Jobs at TTEC Digital

The Principal Client Advisory oversees technical operations for managed services, ensuring service delivery excellence, client satisfaction, and compliance with standards, while driving continuous improvements and managing incident responses.

The NICE CXone Engineer designs, tests, and delivers NICE CXone software, collaborating with teams to enhance software quality and performance.

Serve as the primary post-sales technical partner for clients using Amazon Connect and AWS contact center ecosystems. Drive adoption, oversee incidents and change requests, monitor platform health, coordinate cross-functional teams, and support renewals by keeping environments optimized and aligned with client roadmaps.

Serve as the primary post-sales technical lead for clients using Amazon Connect and AWS contact center solutions. Drive adoption, ensure platform stability, coordinate incidents and releases, monitor performance, and align environments to client roadmaps while partnering with engineering and cloud support.

The AWS Software Developer will build and deploy solutions in AWS, focusing on improving project delivery processes and providing technical support to clients. Responsibilities include coding, system design conversations, and learning new AWS tools and languages.

The Executive Director CCaaS will oversee complex contact center projects and lead teams, focusing on customer success and technology integration while engaging with both technical and non-technical stakeholders.

The Technical Operations Manager oversees managed technical operations for contact center clients, ensuring client satisfaction, managing service requests, and supporting operational relationships while adhering to regulations and enhancing communication.

The Senior Consultant will lead CX transformation efforts, enhance contact centre operations, design solutions, develop business cases, and foster stakeholder engagement.

The Senior Consultant will provide technical leadership and support for Dynamics 365 and Power Platform solutions, ensuring high-quality delivery and mentoring team members.

Design, implement, and maintain solutions using the Genesys Engage Platform; optimize performance, monitor systems, and troubleshoot issues. Participate in 24/7 support and collaborate with teams for seamless integration.

The Tier II/III UC Support Engineer provides advanced technical support for Unified Communications, addressing system outages, troubleshooting issues, and collaborating with teams and vendors for resolutions.

The Senior Consultant will design and customize Dynamics 365 and Power Platform applications, implement business logic, develop workflows, and ensure delivery of high-quality solutions while collaborating with project teams.

The Partner Development Director is responsible for executing partner strategies, collaborating with sales teams, ensuring successful partnerships, and optimizing revenue outcomes.

The Principal Architect in Technology Consulting leads the delivery of AWS solutions, engages in requirements analysis, and collaborates with teams to enhance project processes involving AWS services.

Design, implement, and maintain Genesys Engage solutions, optimize routing strategies, monitor performance, and support Genesys systems while providing 24/7 support.

As a Technical Consultant, you will design solutions using Dynamics 365 and Power Platform, mentor junior staff, and present to clients.

The Genesys Cloud Architect translates design requirements into application solutions while ensuring client satisfaction and project standards are met. Responsibilities include testing, deploying applications, maintaining existing systems, mentoring developers, and managing timelines and budgets.

As a Presentation Designer, you will create engaging presentations for marketing and internal communications, ensuring design quality and brand consistency in a fast-paced environment.

Senior sales leader responsible for generating new business and expanding existing accounts by selling Microsoft cloud and Dynamics 365-based digital contact center solutions. Builds executive relationships with clients and Microsoft, develops proposals (SOWs, ROMs, RFPs), collaborates with internal teams for solution delivery, and drives cross-sell/up-sell across the Microsoft Business Applications platform.

The NICE AI Senior Consultant develops, tests, and delivers the NICE CXone AI software platform, focusing on implementing AI solutions and improving software features.