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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Supports UL sales professionals and customers through inquiry follow-up, quote generation, case development, order processing, and pre- and post-sale activities. Coordinates customer requirements, processes quotes into ERP orders, tracks account information, resolves inquiries, and connects customers with appropriate internal teams. Provides administrative support to account managers and sales engineers, mentors less-experienced colleagues, and contributes customer insights to sales strategy and service improvement.
Summary Generated by Built In
JOB DESCRIPTION
Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL's sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.
RESPONSIBILITIES
QUALIFICATIONS
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 5/4/2027
#LI-JK3
#LI-Hybrid
Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL's sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.
RESPONSIBILITIES
- This is a Hybrid position requiring 3 days/week in the Northbrook, IL or Raleigh, NC location
- Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
- Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
- Works independently mostly and may need limited supervision only on complex new assignments - to develop and share quotes using standardized pricing tools.
- Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP.
- Support account managers & SE/ISEs by performing included but not limited to admin-related tasks.
- Acts as an informal resource and mentor for colleagues with less experience
- Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
- Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
- Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
- Completes a variety of atypical assignments of high complexity.
- Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
- Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience.
- Meet established timelines for pre-and post-sales activities.
- Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
- Performs other duties as directed.
QUALIFICATIONS
- High school diploma
- 2+ years of related experience Customer Service and/or Inside Sales experience
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
- Business acumen and a sufficient understanding of business sales processes
- Highly organized and self-directed
- Strong communication, relationship building and administrative skills
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 5/4/2027
#LI-JK3
#LI-Hybrid
Skills Required
- High school diploma
- 2+ years of related customer service and/or inside sales experience
- Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook
- Proficiency with CRM software
- Business acumen and understanding of business sales processes
- Strong organizational and self-direction skills
- Strong communication, relationship-building, and administrative skills
What the Team is Saying
Jacqueline
Senior Software Sales Executive
Min
Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
Kivnac Cember
Engineer
Kivnac Cember
Engineer
Shoma Nakanshi
Project Engineer
Shoma Nakanishi
Project Engineer
Haley Ecker
Engineer Project Associate
Holger Schobbe
Engineering Manager, Energy and Industrial Automation
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UL Solutions Compensation & Benefits Highlights
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Retirement Support — Retirement benefits are often characterized as a strong point, with a 401(k) plan noted for employer matching and overall favorability. Given indications of recent changes, confirming the current match and vesting terms is prudent, but retirement support is frequently viewed as a relative advantage.
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Leave & Time Off Breadth — Vacation and paid time off are described as competitive, including starting PTO, separate sick time, floating holidays, and company‑paid volunteer days. Official materials also highlight paid parental bonding and family leave in the U.S.
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Strong & Reliable Incentives — Annual incentive bonus eligibility is positioned as company‑wide in official materials, making variable pay a meaningful part of total rewards. Some roles publicly specify target bonuses, underscoring the program’s presence.
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
