Jobs at TTEC Digital

Leads engineers and technical leads in delivering AI-powered customer experience and contact center products. Responsibilities include solution architecture, technical design reviews, implementation planning, customer deployments, cross-functional coordination, risk management, operational readiness, and evaluation of emerging AI and CCaaS technologies. The role develops architecture diagrams, oversees complex software implementations, and guides integrations across cloud, AI, and contact center platforms.

Design, deploy, and optimize multi-agent conversational AI workflows using GECX, CX Agent Studio, and custom Python or TypeScript Code Agents. Build backend tools, callbacks, integrations with databases, catalogs, CRMs, and CCaaS platforms, and create generative playbooks and routing logic. Use CLI-based development, linting, testing, simulation evaluations, and CI/CD workflows to ensure safe, reliable, low-latency voice and chat agents.

Design, deploy, and optimize multi-agent conversational AI workflows using GECX, CX Agent Studio, and custom Python or TypeScript code agents. Build agent architectures, callbacks, integrations with databases, CRMs, catalogs, and CCaaS systems, plus voice experiences. Create generative playbooks, CLI-based development workflows, automated evaluations, and CI/CD testing. Monitor conversation traces and performance using BigQuery or Google Cloud Logging while implementing safety controls and fallback behaviors.

Lead large-scale client projects focusing on Azure solutions, mentoring teams, and ensuring successful delivery through technical leadership and design solutions.

Leads TTEC Digital’s GCP data engineering practice, setting architecture and engineering standards while overseeing enterprise data platform delivery. Designs scalable ingestion, lakehouse, streaming, governance, security, GenAI, vector search, and RAG infrastructure using Google Cloud. Partners with executives and clients on solution delivery and presales, establishes CI/CD, Terraform, testing, monitoring, and FinOps practices, and manages, mentors, and scales agile data engineering teams.

Own the full sales cycle for net-new enterprise customers, selling Amazon Connect, AWS AI capabilities, and TTEC Digital’s consulting, implementation, and managed services. Generate pipeline through outbound prospecting, develop executive relationships, uncover transformation needs, build value-based business cases, coordinate solution teams, manage complex negotiations, and close six- and seven-figure customer experience, cloud, contact center, and AI transformation deals.

Drives new-logo enterprise sales for Gemini Enterprise and TTEC Digital solutions. Responsibilities include prospecting, account penetration, executive relationship building, solution selling, pipeline creation, territory strategy, competitive positioning, negotiation, forecasting, and closing complex six- and seven-figure deals. The role partners with solution architects, consultants, Google Cloud and Gemini specialists, and delivery teams to sell AI-powered customer engagement, cloud, data, CX, contact center, and digital transformation solutions.

Design, deploy, and optimize multi-agent conversational AI workflows using GECX and CX Agent Studio. Build programmatic Code Agents with Python or TypeScript, custom tools, callbacks, and CLI-based development workflows. Integrate agents with databases, catalogs, CRMs, CCaaS platforms, and voice systems using MCP or OpenAPI. Create structured playbooks, automate testing and evaluation, implement safety controls, and analyze conversation traces and performance metrics using BigQuery or Google Cloud Logging.

Lead design and implementation of agentic, multi-agent AI workflows for enterprise contact centers using Google Gemini Enterprise CX and ADK. Architect integrations with backend systems, build CI/CD pipelines, design LLM-driven conversational experiences, guide testing and prompt engineering, and oversee deployment on GCP (Cloud Run/GKE/Functions) while mitigating hallucinations and ensuring operational readiness.

Develop and enhance scalable Salesforce solutions across client implementations. Responsibilities include Apex and Lightning Web Components development, configuration, automation, integrations, testing, deployment, troubleshooting, documentation, and production support. The role collaborates with architects, consultants, QA, project managers, and stakeholders in an Agile environment while supporting multiple initiatives and pursuing required training and certifications.

The Presales Solution Architect will design complex AWS solutions, support customer relationships, and showcase innovations, while also educating clients on AWS benefits.

Leads Salesforce functional consulting workstreams from discovery through deployment. Facilitates client workshops, analyzes business processes, defines future-state solutions, writes requirements and user stories, configures Salesforce, and supports testing, training, data migration, integration, and release readiness. Partners with architects, developers, business analysts, and project managers; manages risks and dependencies; presents solutions to stakeholders; mentors junior team members; and contributes to Salesforce delivery standards and reusable assets.

Remote Solutions Architect delivering Microsoft D365 and Power Platform solutions. Engage clients to define pains, architect and implement medium-complexity solutions, lead Agile delivery, oversee integrations and data migrations, delegate tasks, mentor consultants, and ensure successful project delivery and client relationships.

Senior SDET responsible for automation-first quality engineering for AI-driven CX platform. Build and maintain fast, parallelized regression suites, load/stress tests, CI-integrated tests, API/contract tests, and synthetic traffic generation. Rapidly detect, isolate, and report issues; collaborate with devs to ensure weekly deploy quality for real-time, event-driven services.

Lead architecture, design, and delivery of ServiceNow solutions; manage and mentor India-based consultants; own technical delivery, quality reviews, integration work, pre-sales solutioning, and practice growth while ensuring stakeholder satisfaction.

Design, build, and maintain scalable GCP data pipelines, data lakes/warehouses, and real-time/batch processing. Improve data quality, implement CI/CD/DevOps for pipelines, collaborate with data scientists and stakeholders, and support implementation and migration efforts.

As an AWS MS Engineer, you'll troubleshoot AWS serverless services, maintain client systems, and customize web applications while communicating with clients.

Lead design and implementation of Google Contact Center AI voice and digital self-service solutions for large contact centers. Provide end-to-end technical leadership, integrate with backend systems via APIs, collaborate with conversation designers, perform testing, and mentor developers while guiding architecture decisions and client engagements.

As a Sales Executive, you'll engage with clients, promote Microsoft offerings, and build strong customer relationships to enhance their experience.

The Sales Executive is responsible for generating business revenue by acquiring new clients and expanding existing ones, primarily selling Microsoft solutions related to digital contact centers and cloud services.