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Artificial Intelligence • Digital Media • eCommerce • Marketing Tech • Software • Automation
Manage strategic enterprise customer relationships for mParticle’s CDP, serving as a trusted advisor to global Fortune 50–500 brands. Develop success plans, drive platform adoption, expansion, retention, and measurable business outcomes. Lead executive stakeholder engagement and QBRs, monitor customer health, and collaborate with Solutions, Sales, and Product teams. Provide platform guidance, influence product direction through customer feedback, and use AI and automation to improve account intelligence, planning, and customer outcomes.
Artificial Intelligence • Digital Media • eCommerce • Marketing Tech • Software • Automation
Manage strategic ecommerce accounts, driving growth, product adoption, partner health, and expansion across multiple products. Coordinate product, commercial, operational, and technical stakeholders to execute account plans, mutual action plans, joint business plans, and QBRs. Build executive relationships, navigate high-stakes client conversations, use data and AI-enabled tools to identify opportunities, and improve decision-making and operating processes across concurrent workstreams.
Artificial Intelligence • Digital Media • eCommerce • Marketing Tech • Software • Automation
Own a portfolio of ecommerce merchant accounts, driving revenue expansion and retention. Responsibilities include identifying growth opportunities, monitoring account health, preventing churn, leading data-backed partner conversations, coordinating with Sales, Product, Design, and technical teams, and incorporating merchant feedback into product improvements. The role requires proactive ownership, analytical decision-making, clear communication, and comfort working in a fast-paced, high-growth environment.
