researching missing information, interpreting policy provisions, and managing escalations. Coaches and mentors examiners, monitors production and quality, analyzes performance scorecards, prepares reports, supports workforce management and system testing, and ensures compliance with policies and regulations. The role also handles customer and client interactions, investigations, follow-ups, and process improvements.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads Group Life claims operations by reviewing and adjudicating complex claims, investigating missing information, interpreting policy provisions, and managing customer escalations. Coaches and mentors claim examiners, monitors production and quality metrics, prepares performance reports, supports workforce management and system UAT, and ensures regulatory and internal policy compliance. The role also coordinates with customers, beneficiaries, attorneys, internal partners, and onshore management while driving timely resolution of open claims.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads Group Life claims operations by reviewing and adjudicating complex claims, investigating missing information, handling escalations, and ensuring timely, accurate service. Coaches claim examiners, monitors production and quality metrics, prepares performance reports, supports workforce management and system testing, and maintains regulatory and information-security compliance. Requires strong customer service, analytical, organizational, communication, and insurance knowledge, with 6–7 years of relevant experience.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads Group Life claims operations by reviewing and adjudicating complex claims, investigating missing or disputed information, managing escalations, and ensuring timely, accurate resolutions. Coaches and mentors claim examiners, monitors production and quality metrics, prepares performance reports, supports workforce management and system testing, and maintains compliance with policies, regulations, and information security standards. The role also manages customer and client interactions, process improvements, staffing needs, and relationships with onshore management.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Manage and advance Replicating Portfolio and other ALM/risk models, migrate RP to Python, apply AI/ML and automation, evaluate model performance, support governance and strategic market risk initiatives, and provide risk analysis and insights for ALM and financial reporting.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Reviews customer documents and applications, identifies discrepancies, validates updated information, and processes transactions according to established procedures. The role resolves outstanding items with onshore contacts, completes assigned daily cases, meets service-level and quality targets, follows process standards, and maintains required attendance schedules.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads internal communications for Global Technology and Operations, developing strategies, executive messaging, employee content, editorial plans, and town hall materials. Partners with senior leaders and technical subject matter experts to simplify complex topics, support transformation initiatives, manage communications channels, and improve employee engagement through feedback and analytics. The role also manages and develops one direct report while overseeing communications planning and execution in a fast-paced, matrixed environment.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Develop and maintain Prophet actuarial models according to global coding standards. Perform testing and quality assurance, support production activities, and deliver actuarial results for reporting and financial impact assessments. The role requires actuarial experience, strong communication, problem-solving within deadlines, business acumen, and familiarity with actuarial modeling platforms, programming languages, and financial frameworks such as Solvency II and IFRS.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads Group Life claims operations by reviewing and adjudicating complex claims, investigating missing information, interpreting policy provisions, handling customer and client escalations, and ensuring production and quality standards. Coaches and mentors claim examiners, manages workforce and performance reporting, supports system enhancements, monitors compliance, resolves open items, and collaborates with onshore management. The role requires strong insurance knowledge, analytical ability, customer service expertise, and team leadership.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads Group Life claims operations by reviewing and adjudicating complex claims, investigating missing information, interpreting policy provisions, and resolving customer escalations. Coaches and mentors examiners, monitors performance and quality, prepares reports and scorecards, supports workforce management and system testing, and ensures compliance with policies and regulations. Collaborates with internal teams, clients, and management to meet service standards, improve processes, and close open items.
