The Role
As a Presales Solution Architect at TTEC Digital, you'll design and implement AI-driven conversational solutions for contact centers, focusing on enhancing customer experience through innovative technologies.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX).
We are seeking a Google Presales Solution Architect to join our team as a specialized cloud-native expert. This role represents a strategic expansion of our capabilities, designed to perfectly complement our existing Contact Center experts. This is a remote role, based in the US.
We are looking for a "True Google" technologist—someone deeply versed in the Google Cloud Platform (GCP) ecosystem—to act as an overlay and partner to our broader architecture team. In this role, you will have the unique opportunity to exchange expertise: you will help our current architects deepen their understanding of Google infrastructure (Compute, Security, Networking), while capitalizing on their mentorship to expand your own skills in Cloud Contact Center and Customer Experience (CX) strategy.
You will report directly to the Director of Solution Architecture and play a pivotal role in evolving our technical strategy, managed services offerings, and demo environments.
What you'll be doing:
Google Cloud Architecture & Team Enablement
- Act as the primary technical overlay for the solution architecture team, bringing deep GCP expertise to complex pursuits.
- Cross-Pollinate Expertise: Champion a culture of knowledge sharing by helping CCaaS-focused architects understand the broader Google ecosystem, while learning best practices in CX innovation from them.
- Architect and deploy custom applications and AI agents using Google Cloud native services, including Cloud Run, Cloud Armor, and Compute Engine.
- Serve as the Subject Matter Expert (SME) for quoting and pricing Google Cloud consumption, ensuring accuracy in complex cost modeling for clients.
Strategic Offer Development & Innovation
- Collaborate with the Director of Solution Architecture to design and structure Managed Services offerings, helping us sell ongoing support layers alongside professional services.
- Drive the integration of advanced capabilities, such as generative AI and predictive analytics, into TTEC Digital’s solution portfolio.
- Evolve and maintain a set of demo and POC environments to support rapid, robust, and bespoke demonstrations for clients, including enabling teams on how to deliver them.
Client Engagement
- Collaborate with senior-level client executives to uncover business and technical needs, translating them into tailored, outcome-driven solutions.
- Carry a Solution Architect workload that balances deep cloud infrastructure work with Contact Center solutioning, growing your proficiency in the Customer Engagement Suite over time.
Technical & Strategic Skills
- Google Cloud Native Expertise: Proficiency in deploying custom apps and AI agents using Cloud Run, Cloud Armor, and Compute Engine is essential.
- Financial Acumen: Deep understanding of Google Cloud pricing calculators, consumption models, and how to quote complex cloud architectures effectively.
- Managed Services Strategy: Experience building or scoping Managed Services offers, with an understanding of how to structure support agreements that drive recurring value.
Professional Skills
- Experience acting as an overlay or technical specialist within a pre-sales or sales engineering team.
- A "Cloud-First" background with a strong desire to learn the Google Customer Engagement Suite and broader Contact Center technologies.
- Proven ability to work remotely and collaborate effectively with cross-functional teams.
- Bachelor's Degree or equivalent experience.
What you can expect
- Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
- Medical, dental, vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
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This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Top Skills
Ccaas
Cti
Generative Ai
Google Cloud Platform
Ivr
Natural Language Processing
Speech Systems
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
