Jobs at The Jamaica National Group Limited

Leads transportation and logistics operations, supervising drivers and custodians, coordinating chauffeur, airport transfer, shuttle, and roadside assistance services. Manages vehicle scheduling, fleet maintenance, repairs, documentation, renewals, safety compliance, risk assessments, customer communications, attendance, storeroom operations, and security monitoring. Provides team coaching, training, and performance management while supporting efficient, compliant, customer-focused service delivery.

Monitors real-time contact centre performance, adjusts staffing to match demand, analyzes forecast variances, prepares actionable reports, coordinates responses to disruptions, and partners with operational leaders to improve service, productivity, and customer experience targets.

Leads JN Bank’s enterprise-wide risk management framework, overseeing credit, market, operational, and regulatory risks. Advises the Managing Director, Board, and executive committees; establishes risk appetite, controls, policies, monitoring, reporting, stress testing, and crisis plans. Ensures regulatory compliance, coordinates audit remediation, evaluates products and borrowers, monitors the loan portfolio, manages regulatory relationships, and develops risk-management training and culture.

Drive revenue growth across government and corporate accounts through consultative ICT solution sales. Identify opportunities, manage enterprise sales cycles, develop account plans, negotiate contracts, and maintain client relationships. Collaborate with technical teams on tailored proposals, manage CRM records, forecast sales, and pursue cross-sell and upsell opportunities. The role requires meeting targets, occasional local and international travel, reliable transportation, and flexibility to work outside normal hours when needed.

Drive new B2B business acquisition by identifying prospects, developing sales strategies, building pipelines, presenting tailored solutions, managing consultative sales cycles, negotiating contracts, and closing high-value deals. The role also involves market analysis, forecasting, performance reporting, cross-functional collaboration, and ensuring smooth handoff of new accounts for implementation.

Supports branch sales and relationship-management strategies by acquiring and referring leads, profiling existing customers, selling financial products, resolving service issues, and supporting account opening. Prepares and reviews mortgage and personal credit applications using lending criteria and risk parameters, while adhering to regulatory policies and procedures. The role also helps achieve branch sales, service, and revenue targets.

Manages and grows a business banking client portfolio by acquiring new clients, expanding loan and deposit relationships, marketing banking products, and delivering client service. Performs credit analysis, loan structuring, site evaluations, documentation reviews, and loan monitoring. Ensures KYC, regulatory, and credit-policy compliance; manages delinquency and portfolio risk; prepares performance reports; and collaborates with underwriting and risk teams. Represents the bank at business events and advises clients on lending products and procedures.

Owns the payroll software product lifecycle by gathering and validating requirements, translating roadmap features into user stories, prioritizing the sprint backlog, guiding functional design, and coordinating agile delivery. Provides customer application support, manages stakeholders, timelines, scope, implementation plans, and go-to-market activities. Applies payroll expertise to ensure compliance and customer value while resolving product issues and supporting launches.

Leads day-to-day contact center operations and drives transformation into an AI-enabled, data-driven customer experience organization. Responsibilities include CX roadmap ownership, AI and automation implementation, workforce optimization, KPI and performance management, client relationships, coaching team leaders, business continuity, and operational improvement. The role targets measurable gains in CSAT, NPS, SLA, FCR, AHT, workforce efficiency, productivity, and cost effectiveness.