Jobs at IMPACT BPO SERVICES PTE. LTD.

Coordinate grant and client portfolios by managing communications calendars, newsletters, donor records, program data, reports, grant documentation, CRM workflows, and project deadlines. Support Grant Managers with reporting inputs, fundraising insights, client onboarding, and organized submission pipelines. Maintain Asana boards, donor data hygiene, dashboards, and cross-team collaboration while ensuring timely follow-through and accurate portfolio tracking.

Manage personal injury client intake from initial inquiry through case setup and transfer to the legal team. Screen prospective clients, conduct intake interviews, prepare retainer agreements, coordinate medical treatment, organize case documents in LeadDocket and Filevine, request police reports, maintain accurate confidential records, communicate with internal teams and providers, and complete intake tasks within deadlines.

Negotiate and resolve medical liens by preparing abatements, coordinating with providers and case managers, documenting communications in the CRM, and ensuring timely, accurate lien reductions in the firm and client interests.

Support attorneys with legal research, document drafting, case management, discovery, filings, trial preparation, and client/court communications while ensuring accuracy and compliance with deadlines and procedures.

Provide litigation support by drafting and responding to discovery, preparing court and Judicial Council forms, summarizing medical records, organizing productions and exhibits, managing Filevine case files and calendars, e-filing documents, and coordinating court reservations and attorney schedules.

Support plaintiff personal injury cases from intake through settlement: manage claims, request and organize medical records and liens, monitor treatment and deadlines, coordinate appointments, assist with discovery and demand packages, maintain files in CasePeer and Box, communicate with clients/providers, and support attorneys through litigation and settlement processes.

Manage a full caseload of personal injury files from intake through settlement or litigation. Communicate with clients and stakeholders, coordinate medical treatment and records, track deadlines, maintain accurate case notes in case management systems, assist with demand and settlement documentation, and ensure confidentiality and compliance.

Provide administrative and customer-service support to US-based clients: manage calendars, emails, appointments, inquiries, files, schedules, and internal processes. Maintain professional communication, confidentiality, meet deadlines, and prioritize tasks with attention to detail.

Assist case managers by coordinating communications among clients, attorneys, and stakeholders; maintain accurate case files and documentation; schedule meetings and court appearances; prepare correspondence, reports, and legal documents; and provide general administrative support throughout the case lifecycle.

Support Case Managers in personal injury matters by maintaining case files, collecting medical records and bills, communicating with clients and providers, drafting correspondence and documents, scheduling events, monitoring deadlines, and assisting with pre-litigation and settlement tasks.

Support review, management, and resolution of medical liens for personal injury cases: track lien documentation, analyze medical bills and subrogation liens, maintain case logs, manage correspondence, collaborate with legal team, and ensure accurate data entry and timely case closure.

Manage personal injury cases from intake to resolution: assess client needs, create and monitor case plans, coordinate appointments and services, maintain documentation, track deadlines and milestones, communicate with clients and stakeholders, prepare reports, and advocate for client needs.

Manage insurance coverage, carriers, billing, and liens for personal injury cases. Serve as primary carrier contact, identify first- and third-party coverage, protect client recoveries by resolving liens and subrogation, maintain billing accuracy, and prepare comprehensive damage records.