Job Summary
Provide technical support for middleware (mainly WAS/MQ portion).
Manage managed service vendor for day-to-day engineering and operation for middleware layer. Support team management for line manager.
Responsibilities
- Analyzes daily activity of the team to explore area to be improve.
- Manages internal and external service suppliers including product vendors.
- Provides middleware engineering/operation team leadership in areas of expertise.
- Ensures business requirements are met in a timely manner.
- Participate/conduct middleware related projects as IT PL role.
- Works closely with other organizations including MetLife global team to promote efficient IT go-live optimization.
- Identifies root cause of the incidents and fix the incident in areas of expertise.
- Identifies improvement areas and plans and implements systems to boost company effectiveness.
- Assists to upper management in setting initiatives that promote stability improvement in DB operations.
- Assists to upper management in preparing key goals, budgets, schedules, and other organizational reports as needed.
- Assists to upper management in promoting and enforcing stability of systems.
- Assists to upper management in developing plans to increase efficiency and reduce costs.
- Assists to upper management in managing assets and inventory.
Requirements (Experience, Skills, Education)
Experience:
- 8 + years of IT experience including infrastructure engineering and/or operation roles.
- 2 + years of staff management in IT department
Skills:
- Technical skill in Web Application (WAS, Tomcat, IIS), MQ, Cloud (PaaS, SaaS, IaaS), CICD, Docker
- Tendering, contracting, contract supervision and financial management
- Identification and creation of automation scripts and software implementation with the goal of infrastructure operation automation
- Leading meetings to review requirements, review gap analysis, review a technical methodology, and assist in conducting demonstrations of solution.
- Problem-solving & decision making that supports a defect resolution process by bringing an understanding of operations scheme, its engineering, and the underlying business processes.
Preferable
- Experience as a Solution Architect/Software Engineer/Project Manager/IT System Administrator
- A background in Life Insurance company
- ITIL, Scaled Agile Framework (SAFe) or equivalent training
Language
- Japanese:Advanced/Intermediate
- English:Advanced/Intermediate
福利厚生
メットライフ生命では、ワークライフバランスと社員の心身の健康を促進する福利厚生を提供しています。社員はフレックスタイム制度、年次有給休暇、特別連続休暇、リフレッシュ休暇等の休暇を利用できます。また、社会保険や団体保険の他、旅行や英会話教室で使える割引も提供しています。柔軟に働けるよう、オフィス勤務と在宅勤務を組み合わせた勤務形態の導入や、短時間勤務制度、また柔軟性のあるドレスコードなども設けています。
Benefits We Offer
MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.
メットライフについて
メットライフは、グローバルで展開する金融サービス企業です。個人および法人のお客さまがより確かな未来を築けるよう、保険、年金、社員福利厚生給付、資産管理のサポートを提供しています。1868年に創業したメットライフは、世界40以上の市場で事業を展開し、米国、アジア、中南米、ヨーロッパ、中東において業界をリードしています。
メットライフ生命は、日本初の外資系生命保険会社として、1973年2月に国内での営業を開始しました。当社のPurpose「ともに歩んでゆく。よりたしかな未来に向けて。」は、メットライフが誇るグローバルネットワークと世界中のベストプラクティスを活かし、お客さまのニーズに応え、地域社会との信頼関係を築くという信念を表しています。
メットライフは、New Frontier戦略の一環として、AIを活用し、人を中心に据えた未来を築いています。私たちは、AIを活用して顧客へのサービス向上、地域社会への支援、そして働き方の変革を推進していく中で、好奇心、適応力、そして成長意欲を持つ人材を求めています。メットライフにおいて、AIは、人間の判断力、創造性、継続的な改善を支える責任あるパートナーであり、信頼、インクルージョン、そして長期的な価値の構築に貢献しています。About MetLife
About MetLife
MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company. Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.
#BI-Hybrid
Skills Required
- 8+ years of IT experience including infrastructure engineering and/or operation roles.
- 2+ years of staff management in IT department.
- Experience with WAS (WebSphere), Tomcat, IIS.
- Experience with MQ (middleware).
- Experience with Cloud (PaaS, SaaS, IaaS).
- Experience with CI/CD (continuous integration/continuous delivery).
- Experience with Docker.
- Tendering, contracting, contract supervision and financial management.
- Identification and creation of automation scripts and software implementation for infrastructure operation automation.
- Leading meetings for requirements, gap analysis, technical methodology, and solution demonstrations.
- Problem-solving and decision-making skills to support defect resolution and operations engineering.
- Japanese: Advanced/Intermediate.
- English: Advanced/Intermediate.
- Experience as a Solution Architect, Software Engineer, Project Manager, or IT System Administrator.
- Background in Life Insurance company.
- ITIL, Scaled Agile Framework (SAFe) or equivalent training.
MetLife Compensation & Benefits Highlights
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Retirement Support — Retirement support is strengthened by a company‑funded cash‑balance pension alongside a 401(k) with company match—an uncommon combination among large U.S. employers. Pension eligibility begins after one year, reinforcing long‑term savings.
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Healthcare Strength — Health coverage spans medical, dental, vision, and prescription drugs with access to HSAs/FSAs, wellness resources, and expert second‑opinion services. Targeted programs for cancer care, family‑building, menopause, musculoskeletal issues, and diabetes/hypertension broaden the support.
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Leave & Time Off Breadth — Time away is bolstered by a minimum of 22 days of PTO for U.S. employees plus a paid Volunteer Day, and many hybrid roles receive 10 additional virtual flex days. Flexible work arrangements are also highlighted for applicable roles.
MetLife Insights
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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MetLife Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together



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