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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Lead end-to-end redesign and standardization of HR processes and HR Service Delivery to improve efficiency, compliance, automation, KPIs, and employee experience. Conduct current-state assessments, design future-state workflows, implement automation with HR platforms, develop process architecture and governance, and drive change management and stakeholder alignment.
Summary Generated by Built In
RESPONSIBILITIES
QUALIFICATIONS
Preferred Education
Preferred Experience
- Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, scalability, compliance, and employee experience.
- Conduct current-state assessments to identify inefficiencies, bottlenecks, duplication, rework, and service delivery gaps; design and implement future-state solutions.
- Simplify, standardize, optimize, and automate HR processes across HR Operations, Shared Services, and People Operations functions.
- Develop and maintain process architecture, including process maps, workflows, SOPs, RACI frameworks, governance models, and process documentation.
- Establish global process standards, operating procedures, controls, KPIs, and process ownership frameworks to drive consistency and operational excellence.
- Lead HR Service Delivery (HRSD) transformation initiatives, optimizing case management, self-service capabilities, service delivery models, and employee support experiences.
- Apply Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies to deliver measurable business outcomes.
- Identify and deliver automation and digital transformation opportunities leveraging Oracle HCM, ServiceNow HRSD, and other HR technologies.
- Partner with HRIS, HRIT, COEs, People Operations, and business stakeholders to implement process enhancements and system improvements.
- Develop dashboards, reporting, and operational metrics to monitor KPIs, SLAs, cycle times, and process performance.
- Lead stakeholder alignment, governance, and change management activities to ensure successful adoption of new processes and operating models.
- Drive sustainable improvements that reduce manual effort, operational risk, and turnaround times while improving quality and employee experience.
QUALIFICATIONS
Preferred Education
- Bachelor's degree in Human Resources, Business Administration, Operations, or a related field
Preferred Experience
- 10-14+ years of experience in HR Operations, Shared Services, People Operations, HR Service Delivery (HRSD), HR Transformation, or Process Excellence environments.
- Proven experience leading end-to-end HR process redesign initiatives, from current-state assessment through future-state implementation and adoption.
- Strong expertise in process excellence, including process mapping, process architecture, workflow design, SOP development, RACI frameworks, governance, and standardization.
- Demonstrated success improving service delivery through cycle-time reduction, SLA improvement, operational efficiency, quality enhancement, and employee experience initiatives.
- Experience applying Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies to solve complex operational challenges.
- Hands-on experience driving process automation, workflow redesign, and digital transformation using Oracle HCM, ServiceNow HRSD, Workday, SAP SuccessFactors, or similar HR platforms.
- Strong analytical and problem-solving skills with experience using KPIs, dashboards, operational metrics, and data-driven insights to drive improvements.
- Experience influencing stakeholders and leading change across global, matrixed organizations while partnering with HRIS, HRIT, COEs, Shared Services, and business leaders.
Skills Required
- Bachelor's degree in Human Resources, Business Administration, Operations, or related field
- Master's degree (MBA or equivalent)
- 10-14+ years experience in HR Operations, Shared Services, People Operations, HRSD, HR Transformation, or Process Excellence
- Proven experience leading end-to-end HR process redesign from current-state assessment to implementation and adoption
- Expertise in process mapping, process architecture, workflow design, SOP development, RACI frameworks, governance, and standardization
- Experience applying Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies
- Hands-on experience driving process automation and digital transformation using Oracle HCM, ServiceNow HRSD, Workday, SAP SuccessFactors, or similar HR platforms
- Strong analytical and problem-solving skills using KPIs, dashboards, and operational metrics
- Experience influencing stakeholders and leading change across global, matrixed organizations
What the Team is Saying
Jacqueline
Senior Software Sales Executive
Min
Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
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UL Solutions Compensation & Benefits Highlights
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Strong & Reliable Incentives — Incentive pay is positioned as broad-based, with UL stating all employees are eligible for an annual performance bonus across regions. This universal design creates a consistent incentive foundation regardless of role or country.
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Retirement Support — Retirement offerings are described as strong, featuring a 401(k) with matching up to a total 5% and an additional 4% company retirement contribution after the first year in U.S. materials. Employees also reference access to an employee stock purchase plan in the U.S. and many major operating regions.
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Healthcare Strength — Health coverage breadth includes medical, dental, and vision with U.S. plans noting the company pays over 75% of medical premiums and offers PPO and HDHP options. Supportive programs like FSAs/HSAs, disability, life insurance, EAP, and mental‑health resources are frequently cited.
UL Solutions Insights
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
