The Role
Owns a $3M–$5M portfolio of 6–8 enterprise clients, serving as an executive advisor and leading digital growth strategies across CRM, marketing automation, commerce, analytics, and digital platforms. Responsibilities include client lifecycle management, business reviews, technology roadmaps, budgets, contracts, escalations, cross-functional delivery, proposals, account expansion, and HubSpot pipeline management.
Summary Generated by Built In
Job Title:- Account Director
Work Type:- Full-Time
Work Mode:- Hybrid
Tru Inc. is hiring an Account Director for an immediate permanent opportunity. Candidates with strong potential but less direct senior-level experience may be considered at the Account Manager level, with scope and compensation aligned accordingly.
Position Overview:-
The Account Director owns the full client lifecycle for a $3M to $5M account portfolio, serving as an executive advisor to clients and a strategic partner to internal teams. This role leads digital growth strategies across CRM, marketing automation, commerce, analytics, and related enterprise platforms.
Location:-
This is a hybrid role with some work-from-home flexibility. Preference will be given to candidates in the Greater Toronto Area, as the role follows a three-day-per-week in-office schedule to support collaboration, workshops, and client engagement. Travel to client and partner offices is required.
Core Responsibilities:-
- Portfolio Management: Own and grow 6-8 high-value client relationships, maintaining a $3M to $5M portfolio benchmark while managing budgets, contracts, invoicing, performance, satisfaction, and escalations.
- Executive Advisory & Alignment: Build trusted relationships with C-suite and executive stakeholders by translating business priorities into actionable digital transformation plans.
- Strategic Lifecycle Planning: Lead Quarterly Business Reviews and develop multi-year marketing and technology roadmaps aligned to measurable client outcomes.
- Cross-Functional Delivery: Partner with engineering, marketing, and delivery teams to define scope, milestones, budgets, and timelines.
- Commercial Growth: Collaborate with Business Development and Client Services leadership to shape proposals, expand accounts, and prioritize profitable growth opportunities.
- Operational Discipline: Maintain CRM accuracy and pipeline health in HubSpot to support transparent reporting, resource forecasting, and account risk management.
Technical Platform Ecosystem:-
The Account Director should bring strong conceptual and architectural awareness of enterprise technology platforms to guide client roadmaps across these areas:
- Enterprise CRM & Automation: Use Salesforce and related platforms to improve lead generation, audience data management, engagement tracking, and pipeline efficiency.
- Digital Experience & Content: Advise on Adobe Experience Cloud and CMS initiatives that create consistent customer experiences across web, mobile, and digital channels.
- Composable Commerce: Guide API-first and headless commerce strategies, including CommerceTools, to support flexible and scalable digital storefronts.
- Data Analytics & Insights: Use analytics platforms, including Google Analytics, to track performance, build reporting models, and recommend data-backed optimizations.
What You’ll Bring:-
- Professional Experience: 5 to 8 years of progressive experience in strategic account management, technology consulting, digital marketing, or enterprise agency environments.
- Technical Fluency: Experience managing enterprise-scale web applications, cloud solutions, systems integrations, or digital platforms.
- Executive Communication: Strong business analysis, storytelling, negotiation, and stakeholder-management skills for senior and C-suite audiences.
- Client Advocacy: Ability to navigate matrixed client organizations and turn ambiguous requirements into structured delivery plans.
- Solution Orientation: A results-driven mindset focused on delivering value, strengthening client relationships, and exceeding expectations.
- Education: Bachelor’s degree preferred in Marketing, Information Technology, Business Administration, or a related field.
Salary Range:- $100,000- $120,000
Working at Tru:-
At Tru, we put people first. We offer competitive salaries, a 100% employer-paid benefits package, and a hybrid work arrangement. Our culture is grounded in courage, entrepreneurship, diversity, and a passion for people, supported by regular team events and live gatherings that build connection beyond day-to-day work.
Our values are:-
- You Talk, We Listen
- Integrity at Our Core
- Quality as Standard
- Delivered On Time
Join Tru and help clients make measurable progress across the digital platforms that power their growth.
Skills Required
- 5 to 8 years of progressive experience in strategic account management, technology consulting, digital marketing, or enterprise agency environments
- Experience managing enterprise-scale web applications, cloud solutions, systems integrations, or digital platforms
- Strong business analysis, storytelling, negotiation, and stakeholder-management skills for senior and C-suite audiences
- Ability to navigate matrixed client organizations and turn ambiguous requirements into structured delivery plans
- Results-driven mindset focused on delivering value, strengthening client relationships, and exceeding expectations
- Bachelor's degree in Marketing, Information Technology, Business Administration, or a related field
- Availability for a hybrid three-day-per-week in-office schedule, with preference for candidates in the Greater Toronto Area
- Ability to travel to client and partner offices
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The Company
What We Do
Tru Inc. is a premier Enterprise Digital Orchestration firm and global digital transformation agency specializing in bridging legacy architectures with future-ready AI. They provide strategic problem-solving for global enterprises through expertise in headless architecture, agentic workflows, and experience design, helping complex brands transform fragmented digital touchpoints into unified, high-performance ecosystems that foster substantial and enduring results across the globe.
