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As a Customer Experience Agent, you will enhance the user experience through prompt issue resolution and effective communication with buyers and sellers. Your role involves managing customer concerns regarding orders and payments and collaborating with teams to improve processes and outcomes.
As a Software Engineer on the Recommendation Systems team, you will develop scalable solutions for a high-quality Discovery experience, focusing on backend systems for dynamic feeds and partnering with machine learning teams. Your role involves shipping features, maintaining low-latency infrastructures, and contributing to advanced recommendation solutions.
As a Customer Experience Agent, you will interact with buyers and sellers, resolve customer issues related to payments and orders, become proficient in the Whatnot product and processes, and seek opportunities to enhance customer experience through problem solving and collaboration with other departments.
