- Own a book of enterprise bank and credit union accounts: strategy, relationship, renewal, expansion.
- Become the trusted advisor to C-suite and SVP stakeholders at your customers. CEOs, CFOs, and Chief Digital Officers are your people.
- Drive measurable outcomes for your customers: digital deposit growth, account opening, operational efficiency, and product adoption.
- Lead renewal, extension, and expansion conversations that contribute directly to Narmi's top-line growth. Track what matters: Net Retention Revenue, NPS, feature adoption.
- Coach, mentor, and develop Associate GMs on your pod. Help build the best practices that will scale our team.
- Work closely with Product and Engineering to translate customer feedback into clear, actionable product requirements.
- Use product data to spot risks early, surface growth opportunities, and make the case for what to do next.
- 7+ years of experience owning customer relationships, retention, and revenue outcomes in a high-growth environment (B2B SaaS, fintech, marketplace, or similar).
- A track record of being promoted inside the companies you've worked at. You earn trust and keep getting more of it.
- A history of scaling something from zero. A team, a process, a book of business, or a whole function.
- Experience managing and developing people, including having hard conversations when the situation calls for it.
- Strong cross-functional instincts, especially with Product and Engineering. You know how to turn customer feedback into something a PM can actually build.
- Comfort with both the C-suite strategy conversation and the detailed operational one.
- Strong organizational skills and the ability to hold many priorities at once without dropping any of them.
- Fluency with data. You don't wait for someone to pull a report before you have a point of view.
- Prior experience with financial institutions or regulated industries is helpful but not required. Our best GMs learned the banking context on the job.
- High trust. We're honest with each other and assume good intent. That's how we move fast.
- A roll-up-your-sleeves mentality. Nobody here is too senior to do the work.
- Customer obsession. Their wins are our wins. Their problems become our problems, fast.
What the Team is Saying
What We Do
By providing one unified platform where FI's can manage the end-to-end customer journey, Narmi securely drives primacy, customer growth, and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and satisfaction. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
Why Work With Us
We're solving problems that have gone on for decades by bringing institutional and consumer banking together. We believe that creating a better online banking experience comes from collaboration and teamwork, and we're having a lot of fun doing it.
Gallery
Narmi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Narmi values flexibility, letting employees work where they’re most productive. NYC-based teams have two monthly in-office days, fostering in-person collaboration and a stronger team dynamic while supporting a balanced, productive work environment.
