Teams at Vasa Denticity Limited

Handle multiple high-concurrency live chats while maintaining accuracy, tone, and response quality. Resolve order, delivery, refund, and product issues end to end, using logistics and last-mile knowledge. Support customers through chat, voice, and email; document interactions clearly; identify when escalation is needed; and maintain strong typing speed, English communication, CSAT, and resolution performance.

Leads enterprise IT infrastructure and information security across multiple locations. Oversees cybersecurity, cloud security, compliance, governance, IT asset management, service desk operations, infrastructure reliability, audit readiness, IT strategy, teams, and security initiatives. Requires substantial IT infrastructure and InfoSec leadership experience, hands-on compliance expertise, and knowledge of cloud platforms, network security, cybersecurity, and IT service management.

Own Dentalkart’s retention and lifecycle marketing function, driving repeat purchases, cohort retention, customer lifetime value, and LTV-to-CAC. Build and optimize onboarding, replenishment, reactivation, and win-back journeys across email, WhatsApp, RCS, SMS, and push. Segment B2B and consumer customers, recover funnel drop-offs, establish retention metrics, and partner with merchandising and category teams to increase revenue and customer value.