The Role
The Project Operations Analyst supports project delivery teams by managing project setups, closings, resource assignments, and compliance, while ensuring effective communication across departments.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Project Operations Analyst to join our Project Operations team within the Digital PMO. This is a telecommuting, work from home opportunity.
The Project Operations Analyst is an integral member of the Project Management Office – Project Operations team responsible for supporting our Digital project delivery teams and interacting with other departments and special projects on its behalf.
A successful Project Operations Analyst must be able to work on several concurrent tasks and initiatives at any given time, must be proactive and successfully work with only moderate supervisory direction. The Project Operations Analyst must be able to work effectively with PMO Management, Project Managers, Accounting Staff, Sales Operations, and Project Systems Owners.
Travel is not expected for this position. After-hours work may be expected periodically for this position.
What you'll be doing:
- Perform project setup and review tasks required to setup projects in the Enterprise Professional Services Automation (PSA) tool, ensuring projects are setup correctly, timely and accurately against the related Contract for revenue recognition, billing and resourcing.
- Perform project close out tasks in the Enterprise PSA tool to ensure projects have been fully and accurately closed prior to handing off to Accounting to complete the contract financially.
- Interact regularly with project and delivery resource managers coordinating project information and communications as directed.
- Perform resource assignment tasks in the Enterprise PSA tool to ensure projects have been fully staffed by working with Delivery and PMO Resource Management.
- Participate in meetings which identify project scheduling gaps and other administrative updates.
- Coordinate project administration with the Finance/Accounting team and systems.
- Understand the “hows and whys” of Avtex procedures in order to make decisions regarding exceptions or modifications to standard practice.
- Generate various reports for project management decisions on a regular basis, including gathering necessary information and formatting in a way which demonstrates project health.
- Verify department compliance to project process and required system updates. Assist with reporting, communication, and management of compliance.
- Perform PSA System Administration duties as assigned, including but not limited to User Setup, User Security, System Setup & Maintenance.
- Serve as company resource and administrative support for the time & expense reporting system within the PSA tool.
- Update documentation describing current PSA processes and procedures for this position as they change.
- Take on administration of systems managed and used by the PMO team and be a key participate in systems-related meetings as a PMO stakeholder representative, as assigned.
Secondary Duties: PSA System Administration
What you'll bring to the role:
- 1 – 2 years of related experience
- College degree or equivalent work experience·
- Good written and verbal communication skills
- Knowledge of the Microsoft Suite of products, especially Excel.
- Quick to learn department process and procedures and the systems required to execute them, including PSA System, Client Collaboration, Project Management Office Resource Center, CRM System, etc.
- Ability to exercise judgement within assigned procedures and practices to take and establish appropriate action.
- Ability to build strong internal / external working relationships
- Demonstrate understanding of assigned processes, data and impact of those to the organization.
- Ability to identify information needed to drive decision-making
- Attention to detail and thoroughness
- Ability to adapt quickly to changing technology
- Self-directed, consistent, and reliable
- Team player, strong collaborator
- Good time management skills
- Good organizational and planning skills
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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Top Skills
Crm System
Microsoft Suite
Psa Tool
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
