Jobs at Tru Inc.

Lead UX strategy and design from discovery through delivery, including customer journeys, information architecture, user flows, wireframes, prototypes, and high-fidelity designs. Facilitate client workshops, present recommendations, collaborate with technical and development teams, guide global designers, support design systems and accessibility, and ensure effective development handoffs. Design AI-enabled experiences and communicate AI capabilities, limitations, and responsible-use considerations to clients.

Senior Project Manager responsible for planning, coordinating, and delivering digital technology projects, including website, UX/UI, and e-commerce initiatives. Owns timelines, budgets, scope, risks, dependencies, resources, status reporting, client communication, and project documentation. Coordinates cross-functional development, QA, design, and DevOps teams while supporting UAT, deployment, launch, and post-launch activities. The role is hybrid in the Greater Toronto Area and requires occasional client or conference travel.

Manage and optimize the company’s Seller Side Platform, ad inventory, and programmatic campaigns across PMP deals, open auctions, and direct deals. Analyze performance metrics, improve yield and fill rates, generate reports, troubleshoot ad delivery issues, research industry trends, and collaborate with sales, marketing, and technical teams to drive publisher revenue growth.

Own the full B2B SaaS sales cycle for MaxelTracker, including prospecting, discovery, demos, pilots, negotiations, and closing. Manage an annual new-ARR quota across mid-market and enterprise segments, self-source approximately 60% of pipeline, convert pilots into annual contracts, handle privacy and compliance objections, maintain CRM accuracy, forecast weekly, and provide customer feedback to the product team.

Perform manual functional, regression, integration, UAT, API, database, and basic automation testing for web and mobile applications. Track defects in JIRA or Azure DevOps, support performance and security testing, collaborate with Agile development teams, and mentor junior QA members.

Owns 4–6 enterprise client relationships and a $1M–$3M portfolio. Leads technical discovery, requirements gathering, solution alignment, roadmap planning, risk management, and cross-functional delivery coordination. Advises clients on digital platforms, commerce, cloud, integrations, analytics, and software delivery. Partners with business development on proposals and expansion opportunities while maintaining account and pipeline data in HubSpot.

Own and support enterprise client accounts valued at approximately $1M–$3M. Manage client relationships, budgets, contracts, invoicing, account health, delivery alignment, quarterly business reviews, strategic roadmaps, and growth opportunities. Partner with engineering, marketing, strategy, and delivery teams to translate client priorities into digital initiatives across CRM, commerce, analytics, marketing automation, and digital experience platforms. Maintain CRM and pipeline accuracy while managing risks, proposals, statements of work, and stakeholder expectations.

Designs, provisions, secures, and optimizes multi-cloud infrastructure across Azure, AWS, and GCP. Builds CI/CD pipelines and infrastructure-as-code, manages cloud compute, storage, networking, and databases, and implements monitoring, observability, load balancing, caching, and CDN solutions. Troubleshoots infrastructure issues, supports architecture proposals and cost estimates, ensures compliance, and mentors junior engineers.

Owns a $3M–$5M portfolio of 6–8 enterprise clients, serving as an executive advisor and leading digital growth strategies across CRM, marketing automation, commerce, analytics, and digital platforms. Responsibilities include client lifecycle management, business reviews, technology roadmaps, budgets, contracts, escalations, cross-functional delivery, proposals, account expansion, and HubSpot pipeline management.

Designs and implements scalable Salesforce solutions across Service Cloud, CPQ, Marketing Cloud, and Sales Cloud. Responsibilities include architecture design, platform customization, enterprise integrations, stakeholder workshops, technical leadership, code reviews, mentoring, testing, UAT coordination, documentation, and continuous Salesforce platform improvement.

Develop and execute QA strategies for Salesforce Marketing Cloud solutions, including campaign configurations, customer journeys, segmentation, personalization, email rendering, data integrations, APIs, and automation workflows. Perform functional, integration, regression, system integration, end-to-end, and UAT testing; manage defects and traceability; support release validation and production investigations; and maintain QA documentation while improving regression coverage and automation opportunities.

Lead technical design of client platforms across cloud, data, application, and AI layers. Design cloud-native architectures, data stores, LLM integrations and agent workflows, set engineering standards, review delivery work, optimize performance and costs, and maintain architecture documentation.

Lead and mentor a development team to design, build, and deliver scalable MERN-stack software solutions; oversee SDLC, ensure code quality and testing, align technical strategy with business goals, collaborate cross-functionally, and drive continuous improvement and documentation.

Outbound-focused Business Development Manager responsible for prospecting, high-volume outreach (calls, email, LinkedIn), booking qualified meetings, managing early funnel in HubSpot, researching accounts, and reporting outreach performance to support pipeline growth across priority verticals.