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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Supports post-sale customer relationships for Testing, Inspection and Certification services. Coordinates implementation, fulfillment, certification requirements, adoption timelines, issue resolution, renewals, and expansion opportunities. Serves as the primary customer contact, collaborates with account owners and internal teams, communicates feedback, and ensures customer issues are fully resolved. The role also supports inquiry follow-up, quote generation, case development, and order processing.
Summary Generated by Built In
JOB DESCRIPTION
Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL's sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.
RESPONSIBILITIES
QUALIFICATIONS
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 4/26/2027
#LI-JK3
#LI-Hybrid
Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL's sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.
RESPONSIBILITIES
- Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
- Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
- Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
- Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
- Connects customer personnel to relevant UL personnel when applicable.
- Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
- Supports implementation and fulfilment teams to deliver solution to customer post-sale.
- Collaborates with internal resources until an issue is resolved and communicated to customer.
- Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.
- Performs other duties as directed.
QUALIFICATIONS
- High school diploma
- 2+ years of related experience Customer Service and/or Inside Sales experience
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
- Business acumen and a sufficient understanding of business sales processes
- Highly organized and self-directed
- Strong communication, relationship building and administrative skills
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 4/26/2027
#LI-JK3
#LI-Hybrid
Skills Required
- High school diploma
- 2+ years of related customer service and/or inside sales experience
- Proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and CRM software
- Business acumen and understanding of business sales processes
- Strong organizational and self-directed work skills
- Strong communication, relationship-building, and administrative skills
What the Team is Saying
Jacqueline
Senior Software Sales Executive
Min
Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
Kivnac Cember
Engineer
Kivnac Cember
Engineer
Shoma Nakanshi
Project Engineer
Shoma Nakanishi
Project Engineer
Haley Ecker
Engineer Project Associate
Holger Schobbe
Engineering Manager, Energy and Industrial Automation
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UL Solutions Compensation & Benefits Highlights
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Retirement Support — Retirement benefits are often characterized as a strong point, with a 401(k) plan noted for employer matching and overall favorability. Given indications of recent changes, confirming the current match and vesting terms is prudent, but retirement support is frequently viewed as a relative advantage.
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Leave & Time Off Breadth — Vacation and paid time off are described as competitive, including starting PTO, separate sick time, floating holidays, and company‑paid volunteer days. Official materials also highlight paid parental bonding and family leave in the U.S.
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Strong & Reliable Incentives — Annual incentive bonus eligibility is positioned as company‑wide in official materials, making variable pay a meaningful part of total rewards. Some roles publicly specify target bonuses, underscoring the program’s presence.
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
