Jobs at NJM Insurance Group

Senior Quality Engineer responsible for functional, manual, and automated testing of business applications. Duties include developing reusable automation scripts, API and backend validation, test strategy, regression coverage, defect analysis, and release readiness. The role emphasizes Generative AI and AI-assisted tools for test design, automation, documentation, test data generation, and quality engineering workflows. Collaboration occurs within Agile cross-functional teams to improve software delivery speed, coverage, and quality.

Actuarial Interns support pricing and reserving teams through data gathering, transformation, analysis, and research. They learn actuarial techniques, use Excel, SQL, SAS, and Power BI, develop pricing or reserving recommendations, assist ongoing projects, and present findings to management. Assignments may involve personal auto, property, commercial lines, or reserving. The program also includes professional development, networking, seminars, and a team business research project.

Designs, configures, secures, and monitors enterprise systems management solutions, with a focus on SCCM, Windows workstation provisioning, patch management, application deployment, and endpoint health. Provides Tier 3 support, infrastructure administration, disaster recovery participation, documentation, project delivery, and technical guidance to team members. Collaborates with IT teams, business partners, project managers, and vendors to implement secure, reliable, and highly available systems.

Serves as the first point of contact for policyholders, claimants, and other parties reporting auto, property, and commercial claims. Collects incident details, enters information accurately for adjuster assignment, answers questions about claims procedures, determines appropriate coverage, provides next steps, and completes timely follow-up. Requires regular onsite attendance, customer empathy, strong communication, accurate data entry, and the ability to navigate multiple systems simultaneously.

Supports Commercial Lines strategic initiatives by analyzing and improving business processes, maintaining process documentation and KPIs, managing improvement backlogs, and operationalizing new technology and process changes. The role provides production and end-user support, coordinates incident resolution with vendors and IT, leads change-management and rollout activities, supports training, evaluates cross-functional impacts, and assists with departmental communications, compliance, onboarding, budgeting, and forecasting.

Supports the IT Data Administration team by analyzing data repositories, writing database queries, building ETL data objects, creating visualizations, and performing ad hoc analysis. The intern will also research emerging technologies, assist with SaaS and vendor configurations, coordinate technical discussions, document software providers, and prototype SAS use cases.

Answers and directs inbound calls, provides information, greets visitors, supports lobby reception, addresses customer needs, and performs administrative tasks for the Contact Center. This hybrid role requires three days onsite weekly and works Monday through Friday from 12:45 PM to 9:00 PM.

Handle commercial property damage and bodily injury claims (litigated and non-litigated) for BOP, CA and CGL policies. Investigate, evaluate, and resolve exposures, manage reserves, address coverage issues (Reservation of Rights/declinations), negotiate settlements, and communicate claim status. Maintain accurate files, escalate as needed, and support litigation processes while delivering strong customer service.

Supports data collection, cleaning, preparation, predictive modeling, machine learning, dashboard creation, visualization, and automation. The intern uses Python, Databricks, Power BI, and AI/BI dashboards to analyze data, validate models, document findings, and research emerging data science technologies while collaborating with data scientists and business stakeholders.

The intern will support the Quality Engineering team through software testing, test automation, coding, and development. Responsibilities include improving a Java-based automation framework, troubleshooting framework issues, creating and executing manual and automated test scripts, deploying builds, and validating generated documents. The role includes training and job shadowing and requires collaboration with software development and testing teams.

Provides hands-on IT support for workstation hardware, software, operating systems, applications, and network connectivity. Responsibilities include troubleshooting user issues, managing service tickets and SLAs, supporting workstation upgrades and IT projects, coordinating with server and network teams, assisting vendors, and documenting procedures, incidents, resolutions, and status updates.

Supports the Special Investigations Unit by analyzing predictive model outputs, scorecards, claims and policy data to identify fraud patterns, anomalies and trends. Conducts statistical analysis, data mining, public database research and recorded-call reviews. Develops metrics and actionable intelligence, communicates findings to nontechnical staff and investigative supervisors, and supports claim escalation and decision-making.

Supports the Accounting team with monthly and quarterly closes, financial statement preparation, journal entries, supporting schedules, and financial analysis. Assists internal, external, and regulatory auditors with documentation requests, contributes to special projects, and identifies process efficiencies and automation opportunities. The internship also includes professional development, networking, seminars, and team projects within the insurance industry.

Leads the Commercial Claims team, overseeing adjuster performance, workflows, claim reviews, coverage determinations, reserves, regulatory compliance, training, coaching, and complex claim resolution. Partners with internal and external stakeholders, ensures quality and adherence to liability laws, maintains personnel records, and supports consistent customer service. The hybrid role requires onsite attendance three days weekly and independent decision-making.

Conduct legal research and draft memoranda for NJM’s General Claims legal team. Support maintenance of a multistate insurance law index, assist staff attorneys, and contribute to research and writing projects involving property and casualty insurance, coverage, and tort law. Participate in a structured summer internship program with seminars, networking, and professional development opportunities.

The Actuary will focus on pricing studies for insurance products, analyze data trends, collaborate with teams for insights, and enhance actuarial tools.

Supports forecasting, budgeting, financial statement analysis, and monthly and quarterly reporting. Prepares ad hoc operational reports, analyzes industry trends, assists business leaders with annual budgets, and supports business units. The intern also contributes to efficiency and revenue-improvement initiatives while collaborating with colleagues and communicating findings effectively.

Paid summer intern supporting Commercial Lines Underwriting through pricing analysis, policy renewals, risk research, adverse experience monitoring, underwriting meetings, process improvement, and ad hoc projects. The role involves reviewing business submissions and external reports, assessing risk performance, supporting pricing decisions, and contributing to strategic initiatives. Candidates must be sophomores in a four-year Risk Management and Insurance program, maintain at least a 3.0 GPA, demonstrate analytical and communication skills, and commute to West Trenton, New Jersey.

Supervise workers compensation claims staff and guide the resolution of litigated claims. Responsibilities include evaluating, negotiating, and settling claims; managing reserves, diaries, quality, KPIs, and claim reviews; coaching employees; identifying subrogation opportunities; collaborating with legal, medical, SIU, and account teams; supporting mediations; and ensuring compliance with jurisdictional requirements, company guidelines, and claims best practices.

Manage workers’ compensation claims from investigation through resolution, including compensability, benefits, fraud indicators, subrogation, settlements, documentation, and litigation referrals. Provide empathetic customer service to injured workers, policyholders, agents, providers, and attorneys. Conduct investigations, claim reviews, onboarding meetings, and process-improvement initiatives. The role requires Connecticut workers’ compensation adjuster licensing, frequent travel to policyholder and agent locations, and remote work after required training in Parsippany.