The Role
The role involves leading consultancy projects and designing Azure solutions for clients, emphasizing effective communication and technical leadership.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As an Azure Principal Software Engineer, you will be focused on client engagement, project leadership, and technical solution design of Azure solutions for our valued clients.
What You'll Be Doing
- Actively collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making
- Work as a trusted advisor in an atmosphere of partnership with clients at the sponsor level
- Consultatively leads technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implications
- Lead large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients
- Decompose large-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks
- Demonstrate a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams
- Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others’ proposed solutions, and delegates ownership to others where appropriate
- Proactively and professionally raises and articulates risks with the PM, project delivery team, and internal leadership
- Productively collaborates with the project team and internal leadership on potential solutions and mitigation approaches, and participates in the related client communication at the sponsor level
What You'll Bring to the Role
- 5+ years of experience with Agile delivery and adaptable to methodologies within the client environment
- 5+ years’ experience leading consulting projects for large clients with eight or more of the following (or comparable) types of projects, and is considered a go-to source of knowledge for others: Azure Compute (PaaS & Containers), Data Stores: Fit-for-purpose selection, Messaging & Events, API Design & Management, Integration & APIs, AI & Search, SDLC, DevOps/Platform Engineering, Performance & Scalability/Reliability & Release, Identity & Access (Application-centric), Monitoring & Observability, Fluency in Windows and/or Linux Operating Systems
- 5+ years’ experience leading consulting projects for large clients with six or more of the following (or comparable) tools and technologies, and is considered a go-to source of knowledge for others: Design patterns and architectural concepts, .NET Core/C#, Front-end Dev: Angular/React/Blazor, Mobile: Flutter/React Native, ORM - Entity Framework/Dapper, data storage, CI/CD & IaC, Visual Studio, Source Control, automating testing, Scrum/Kanban and Agile
- 3+ Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications, AZ204, AZ400, and AZ102 highly recommended
- Ability to architect and set standards for highly complex solutions using a variety of technologies, platforms, and integrations
- A proven, repeatable track record of successful large-scale project delivery
- Desire to constantly learn and adapt to changing technology
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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
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Skills Required
- 5+ years of experience with Agile delivery
- Experience leading consulting projects for large clients
- Experience with Azure Compute, Data Stores, API Design, and more
- Knowledge of .NET Core, Angular, React, and DevOps tools
- Microsoft Azure Application Development & DevOps certifications
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
