Jobs at TTEC Digital

The Senior Consultant will provide technical leadership and support for Dynamics 365 and Power Platform solutions, ensuring high-quality delivery and mentoring team members.

Design, implement, and maintain solutions using the Genesys Engage Platform; optimize performance, monitor systems, and troubleshoot issues. Participate in 24/7 support and collaborate with teams for seamless integration.

The Technical Operations Manager oversees managed technical operations for contact center clients, ensuring client satisfaction, managing service requests, and supporting operational relationships while adhering to regulations and enhancing communication.

The Tier II/III UC Support Engineer provides advanced technical support for Unified Communications, addressing system outages, troubleshooting issues, and collaborating with teams and vendors for resolutions.

The Senior Consultant will design and customize Dynamics 365 and Power Platform applications, implement business logic, develop workflows, and ensure delivery of high-quality solutions while collaborating with project teams.

The Partner Development Director is responsible for executing partner strategies, collaborating with sales teams, ensuring successful partnerships, and optimizing revenue outcomes.

The Principal Architect in Technology Consulting leads the delivery of AWS solutions, engages in requirements analysis, and collaborates with teams to enhance project processes involving AWS services.

Design, implement, and maintain Genesys Engage solutions, optimize routing strategies, monitor performance, and support Genesys systems while providing 24/7 support.

The Senior Consultant will lead CX transformation efforts, enhance contact centre operations, design solutions, develop business cases, and foster stakeholder engagement.

The AI Developer will develop, test, and deliver NICE CXone AI solutions, focusing on chat bots and other AI systems, while also supporting production and development teams.

Remote inside sales role partnering with AWS to identify, engage, and qualify opportunities. Build target account lists, run multi-channel prospecting (email/phone/social), support campaigns/events, qualify leads for field sellers, track pipeline in CRM/AWS tools, and maintain alignment with AWS and internal teams.

The Genesys Cloud Architect translates design requirements into application solutions while ensuring client satisfaction and project standards are met. Responsibilities include testing, deploying applications, maintaining existing systems, mentoring developers, and managing timelines and budgets.

As a Presentation Designer, you will create engaging presentations for marketing and internal communications, ensuring design quality and brand consistency in a fast-paced environment.

The AWS Developer at TTEC Digital designs, builds, and deploys AWS-based solutions, participating in requirements analysis, maintaining apps, and collaborating in Agile teams.

Senior escalation engineer responsible for troubleshooting, supporting and designing enterprise Cisco IP telephony and contact center solutions (UCCE/UCCX/CVP/ICM), voice gateways/SBCs, SIP deployments, LAN/WAN voice infrastructure, and mentoring junior staff while providing client-facing problem resolution.

Lead ANZ sales for Microsoft Business Applications, generating new revenue and expanding accounts by building Microsoft partner relationships, creating account strategies, developing SOWs/RFPs, and collaborating with delivery teams to ensure successful implementations and high client satisfaction.

The Principal Technical Project Manager will manage client relationships, oversee program delivery, track project progress, and ensure customer satisfaction while leading teams and managing risks.

Design and tune conversational AI (IVAs) to deliver human-like customer experiences. Advise clients on CX automation, author dialogs and journey storyboards, train and optimize bots, analyze performance, and collaborate with cross-functional teams to meet project goals and drive follow-on services.

The NICE Technical Architect leads design and delivery of NICE CXone solutions, mentoring consultants, overseeing project execution, and engaging in pre-sales activities.

Provide technical support for Genesys Cloud, diagnose customer issues, maintain documentation, and ensure high customer satisfaction while collaborating with teams and vendors.