The Commercial Claims department is seeking a Commercial Claims Specialist II. A Claims Specialist handles all lines of Commercial business including coverage issues and litigation exposures. The Commercial Claims Specialist II is a disciplined self-starter with outstanding communication & customer service skills. Has developed coverage skills, negotiation experience, and is a creative & analytic proactive problem solver. Also, can prioritize work assignments, is an independent worker but can work as a member of the team. Individuals should be decisive, "own" the decisions they make, and the work produced, responsible, dependable and developing presentation skills.
Schedule: Monday-Friday, specific hours are subject to selected start times between 8:00am-9:00am pending supervisory approval.
Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.
Regular reviews of all open exposures, including input from the supervisor as needed, focusing on the investigation and the accuracy of the file reserves. Has experience with coverage issues requiring Reservation of Rights and coverage declination letters.
Investigate, review, analyze and evaluate the assigned property damage and bodily injury claims expeditiously (and if necessary, through the litigation process) in preparation for prompt resolution. Will keep the supervisor informed on claims progress as needed.
Has experience with coverage issues requiring Reservation of Rights and coverage declination letters.
Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.
A minimum 3-8 years of claims experience, this should include handling litigated and non-litigated property damage and bodily injury claims related to BOP, CA and CGL policies.
Initiates appropriate action to review coverage and proactively resolve all claim exposures in a manner consistent with existing law, license and company guidelines.
High School Diploma or GED equivalent.
Preferred Qualifications:
Other insurance designations.
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $81,124-$94,141Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Skills Required
- 3-8 years claims experience, including handling litigated and non-litigated property damage and bodily injury claims related to BOP, CA and CGL policies.
- Experience with coverage issues requiring Reservation of Rights and coverage declination letters.
- Developed coverage skills and negotiation experience.
- Outstanding communication and customer service skills.
- Ability to investigate, review, analyze and evaluate assigned property damage and bodily injury claims, including through litigation when necessary.
- Initiates appropriate action to review coverage and proactively resolve claim exposures consistent with law, license and company guidelines.
- High School Diploma or GED equivalent.
- Regular and predictable onsite attendance.
- Other insurance designations.
NJM Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NJM Insurance Group and has not been reviewed or approved by NJM Insurance Group.
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Retirement Support — Retirement benefits include a 401(k) match with additional company contributions, materially boosting total compensation. This component is presented as a core element of the total rewards offering.
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Healthcare Strength — Health coverage offers multiple medical plan options plus dental and vision, complemented by company-paid basic life insurance and disability protection. Wellness resources and assistance programs further support overall health needs.
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Leave & Time Off Breadth — Time off includes a first-year PTO allotment paired with paid/floating holidays and state-based paid sick leave. Paid parental leave references and adoption assistance indicate breadth for various family situations.
NJM Insurance Group Insights
What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers. - 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023) - 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers* - 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies - 2021 American Heart Association Gold Level Workplace Health Achievement - 2020 American Heart Association Silver Level Workplace Health Achievement - 2019 Forbes Best Mid-size Employers in the country *J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
