We are seeking a highly organized and proactive Case Manager to oversee Personal Injury cases and ensure a smooth process from intake through resolution. This role requires strong coordination, communication, and attention to detail while working with clients, providers, and legal teams.
Responsibilities:Assess client needs and case requirements
Develop and manage individualized case plans
Maintain communication with clients, providers, and stakeholders
Monitor case progress and provide consistent follow-ups
Coordinate appointments, referrals, and services
Maintain accurate and updated case documentation
Track deadlines, treatments, and legal/medical milestones
Advocate for client needs and ensure timely support
Prepare reports and case summaries
Ensure smooth coordination between all involved parties
Personal Injury experience (required)
Experience working with U.S. law firms (required)
Near-native / C2 English proficiency (written and verbal)
Strong communication and interpersonal skills
Excellent organizational, time management, and multitasking abilities
Strong attention to detail and problem-solving skills
Ability to work independently and meet deadlines
Experience with legal/medical/insurance processes
Experience managing case files and documentation
Familiarity with systems such as Casepeer, Filevine, Clio, or similar (preferred)
Skills Required
- Personal Injury experience
- Experience working with U.S. law firms
- Near-native / C2 English proficiency (written and verbal)
- Strong communication and interpersonal skills
- Excellent organizational, time management, and multitasking abilities
- Strong attention to detail and problem-solving skills
- Ability to work independently and meet deadlines
- Experience with legal/medical/insurance processes
- Experience managing case files and documentation
- Familiarity with systems such as Casepeer, Filevine, Clio, or similar
What We Do
Impact BPO is a specialized business process outsourcing (BPO) and recruitment service group. The company provides comprehensive HR solutions, including manpower augmentation and resourcing. Its core operations encompass customer support, technical assistance, data entry, and back-office services. By leveraging bilingual talent and tailored solutions, Impact BPO aims to enhance operational efficiency and accelerate business growth for its global clients.
