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At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
Manage end-to-end investment operations wire processing (Fedwire, SWIFT, bank portals) including validation, maker-checker controls, MT/MX message handling, reconciliations, exception resolution, stakeholder communication, dashboards, SOPs, and audit support. Coordinate with middle office, treasury, custodians and tech teams to reduce breaks and strengthen controls. Requires flexibility for night shifts and holiday work.
Summary Generated by Built In
Description and Requirements
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
- Manage Investment Operations wire processing for private placement funding, bank loans, internal cash movements, claims, reimbursements, fees and FX-related payments.
- Validate wire instructions, SSI details, beneficiary/intermediary bank information, funding amounts, value dates, approvals and supporting documentation.
- Perform call-backs, maker-checker reviews, control checks and escalations to mitigate payment, fraud, operational and reputational risk.
- Create, review and release Fedwire, SWIFT and bank portal payments through Kyriba, Aladdin, custodian portals and related banking platforms, aligned with current ISO 20022 payment processing standards where applicable.
- Process and review wire payments using SWIFT MT and ISO 20022 MX message standards, including structured payment fields, party details, intermediary/agent information, value dates, charges, confirmations, message repair and MT-to-MX transition requirements.
- Track wire references, confirmations and settlement status, and provide timely updates to custodians, banks, outside counsel, portfolio teams and internal stakeholders.
- Investigate and resolve cash, position, funding, income, paydown, accrual, Principle & Interest allocation and bank-versus-Aladdin/PAM/PPIM variance breaks.
- Analyze Principle & Interest allocation trends under the MIM PIP model to identify root causes, improve matching logic, strengthen controls and reduce manual correction wires.
- Coordinate with Middle Office, Treasury, Data Integrity, Pricing, Client Reporting, Custodian banking and technology teams for exception resolution and downstream accuracy.
- Maintain dashboards, management reports, SOPs, control evidence, audit support, issue logs and knowledge repositories.
- Monitor service level agreements (SLAs), handle escalations as needed and demonstrate flexibility in working during holidays and night shifts.
- Knowledge of AI tools such as Copilot, Alteryx, Power Automate etc. would be an added advantage.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Skills Required
- Manage investment operations wire processing for private placement funding, bank loans, internal cash movements, claims, reimbursements, fees and FX-related payments.
- Validate wire instructions, SSI details, beneficiary/intermediary bank information, funding amounts, value dates, approvals and supporting documentation.
- Perform call-backs, maker-checker reviews, control checks and escalations to mitigate payment, fraud, operational and reputational risk.
- Create, review and release Fedwire, SWIFT and bank portal payments through Kyriba, Aladdin, custodian portals and related banking platforms.
- Process and review wire payments using SWIFT MT and ISO 20022 MX message standards, including structured payment fields, intermediary/agent information, value dates, charges, confirmations, message repair and MT-to-MX transition requirements.
- Track wire references, confirmations and settlement status, and provide timely updates to custodians, banks, outside counsel, portfolio teams and internal stakeholders.
- Investigate and resolve cash, position, funding, income, paydown, accrual, Principle & Interest allocation and bank-versus-Aladdin/PAM/PPIM variance breaks.
- Analyze P&I allocation trends under the MIM PIP model to identify root causes and improve matching logic and controls.
- Coordinate with Middle Office, Treasury, Data Integrity, Pricing, Client Reporting, Custodian banking and technology teams for exception resolution and downstream accuracy.
- Maintain dashboards, management reports, SOPs, control evidence, audit support, issue logs and knowledge repositories.
- Willingness to work during holidays and night shifts.
- Knowledge of AI tools such as Copilot, Alteryx, Power Automate.
What the Team is Saying
Chelsea
Senior Threat Response Engineer
Nick
Assistant Vice President, Developer Platforms
Naren
AVP, Business Analytics
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Laura
Director, Artificial Intelligence
Bill
EVP & Head of Global Technology and Operations
Jing Huang
Software Platform Engineer
Sara Strauch
Portfolio Specialist, Emerging Markets
Dan Xiao
Principal Software Engineer
Cara Mootz
Senior Long-Term Disability (LTD) Claims Specialist
Cara Mootz
Senior Long-Term Disability (LTD) Claims Specialist
Naren Peri
Head of Data and Analytics, Hyderabad
Patricia Hixson
Senior Customer Care Advocate
Jing Huang
Software Platform Engineer
Samantha Heron
VP Global Head of HR Business Controls
Pete Clarke
ADA Unit Leader
Erica Provido
Assistant Vice President
Rene Rivera
Senior Full Stack Software Engineer
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MetLife Compensation & Benefits Highlights
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Retirement Support — Retirement support is strengthened by a company‑funded cash‑balance pension alongside a 401(k) with company match—an uncommon combination among large U.S. employers. Pension eligibility begins after one year, reinforcing long‑term savings.
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Healthcare Strength — Health coverage spans medical, dental, vision, and prescription drugs with access to HSAs/FSAs, wellness resources, and expert second‑opinion services. Targeted programs for cancer care, family‑building, menopause, musculoskeletal issues, and diabetes/hypertension broaden the support.
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Leave & Time Off Breadth — Time away is bolstered by a minimum of 22 days of PTO for U.S. employees plus a paid Volunteer Day, and many hybrid roles receive 10 additional virtual flex days. Flexible work arrangements are also highlighted for applicable roles.
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The Company
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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MetLife Teams
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About our Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
Typical time on-site:
Flexible
New York City, NY
Pune, IN
Mexico City, MX
Bridgewater, NJ
Cary, NC
Clark Summit, PA
Greenville, SC
Hyderabad, IN
Tampa, FL
Whippany, NJ
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