Job Summary
The Implementation Engineer is responsible for post-sales work with the company's customers and business partners within US in the planning and execution of software implementations. This role implements projects and applies technical and project management skills to directly contribute to the company's product implementations and be a key contributor in the development and evolution of the company's deployment methodology. Extensive domestic travel is required approximately 75% of the time.
Duties and Responsibilities
- Assess customer technical environments and develop detailed solution recommendations and implementation plans for project teams.
- Manage assigned customer implementation activities from planning through end-user deployment, including installing Imprivata products, testing solutions, and coordinating project tasks.
- Serve as a technical resource on Imprivata products and their integration with technologies such as Citrix, VDI, AutoIT, and MDM platforms.
- Contribute to and maintain project methodologies, processes, best practices, and documentation.
- Help maintain a repository of current Imprivata solutions and offerings to support efficient project planning and execution by the PMO.
- Support internal technical initiatives by developing technical collateral, delivering field workshops, and promoting standardized, repeatable processes.
- Deliver advanced product training to customers and channel partners.
- Other duties as assigned and required
Qualifications
- Bachelor’s degree in business, computer science, engineering, or a related discipline, or equivalent relevant experience.
- 5+ years of experience implementing enterprise software packages or custom systems, including three to five years administering and independently troubleshooting Windows environments.
- Experience implementing client-server software and applications that affect end users, preferably in healthcare, banking, manufacturing, or other complex environments.
- Working knowledge of Imprivata solutions, including OneSign/Confirm ID, Imprivata PAM, and GroundControl; major EMR systems such as Epic, Cerner, McKesson, or Meditech; and identity management, provisioning, and web SSO.
- Familiarity with virtualization platforms such as Citrix, VMware, Hyper-V, or Nutanix, and MDM platforms such as Workspace ONE UEM, Citrix Endpoint Management, Microsoft Intune, or Ivanti Endpoint Manager Mobile.
- Experience with relational databases such as MS SQL, Oracle, MySQL, or PostgreSQL, including SQL, stored procedures, and SSIS; and UI-level scripting with VBScript, JavaScript, or AutoIT.
- Experience with support CRM systems; Salesforce preferred. Familiarity with LAN/WAN infrastructure, including switches, routers, and firewalls, is a plus.
- Experience training and consulting on enterprise software and related technologies, such as security, PKI, directory services, authentication, encryption, identity management, and PC software.
- Strong communication, analytical, leadership, and project management skills, including the ability to estimate, plan, and report work and resolve technical project issues. PMP certification preferred.
- Self-motivated and customer-focused, with the ability to meet deadlines and provide responsive service in complex environments.
This position offers a total compensation range of $77,827.00 - $107,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-Remote #LI-SF1
Skills Required
- Bachelor's degree in business, computer science, engineering, or a related discipline, or equivalent relevant experience
- 5+ years of experience implementing enterprise software packages or custom systems
- Three to five years administering and independently troubleshooting Windows environments
- Experience implementing client-server software and applications affecting end users
- Working knowledge of Imprivata OneSign/Confirm ID, Imprivata PAM, and GroundControl
- Working knowledge of major EMR systems such as Epic, Cerner, McKesson, or Meditech
- Working knowledge of identity management, provisioning, and web SSO
- Familiarity with virtualization platforms such as Citrix, VMware, Hyper-V, or Nutanix
- Familiarity with MDM platforms such as Workspace ONE UEM, Citrix Endpoint Management, Microsoft Intune, or Ivanti Endpoint Manager Mobile
- Experience with relational databases including MS SQL, Oracle, MySQL, or PostgreSQL
- Experience with SQL, stored procedures, and SSIS
- UI-level scripting experience with VBScript, JavaScript, or AutoIT
- Experience with support CRM systems
- Experience training and consulting on enterprise software and related technologies
- Strong communication, analytical, leadership, and project management skills
- Ability to estimate, plan, report work, and resolve technical project issues
- Self-motivated and customer-focused, with ability to meet deadlines and provide responsive service in complex environments
- Experience in healthcare, banking, manufacturing, or other complex environments
- Salesforce experience
- Familiarity with LAN/WAN infrastructure, switches, routers, and firewalls
- PMP certification
What the Team is Saying
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Imprivata Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage includes company funding of half the deductible via HSA/HRA alongside medical, dental, and vision options; feedback suggests healthcare is one of the stronger aspects of the package.
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Leave & Time Off Breadth — A flexible time-off policy is promoted rather than a fixed vacation bank, and feedback suggests this flexibility supports work-life balance in many teams.
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Parental & Family Support — Paid parental leave and caregiver resources via Care.com, plus dependent and domestic-partner coverage, indicate a family-oriented set of benefits that goes beyond basic insurance.
Imprivata Insights
What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation. At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
