Jobs at IMPACT BPO SERVICES PTE. LTD.

Manage insurance coverage, carriers, billing, and liens for personal injury cases. Serve as primary carrier contact, identify first- and third-party coverage, protect client recoveries by resolving liens and subrogation, maintain billing accuracy, and prepare comprehensive damage records.

Manage daily office operations, lead administrative staff, coordinate scheduling and patient/case flow, ensure compliance, maintain records, resolve operational issues, and improve processes with leadership.

Provide administrative and customer-service support to US-based clients: manage calendars, emails, appointments, inquiries, files, schedules, and internal processes. Maintain professional communication, confidentiality, meet deadlines, and prioritize tasks with attention to detail.

Assist case managers by coordinating communications among clients, attorneys, and stakeholders; maintain accurate case files and documentation; schedule meetings and court appearances; prepare correspondence, reports, and legal documents; and provide general administrative support throughout the case lifecycle.

Maintain and support a client medical platform. Assist in backend development, testing, deployment and maintenance using Node.js and AWS. Troubleshoot bugs, optimize performance, document changes, and collaborate with the on-site team. Role begins part-time with potential to become full-time.

Support attorneys with personal injury case preparation and administration: draft and organize documents, manage case files, communicate with parties, schedule events, track deadlines, obtain and summarize medical records, assist with settlements and trials, and perform general administrative and billing tasks.

Support plaintiff personal injury cases from intake through settlement: manage claims, request and organize medical records and liens, monitor treatment and deadlines, coordinate appointments, assist with discovery and demand packages, maintain files in CasePeer and Box, communicate with clients/providers, and support attorneys through litigation and settlement processes.

Support Case Managers in personal injury matters by maintaining case files, collecting medical records and bills, communicating with clients and providers, drafting correspondence and documents, scheduling events, monitoring deadlines, and assisting with pre-litigation and settlement tasks.

Support personal injury attorneys by maintaining organized case files, coordinating communications with clients and third parties, scheduling, requesting and managing medical/legal records, opening claims, and ensuring accurate, up-to-date documentation and coordination with medical providers.

Manage personal injury cases from intake to resolution: assess client needs, create and monitor case plans, coordinate appointments and services, maintain documentation, track deadlines and milestones, communicate with clients and stakeholders, prepare reports, and advocate for client needs.

Support review, management, and resolution of medical liens for personal injury cases: track lien documentation, analyze medical bills and subrogation liens, maintain case logs, manage correspondence, collaborate with legal team, and ensure accurate data entry and timely case closure.

Negotiate and resolve medical liens by preparing abatements, coordinating with providers and case managers, documenting communications in the CRM, and ensuring timely, accurate lien reductions in the firm and client interests.

Provide litigation support by drafting and responding to discovery, preparing court and Judicial Council forms, summarizing medical records, organizing productions and exhibits, managing Filevine case files and calendars, e-filing documents, and coordinating court reservations and attorney schedules.

Manage a full caseload of personal injury files from intake through settlement or litigation. Communicate with clients and stakeholders, coordinate medical treatment and records, track deadlines, maintain accurate case notes in case management systems, assist with demand and settlement documentation, and ensure confidentiality and compliance.

Support attorneys with legal research, document drafting, case management, discovery, filings, trial preparation, and client/court communications while ensuring accuracy and compliance with deadlines and procedures.

Manage vendor invoices and medical lien accounts, reconcile accounts, communicate daily with California law firms and internal teams, update tracking sheets, support month‑end close, and meet daily outreach goals to ensure accurate accounts payable operations.