Teams at IMPACT BPO SERVICES PTE. LTD.

Provides administrative and legal support in a personal injury law firm by maintaining case files, coordinating communications, managing schedules, preparing legal documents, tracking follow-ups, and ensuring accurate, organized case information. Requires prior U.S. personal injury law firm experience, near-native English proficiency, strong communication, attention to detail, multitasking, and organizational skills.

Conducts bilingual English-Spanish client intake interviews for litigation matters, gathers and verifies case information, documents responses, follows up on missing details, and supports paralegals and legal assistants with case preparation. Maintains accurate, confidential client records while handling inbound and outbound calls and guiding clients through structured questionnaires.

Support plaintiff personal injury cases from intake through settlement: manage claims, request and organize medical records and liens, monitor treatment and deadlines, coordinate appointments, assist with discovery and demand packages, maintain files in CasePeer and Box, communicate with clients/providers, and support attorneys through litigation and settlement processes.