Teams at NJM Insurance Group

Supervises the subpoena unit, manages staff workflow, oversees subpoena and document production responses, ensures legal and regulatory compliance, and handles complex litigation-related escalations. Establishes quality standards and performance metrics, coordinates with attorneys and business units, trains employees, improves processes, and reports operational trends to leadership. The role requires regular onsite attendance in West Trenton, New Jersey, with limited remote work.

Serves as the initial contact for policyholders and claimants reporting Auto, Property, and Commercial claims. Collects incident details, accurately enters information into systems, answers questions about claim procedures, determines appropriate coverage, provides next-step guidance, and completes follow-ups. The role requires strong communication, empathy, listening, keyboarding, data-entry accuracy, and proficiency navigating multiple programs. It is a part-time onsite position with evening weekday hours and two Saturdays per month.

Manages relationships with New Jersey agency partners to grow small business insurance production, submissions, conversions, and written premium. Trains agents and CSRs on NJM’s ProQuote platform, products, workflows, and underwriting appetite. Owns territory performance, pipeline management, agency engagement, and market intelligence while connecting agencies with sales and underwriting teams. Conducts in-person and virtual training, monitors results, supports conversion improvements, and travels throughout New Jersey.