Jobs at Vasa Denticity Limited

Manage the full Accounts Payable and procure-to-pay cycle, including invoice booking, GRN matching, vendor reconciliations, tax workings, payment processing, vendor master controls, month-end closing, provisions, and expense cut-off. Handle GST and MSME compliance, identify and resolve discrepancies, manage stakeholders, and supervise junior team members. Import accounting and foreign remittance exposure is advantageous.

Own end-to-end UI/UX design for app and web features, including user flows, wireframes, prototypes, high-fidelity interfaces, design systems, and design QA. Redesign e-commerce journeys to improve conversion, use AI tools and design AI-powered features, conduct usability and analytics-driven iterations, ensure accessibility and responsive experiences, and collaborate with product, engineering, and marketing. Mentor junior designers and maintain a premium visual standard.

Coordinate end-to-end import and export shipments, including documentation, freight forwarding, customs clearance, shipment tracking, cost monitoring, and delivery timelines. Work with suppliers, customs brokers, freight partners, warehouses, finance, procurement, and sales teams. Maintain compliance records, resolve shipment exceptions, support inventory planning, and improve logistics processes for dental and healthcare products.

Leads and mentors full-stack engineers while remaining hands-on with scalable web, backend, cloud, and AI-enabled application development. Owns architecture through deployment, builds CI/CD pipelines, integrates LLM and RAG capabilities, and ensures application security, performance, availability, and reliability. Responsibilities also include code review, engineering standards, cloud optimization, production monitoring, troubleshooting, cross-functional collaboration, and delivery of business-critical features.

Own the end-to-end roadmap for AI and GenAI products, including conversational AI, agentic systems, RAG, recommendations, and automation. Define product strategy, write PRDs, partner with engineering and cross-functional teams, establish metrics, run experiments, manage stakeholders, and oversee LLM evaluation, prompt versioning, and guardrails. The role focuses on delivering measurable improvements in engagement, efficiency, customer satisfaction, retention, revenue, or cost savings.

Handle multiple live chats concurrently while maintaining quality, accuracy, and fast response times. Own customer issues from initial contact through resolution, including order problems, delivery delays, refunds, and product concerns. Support customers through chat, voice, and email; apply logistics and e-commerce knowledge; escalate appropriately; and document interactions clearly. The role requires excellent communication, expert typing accuracy, and end-to-end case ownership.

Generates and qualifies sales opportunities through inbound follow-up, outbound calls, email campaigns, networking, and research. Builds customer relationships, understands needs, presents tailored solutions, routes qualified leads, executes sales strategies, supports retention, and works toward revenue targets. Requires strong communication, negotiation, organization, market research, CRM, and Microsoft Office skills in a target-driven environment.

Manage end-to-end HR operations, including employee onboarding, documentation, attendance and compliance reporting, payroll inputs, reimbursements, asset records, background verification, insurance enrollment, exits, and grievance coordination. The role maintains accurate HR records, tracks process completion against SLAs, supports cross-functional coordination, and ensures sensitive employee data remains confidential and audit-ready.

Leads the engineering organization and oversees software delivery, system architecture, platform security, AI adoption, and engineering excellence. Scales high-traffic e-commerce platforms, integrates AI technologies into products and development workflows, ensures compliance, and partners with Product, Operations, founders, and senior leadership. The role also includes team development, mentoring, cross-functional collaboration, and ownership of the engineering and AI roadmaps.

Owns high-risk and high-value customer escalations across chat, email, and voice. Responsibilities include real-time de-escalation, coordinating with logistics, warehouse, and returns teams, managing concurrent chats, documenting resolutions, identifying root causes, and ensuring timely follow-up. The role requires strong communication, expert typing, composure under pressure, and experience with e-commerce or logistics-related order issues.

Leads end-to-end outbound and reverse logistics across an e-commerce fulfillment network. Manages courier and 3PL partners, delivery performance, freight costs, returns, reconciliation, logistics platforms, dashboards, and process improvements. Collaborates with warehouse, customer experience, finance, and operations teams while leading and developing the logistics team.

Leads Dentalkart’s brand function by defining positioning, personality, voice, and narrative; building social, content, community, influencer, and brand campaign programs; measuring awareness, salience, sentiment, search, share of voice, and brand lift; managing reputation; and enabling performance and merchandising teams with a stronger brand platform.

Manage outbound calling and chat support for NDR, delayed, and ageing e-commerce shipments. Coordinate with customers, courier partners, and internal teams to resolve delivery exceptions, reduce RTOs, document interactions, follow SOPs, and improve successful delivery rates. The role requires knowledge of shipment lifecycles, strong communication in English and Hindi, customer management, negotiation, problem-solving, and proficiency with tracking, CRM, and basic Excel systems.

Owns the category P&L and drives revenue, profitability, pricing, promotions, assortment, inventory health, and retail media monetization. Develops category growth strategies, analyzes customer and market trends, manages supplier-funded advertising, and partners cross-functionally with Marketing, Merchandising, Supply Chain, Operations, and Customer Experience. Requires strong commercial, analytical, financial, stakeholder-management, and leadership skills, along with substantial e-commerce, marketplace, or retail category-management experience.

Owns end-to-end paid acquisition across web and app platforms, managing Google and Meta campaigns, budgets, ROAS, CAC, attribution, testing, and channel expansion. The role optimizes campaigns, landing pages, creatives, audiences, and bidding strategies while identifying scalable acquisition opportunities through affiliate and partnership marketing. It also analyzes performance data, monitors tracking and attribution, and delivers actionable reports to leadership.

Leads enterprise IT infrastructure and information security across multiple locations. Oversees cybersecurity, cloud security, compliance, governance, IT asset management, service desk operations, infrastructure reliability, audit readiness, IT strategy, teams, and security initiatives. Requires substantial IT infrastructure and InfoSec leadership experience, hands-on compliance expertise, and knowledge of cloud platforms, network security, cybersecurity, and IT service management.

Own Dentalkart’s retention and lifecycle marketing function, driving repeat purchases, cohort retention, customer lifetime value, and LTV-to-CAC. Build and optimize onboarding, replenishment, reactivation, and win-back journeys across email, WhatsApp, RCS, SMS, and push. Segment B2B and consumer customers, recover funnel drop-offs, establish retention metrics, and partner with merchandising and category teams to increase revenue and customer value.