Jobs at TTEC Digital

The Principal Architect in Technology Consulting leads the delivery of AWS solutions, engages in requirements analysis, and collaborates with teams to enhance project processes involving AWS services.

The AI Developer will develop, test, and deliver NICE CXone AI solutions, focusing on chat bots and other AI systems, while also supporting production and development teams.

Remote inside sales role partnering with AWS to identify, engage, and qualify opportunities. Build target account lists, run multi-channel prospecting (email/phone/social), support campaigns/events, qualify leads for field sellers, track pipeline in CRM/AWS tools, and maintain alignment with AWS and internal teams.

The Genesys Cloud Architect translates design requirements into application solutions while ensuring client satisfaction and project standards are met. Responsibilities include testing, deploying applications, maintaining existing systems, mentoring developers, and managing timelines and budgets.

As a Presentation Designer, you will create engaging presentations for marketing and internal communications, ensuring design quality and brand consistency in a fast-paced environment.

Run and own platform infrastructure for a high-cadence, latency-sensitive AI CX platform: CI/CD, IaC, multi-cloud (GCP primary), observability, uptime, GitOps, Kubernetes/GKE, on-call SRE rotation, and deploy-safety engineering.

Build and own a real-time React frontend and Chrome extension (Manifest V3) for AI CX products. Implement slide-out UI, plugin/module-federation patterns, WebSocket-driven event streams, performance-optimized rendering, state reconciliation under streaming data, extension security controls, automated UI tests, and accessibility-first interactions.

Lead automation-first quality engineering for an AI-driven CX platform. Build and maintain CI-integrated automated test suites (Go/Python) for event-driven, low-latency services. Implement fast, parallelized regression gating weekly deploys, load/stress/soak tests, API/contract tests, and synthetic traffic/audio simulation. Rapidly detect/report issues, isolate root causes, manage flakes, and support dev teams to meet committed timelines.

Lead pre-sales and deployment architecture for an AI-first contact center platform: scope integrations (CCaaS/CRM/SIP), design tenant configurations, run live demos/POCs, own go-live timelines, and feed customer requirements back to Product and Engineering.

Design, build, and operate high-throughput, low-latency backend services and AI/ML pipelines on an event-driven platform. Own Go services, WebSocket backends, RAG/embedding/model-serving components, and connectors to CCaaS/CRM/telephony. Work in 1-week sprints, deliver production-grade integrations or AI features, and meet strict latency and delivery commitments.

Build and maintain design systems and UX engineering for AI-driven CX products. Rapidly prototype, ship features, integrate AI components (LLMs, RAG, knowledge graphs, agents), and work on distributed, event-driven, low-latency systems. Collaborate in a fast-moving, startup-like team to deliver enterprise deployments.

Develop, test, and deliver conversational chatbot solutions using Cognigy and NICE Proactive AI Agent. Implement and enhance features, write and review JavaScript code, unit test, resolve defects, support production, perform system analysis, and present client-facing demos. Mentor team members and ensure timely delivery.

Design, develop, test, and deliver conversational chatbot solutions using Cognigy and NICE Proactive AI Agent. Implement NLP/LLM-based features, write and review JavaScript/Python/Java code, perform unit testing and QA defect resolution, support production environments, collaborate with project teams, and present demos and solution pitches to clients.

The NICE AI Senior Consultant develops, tests, and delivers the NICE CXone AI software platform, focusing on implementing AI solutions and improving software features.

Maintain and operate AWS-based production systems for clients: troubleshoot, build, test, and deploy changes. Design CloudFormation/Serverless templates, collaborate with internal teams and clients, follow agile practices, and continuously learn and share best practices in Node.js/TypeScript and AWS.

Implement, develop, test, and deliver NICE CXone-based contact center solutions. Design and code integrations and features, perform unit testing and code reviews, resolve QA defects, support production, mentor engineers, and present solutions to executive stakeholders. Work within Agile or Waterfall project teams to deliver CCaaS and process automation solutions.

The AWS Developer at TTEC Digital designs, builds, and deploys AWS-based solutions, participating in requirements analysis, maintaining apps, and collaborating in Agile teams.

Lead ANZ sales for Microsoft Business Applications, generating new revenue and expanding accounts by building Microsoft partner relationships, creating account strategies, developing SOWs/RFPs, and collaborating with delivery teams to ensure successful implementations and high client satisfaction.

Design and tune conversational AI (IVAs) to deliver human-like customer experiences. Advise clients on CX automation, author dialogs and journey storyboards, train and optimize bots, analyze performance, and collaborate with cross-functional teams to meet project goals and drive follow-on services.

The NICE Technical Architect leads design and delivery of NICE CXone solutions, mentoring consultants, overseeing project execution, and engaging in pre-sales activities.