The Role
The Proposal Manager at TTEC Digital will develop winning proposals by collaborating with sales teams, analyzing RFx requirements, creating tailored content, leading proposal reviews, and ensuring QA for large complex deals.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking an experienced Proposal Manager who is familiar with APMP’s Book of Knowledge or similar approaches (e.g., Shipley) to develop and execute winning proposals that help our clients achieve their goals.
Working with our Sales Team, TTEC Digital Proposal Managers create and develop proposals in support of our sales teams in response to commercial and public sector RFx/tenders. Responsibilities include analyzing requests for proposals (RFxs), collaborating with sellers on bid strategy and win themes and leading storyboarding sessions of the overall response; creating content in collaboration with subject matter experts; and writing, editing, and tailoring proposals for large complex deals. This role also develops the proposal plan and templates and leads proposal reviews for bid strategy, responsiveness to RFx, thoroughness, accuracy, quality, and effective design and layout.
The Proposal Manager will use pre-existing materials as well as manage and moderate new content from within Responsive as well as other corporate sales and delivery assets. This role is expected to work with SMEs within TTEC Digital and, as the pursuit warrants, our sister organization – TTEC Engage, to ensure the content is “on brand” and the entire proposal is client-centric, responsive, and compliant with RFx requirements. The Proposal Manager must understand the client/prospect’s challenges and goals (as outlined in the RFx and the seller’s opportunity plan) and ensure the team addresses those items in the response. Additionally, they are responsible for QA and ensuring the proposal storyline / all sections of the proposal are consistent, that our differentiators are made clear, and that we are persuasive in explaining why the client should select TTEC Digital for their partner.
What You'll Be Doing:
- Analyze RFx requirements and advise the RFx team on how to submit high-quality proposal documents by the deadline. This includes evaluating and scoring intake surveys to make recommendations on a go/no-go decision.
- Lead a virtual pursuit team to complete the response on time, including developing a detailed proposal plan with a schedule and requirements matrix. Identify risks to a compelling, compliant proposal and take corrective action / escalate when necessary.
- Guide sellers in crafting win themes and storyboarding the overall response submission.
- Create proposal content and edit the content others submit to ensure win themes and proof points are used in compliance with the win strategy, client articulated format/instructions, and client objectives.
- Provide quality assurance of other proposal management team members’ proposals to check for consistency in the branding of our company and our services, including collaborating with internal SMEs on content that presents us as “one TTEC,” regardless of the technical platform(s) being proposed.
- Manage existing and moderate new content in the Responsive content library in collaboration with various SMEs and departments (Finance, Legal, Human Capital).
- Use internal AI tools to improve efficiency in developing proposals.
- Support data tracking on RFx win and down selection rates in Dynamics 365 CRM.
- Collaborate with colleagues at TTEC Engage, platform manufacturers, and RFx primes (when TTEC Digital is the sub) to ensure clear communication on roles and responsibilities and internal milestones and deadlines.
What You Will Bring
- 5+ years of experience in proposal development with 3-5 years of experience leading the proposal response process, which includes proven analytical and problem-solving skills.
- Strong background developing win strategies, proposal plans, and other key deliverables for a successful proposal.
- APMP certification is a plus, or experience with APMP, Shipley, and/or similar methodologies.
- Understanding of basic graphic principles for formatting a proposal.
- Experience using Responsive (formerly RFPIO) RFx Solutions platform or other related cloud-based RFP Platforms is desired.
- Experience working on and leading remote teams.
- Proven strong writing, editing, and proofing skills.
- Experience with contact center technology, professional services, or cloud hyperscalers/platform leaders is preferred.
- Strong working knowledge of Microsoft Office 365 platforms, with an emphasis on the ability to work with MS Teams, MS D365, and MS SharePoint.
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Top Skills
Microsoft Office 365
Ms D365
Ms Sharepoint
Ms Teams
Responsive (Rfpio)
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
