Teams at NJM Insurance Group

Supports Commercial Lines strategic initiatives by analyzing and improving business processes, maintaining process documentation and KPIs, managing improvement backlogs, and operationalizing new technology and process changes. The role provides production and end-user support, coordinates incident resolution with vendors and IT, leads change-management and rollout activities, supports training, evaluates cross-functional impacts, and assists with departmental communications, compliance, onboarding, budgeting, and forecasting.

Supports quantitative and qualitative data analysis, exploratory analysis, KPI dashboards, reports, presentations, and business visualizations. Collaborates with business teams and data engineers to understand data structures, improve source systems, monitor data quality, and identify market, customer, product, and operational trends. Communicates insights to management to support strategic decisions and corrective action plans.

Supports marketing project intake, scheduling, workflow coordination, prioritization, reporting, documentation, and stakeholder communications. The intern will use Workfront and other marketing technology tools, collaborate with Marketing, IT, agencies, and vendors, and help improve operational processes and efficiencies. The role also includes supporting project implementation, adoption of best practices, special initiatives, and team projects while gaining exposure to creative project management and cross-functional marketing operations.