Jobs at TTEC Digital

Creates polished, visually engaging presentations for marketing, internal communications, and client initiatives. Responsibilities include structuring content, designing slide layouts, developing graphics, charts, and diagrams, applying brand standards, ensuring accuracy and consistency, and adapting designs for varied purposes. Collaborates with global design teams while managing deadlines in a fast-paced B2B technology environment.

Lead large-scale client projects focusing on Azure solutions, mentoring teams, and ensuring successful delivery through technical leadership and design solutions.

The MSP Sr. Developer leads a team to maintain and improve AWS environments, manage incidents, execute change requests, and mentor junior developers while ensuring operational stability and client satisfaction.

Lead the architecture and hands-on delivery of end-to-end Azure data platforms, including ingestion, transformation, lakehouse modeling, analytics, APIs, and activation. Build batch and streaming pipelines with Microsoft Fabric, Azure Data Factory, Databricks, Python, PySpark, and SQL. Implement governance, security, CI/CD, MCP and agentic AI integrations, while troubleshooting production systems. Mentor engineers, advise client stakeholders, contribute to presales, and establish reusable engineering standards.

Lead the architecture and delivery of end-to-end Azure data platforms, including ingestion, transformation, modeling, analytics, activation, APIs, and agentic AI integrations. Build production-grade batch and streaming pipelines using Microsoft Fabric, Azure Databricks, PySpark, Python, and SQL. Establish governance, security, lineage, and performance standards; troubleshoot critical systems; mentor engineers; advise client stakeholders; contribute to presales and reusable engineering frameworks.

Own and optimize the marketing technology ecosystem, integrating platforms and managing campaign workflows, lead lifecycle processes, data governance, automation, tracking, dashboards, and attribution. Build nurtures, landing pages, audience targeting, sales alerts, and signal-based workflows across marketing and CRM systems. Analyze campaign performance, pipeline, and revenue contribution while collaborating with demand generation, sales, internal stakeholders, and agency partners.

Manage end-to-end Salesforce project delivery from initiation through closure, including schedules, budgets, scope, risks, resources, dependencies, governance, and quality. Lead Agile/Scrum ceremonies, stakeholder and client communications, distributed team coordination, escalations, status reporting, and continuous improvement. Support estimates, proposals, and new Salesforce opportunities while ensuring delivery commitments and acceptance criteria are met.

Lead Salesforce consulting engagements from requirements elicitation and solution architecture through implementation and delivery. Conduct gap analysis, design reviews, estimation, planning, integration, configuration, customization, migration, and administration oversight. Serve as a technical lead, support pre-sales, review post-development solutions, mentor junior team members, collaborate across functions, and manage multiple projects using Agile practices.

Leads Salesforce consulting engagements involving requirements gathering, architecture, solution design, configuration, development, integrations, migrations, Scrum Master activities, client engagement, mentoring, troubleshooting, delivery ownership, and pre-sales support.

Develops and maintains scalable data models, datasets, pipelines, and cloud-based data engineering solutions. The role improves data quality, performance, reliability, and efficiency while supporting implementation, migration, modernization, and analytics initiatives. Responsibilities include technical documentation, internal training, mentoring junior engineers, pre-sales support, effort estimation, and collaboration with project managers to deliver projects on schedule and within budget.

Designs and presents Microsoft Azure data analytics and infrastructure solutions in a presales environment. Partners with sales and prospective customers to gather requirements, create architectures, lead demonstrations and proof-of-concept sessions, and develop RFI/RFP responses. Advises on scalability, security, governance, disaster recovery, and cost optimization, while supporting project transitions to delivery teams. Conducts workshops and presentations, collaborates with engineering and product teams, and helps expand Microsoft field sales relationships.

Lead ServiceNow implementation and consulting projects from planning through closure. Manage schedules, budgets, resources, forecasts, risks, issues, dependencies, scope changes, governance, status reporting, testing, deployment, and client communications. Coordinate globally distributed cross-functional teams using Agile, Waterfall, and Hybrid methodologies while ensuring delivery quality, customer satisfaction, financial control, and successful handoff to support teams.

Lead client-facing architecture for Microsoft Data & AI solutions, translating business priorities into secure, governed, scalable architectures and modernization roadmaps. Design lakehouse, batch and streaming platforms using Fabric, Databricks, Azure, Power BI, and related governance tools. Architect AI-ready data platforms supporting generative AI, agentic AI, RAG, vector search, and enterprise data agents. Support presales, proposals, estimation, executive presentations, implementation guidance, and mentorship of architects and engineering teams.

Leads enterprise transformation programs and projects for NICE CXone and cloud telephony solutions. Manages client relationships, implementation delivery, project teams, schedules, resources, financial reporting, risks, change management, governance, and executive communications. Oversees teams of 3–50 people and projects with consulting services valued at $500,000–$10,000,000. The role requires consulting experience, multiple delivery methodologies, stakeholder management, and travel up to 30%.

Drives new-business growth for CCaaS and customer experience solutions across enterprise and upper mid-market accounts. Responsibilities include prospecting, pipeline generation, strategic account planning, executive engagement, complex sales-cycle leadership, RFP responses, solution positioning, forecasting, contract negotiation, and quota attainment. The role collaborates with architects, consultants, delivery teams, and technology partners to sell multi-vendor technology and professional services solutions.

Implements, develops, tests, and supports NICE CXone and CCaaS solutions for enterprise clients. Designs omnichannel and process-automation solutions, resolves defects, supports production, presents to executive stakeholders, develops solution pitches, and mentors software engineers. The role combines technical consulting, platform architecture, software development, client engagement, and project delivery using technologies including CXone Studio, C#, ASP.NET, JavaScript, Python, Java, and C++.

Design and deploy enterprise Amazon Connect contact center solutions across voice and digital channels. Build serverless AWS integrations, infrastructure-as-code deployments, contact flows, routing, IVR, WFM capabilities, reporting, and global rollout configurations. Partner with client and AWS teams on architecture, Agile delivery, technical workshops, documentation, and knowledge transfer. The role requires hands-on coding, cloud engineering, Amazon Connect implementation experience, and technical leadership across complex enterprise programs.

Owns day-to-day delivery of Salesforce implementation and consulting engagements, including schedules, budgets, resource plans, forecasts, scope, risks, issues, dependencies, status reporting, governance, change control, testing, UAT, deployment, and project closure. The role coordinates cross-functional global teams, manages client and internal stakeholders, facilitates Agile, Waterfall, or hybrid ceremonies, and ensures delivery aligns with Statements of Work, budgets, timelines, and quality standards.

Leads engineers and technical leads in delivering AI-powered CX and contact center products. Responsibilities include solution architecture, technical design reviews, implementation planning, customer deployments, cross-functional coordination, risk management, technology evaluation, and integration assessment across AI platforms and CCaaS solutions. The role also oversees delivery readiness and develops high-performing technical teams.

Lead Azure and .NET solution design, delivery, and consulting engagements. Advise clients on architecture and technical trade-offs, support proposals, gather requirements, estimate and delegate project work, manage risks, and ensure successful delivery. Mentor team members, collaborate with cross-functional and offshore teams, contribute to business development, and maintain consulting utilization. The role requires expertise in Azure architecture, software engineering, solution architecture, Agile delivery, identity management, scalability, reliability, and observability.