Jobs at iA Financial Group

Conduct branch and sub-branch compliance audits across Quebec, reviewing policies, procedures, and regulatory requirements. Interview representatives and support staff, provide training, issue audit reports, follow up on remediation, analyze complex compliance issues, and recommend solutions. The role requires strong knowledge of mutual funds, OCRI regulations, independent work, frequent travel, and communication in French and English.

Lead development and oversight of credit risk framework, policies, underwriting and adjudication. Monitor credit exposures, prepare financial risk reports, develop risk indicators and limits, and contribute to PD/LGD/EAD modeling, internal capital, ORSA and stress-testing initiatives to minimize credit losses and ensure regulatory compliance.

Analyze and settle extended mechanical warranty claims across Canada for automobiles, recreational vehicles, trailers, motorcycles, ATVs, and boats. Review coverage, authorize eligible benefits, assign inspectors, identify abusive or fraudulent claims, communicate with customers and internal teams, escalate claims exceeding authorization limits, and negotiate overpayments and applicable credits or reimbursements.

Supports Talent and Culture Business Partners and leaders with HR programs, succession planning, talent development, retention, and employee experience initiatives. Coordinates HR projects, analyzes workforce data, prepares dashboards and presentations, provides recommendations, supports managers, and improves HR processes, documentation, policies, and practices. The role requires strong communication, prioritization, project management, and French and English proficiency.

Provide administrative support to IT Infrastructure and Operations leadership: manage calendars, travel, meetings, document drafting/proofreading, reports, expense and invoice processing, budget tracking, procurement, timesheet verification, and collaborate with sector administrative staff.

Performs daily and month-end account reconciliations, analyzes and resolves discrepancies, records accounting transactions in Oracle ERP, manages team email requests, and prepares documentation for audits and regulatory inquiries. The role also supports process improvement and automation while maintaining accurate financial records and clear audit trails for the individual life insurance accounting team.

Implement new insured annuity contracts and perform ongoing administration: load and validate data, prepare client welcome communications, process accounting transactions, perform actuarial termination calculations, improve IT tools and processes, and respond to client and partner inquiries.

Support private markets investment operations by managing post-trade lifecycle events for private placements, fund units and illiquid assets; coordinate across internal teams and external parties; maintain data quality and controls; optimize monitoring, reporting and oversight processes; interpret fund legal terms and reporting impacts; and liaise with custodians, fund administrators and third-party providers to meet operational deadlines.

Design, build, and maintain scalable ETL/ELT data pipelines and lakehouse architectures on GCP. Implement orchestration (Prefect), CI/CD, Terraform IaC, and DataOps practices. Collaborate with data scientists and product teams to enable analytics and AI while ensuring governance, security, and reliability.

Analyze business needs and legacy IBM i systems, define and validate technical solutions, write and run SQL and scripts, participate in QA (functional/regression) and testing, support production, collaborate in Agile teams, and contribute to modernization and documentation efforts.

Design and deliver scalable, maintainable application and integration solutions. Lead architecture initiatives, implement DevSecOps/CI-CD, produce technical documentation, coach teams, support L2/L3 incident resolution, and promote reusable components and emerging technologies.

Lead promotion and communications strategy for Individual Insurance, Savings, and Retirement. Develop go-to-market plans, manage budgets, monitor market trends, advise senior leaders, and lead a ~20-person team to deliver impactful campaigns and achieve business goals across Canada.

Process bi-weekly North American payroll for 10,000+ employees, manage employee life-event controls, produce pension/share-plan and tax reports, issue ROEs and special payments, support audits and government forms, resolve complex payroll inquiries, participate in annual payroll activities and continuous improvement projects, and present payroll information to stakeholders.

Serve as strategic partner for contact center stakeholders to align business needs with Genesys platform capabilities. Define requirements and roadmaps, recommend solutions, optimize licensing and adoption, manage vendor relationships, document lessons learned, and promote platform evolution and best practices across teams.

Lead and build a multidisciplinary AI team to prioritize, deliver, and scale responsible production AI solutions. Define AI vision, governance, MLOps/LLMOps practices, RAG/agent architectures, and measure business value while collaborating with stakeholders across IT, data, security, compliance, and operations.

Conceive and model data for operational systems across conceptual, logical and physical layers. Define standards and best practices, collaborate with architecture and development teams, validate models, produce technical documentation, support automation, ensure security, compliance and data governance within insurance and savings contexts.

Design scalable, secure application solutions for financial reporting; analyze business needs; lead technical teams; ensure architecture alignment, quality and security; collaborate with architects, business partners and development teams; support deployments, incident resolution, and mentor team members.

Develop and execute integrated go-to-market strategies for group insurance and savings solutions. Analyze market trends, competitive intelligence, and performance data; define positioning, value propositions, messaging, and customer journeys; and lead lifecycle, growth, cross-selling, upselling, and ABM initiatives. Oversee product digital presence, lead strategic projects, advise leadership, establish performance indicators, measure marketing effectiveness, and identify growth opportunities.

Lead design, develop, and maintain life insurance policy administration solutions using the Microsoft stack. Collaborate with analysts, architects, and partners; participate in Agile ceremonies, code reviews, production support, and continuous improvement. Drive technical decisions, ensure performance and security, and mentor the team while exploring AI integration in development practices.

Processes segregated funds, GICs, transfers, and other investment products with insurance carriers. Manages client account setup, investment files, mail, data quality, documentation follow-up, issue resolution, and advisor communications. Ensures accurate, compliant, and timely processing while maintaining service standards. The role also supports operational priorities, system and process changes, escalated issues, and special projects.