Enabling community financial institutions to win against Mega Banks and FinTechs.
The Role
Supports project managers in delivering client implementations for Narmi’s digital banking platform. Responsibilities include validating configurations, integrations, and user flows; troubleshooting technical inquiries; coordinating with Engineering and Product; preparing project documentation and testing frameworks; advising financial institution staff; and escalating customer feedback. The role develops platform expertise while improving implementation processes and ensuring timely, accurate, fully operational deployments.
Summary Generated by Built In
About Us
Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country.
About the Implementation Team:
Narmi’s Implementation Team supports our customers with a best-in-class onboarding experience to the Narmi platform including, but not limited to, end-to-end project management & training on platform usage. We are seeking a dynamic and motivated Project Manager to join our team and play a crucial role in our continued success.
The Role:
We're looking for a customer-obsessed, detail-orientated Implementation Associate to help us deliver best-in-class onboardings for every client financial institution.
Customers are the lifeblood of Narmi, and initial deployment sets the foundation. Delivering seamlessly is central to why banks and credit unions trust us: deployments arrive on time, thoroughly vetted, and fully operational – all tailored to financial institutions with their holistic success on Narmi’s platform as the bottom line.
This role within Delivery is tailored for candidates eager to learn modern digital banking software operations and contribute to implementations. You’ll gain expertise across our integrated digital platform while learning more about community financial institutions and how they leverage Narmi. You will work closely with Project Managers during key phases of delivery while collaborating regularly with our Engineering, Product and Customer Success teams to translate platform feedback into.
What you'll do:
Support Project Managers across critical delivery stages
- Partner with Project Managers to execute critical delivery tasks through live deployment
- Conduct troubleshooting to validate system settings, integrations, and user flows against client criteria
- Track and resolve technical inquiries in partnership with Engineering and Product
- Prepare project documentation, testing frameworks, and maintain transparency and accountability across assigned workstreams
Build deep technical expertise in the Narmi platform
- Act as a subject matter expert for Narmi products, understanding platform configurations across digital banking and account opening
- Conduct troubleshooting to investigate or recreate technical inquiries and assess user impact
- Offer best-in-class guidance to financial institution staff regarding system capabilities
Impact an evolving delivery team and digital platform
- Identify and advocate for opportunities to improve configurations, testing and overall delivery experience
- Lean into AI and other process-enabled tools that extend capacity and ensure Narmi delivers consistent, efficient impact to benefit internal processes and customer results
- Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences
What you'll bring:
- 1-2+ years in a customer support, project management, or testing/QA role
- A customer-obsessed mindset dedicated to driving client value
- Demonstrated thoroughness and accuracy when tackling tasks
- Excellent communication skills and comfort in customer-facing contexts
- Curiosity to learn technical products and translate deliverables into customer impact
- Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
- Experience navigating routine ambiguity and taking ownership of customer issues to get them successfully resolved
- B.A. or B.S. degree
The expected annual base salary for this role is $80,000 - $90,000. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.
At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:
- High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
- Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
- Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
- High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [email protected]
Skills Required
- 1-2+ years of experience in customer support, project management, or testing/QA
- Customer-focused mindset dedicated to driving client value
- Thoroughness and accuracy when completing tasks
- Excellent communication skills and comfort in customer-facing contexts
- Curiosity to learn technical products and translate deliverables into customer impact
- Ability to prioritize and execute tasks in a fast-paced, high-pressure environment
- Experience navigating ambiguity and taking ownership of customer issues through resolution
- Bachelor of Arts or Bachelor of Science degree
What the Team is Saying
Junel
Product Operations
Tay
Implementations
Thomas
Engineering
Santiago
Customer Success
Christian
Product Operations
Narmi Compensation & Benefits Highlights
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Parental & Family Support — The package highlights 12 weeks of leave for primary caregivers and 6 weeks for secondary caregivers, plus fertility benefits, family medical leave, and a return‑to‑work program. Family‑planning support and family‑oriented events further strengthen this area.
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Wellbeing & Lifestyle Benefits — Offerings include fitness/extracurricular credits, commuter benefits, paid volunteering time, and a work‑from‑home stipend for home‑office setup. Learning and development stipends and student‑loan repayment assistance (up to $2,500/year) add to overall lifestyle and wellbeing support.
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Retirement Support — A 401(k) plan with company matching is consistently listed as part of total rewards. Additional financial protections such as life and disability insurance are also included.
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The Company
What We Do
By providing one unified platform where FI's can manage the end-to-end customer journey, Narmi securely drives primacy, customer growth, and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and satisfaction. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
Why Work With Us
We're solving problems that have gone on for decades by bringing institutional and consumer banking together. We believe that creating a better online banking experience comes from collaboration and teamwork, and we're having a lot of fun doing it.
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Narmi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Narmi values flexibility, letting employees work where they’re most productive. NYC-based teams have two monthly in-office days, fostering in-person collaboration and a stronger team dynamic while supporting a balanced, productive work environment.
Typical time on-site:
Flexible
New York, NY
Located just north of Madison Square Park, our office is at the center of NYC’s fintech scene—easily accessible from Manhattan, Brooklyn, Queens, and Jersey City, making it convenient for team members across the city.
