The Role
The AWS Software Developer is responsible for maintaining production systems, identifying issues, building and deploying enhancements, and collaborating with the team and clients on technical solutions.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks an AWS Software Developer to join our AWS Practice's Managed Services team. This is a 100% remote opportunity. To be considered for this role, you must be a U.S. citizen and willing and able to undergo a Public Trust background check.
As a technical member of the Managed Services team, our AWS Software Developers, working remotely in the US, maintain our AWS Practice’s designed solution for our clients. Maintaining the production systems will involve identifying and addressing issues the client is experiencing, building, testing, and deploying those changes to the client's system. Within the Managed Service team, AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods for designing and building systems, and providing feedback to clients on issues they are experiencing.
What You Will Be Doing:
- Morning meetings with the internal team
- Weekly meetings with clients and TTEC Digital client account managers
- Requirements analysis and design conversations when you have a new enhancement to build.
- Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc.
- Learning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities
- Working with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address client issues
- Learning new ways of doing things and sharing new learnings with internal team members
- You need to be ready to learn quickly!
What You Will Bring:
- U.S. citizenship and willingness to undergo a Public Trust background check
- Advanced knowledge of AWS services and cloud architecture
- 5+ years’ development experience with 3+ years of development experience with a focus on TypeScript/Node.js, working with AWS services
- Advanced understanding of the way the web works
- Functional knowledge of agile methodologies such as Scrum
- The ideal candidate seeks to understand before prescribing a solution.
- A love for technology and the latest and greatest in development best practices, especially the latest services from AWS
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
Top Skills
AWS
CloudFormation
JavaScript
Node.js
Python
Typescript
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
