Business Analyst

Sector: Dealer Services, Business Transformation
Location: Oakville or Toronto preferred, but open to candidates across Canada
Type of Work: Hybrid
Employment Type: Permanent

Join Our Team as a Business Analyst!

Are you a team player with strong analytical skills and the ability to thrive in a fast-paced environment? We’re excited to invite you to join our friendly Dealer Services Business Transformation Team as a Business Analyst!

In this role, you’ll collaborate with IT development teams to ensure customer needs are met while prioritizing and maximizing business value.

Your Future Role and Responsibilities:

• Collaborate closely with Product Owners to manage projects, including system enhancements, departmental/corporate initiatives, and system modules from inception to delivery.
• Support release implementations by owning specific areas, testing and deploying fixes or new features, delivering training within the Line of Business and across the team, and maintaining administrative procedures.
• Analyze system issues reported by business owners across Dealer Services and work with IT teams to identify root causes and implement temporary or permanent solutions.
• Independently manage multiple daily priorities, including assigned projects, support requests, and Business Technology processes (e.g., transaction confirmations, statement production).
• Take ownership of urgent system escalations, coordinating with IT and business stakeholders to deliver timely and effective solutions.
• Communicate clearly and effectively with both technical and non-technical stakeholders.
• Thrive in periods of high workload and tight deadlines, with the ability to navigate ambiguity.

Your Background and Skills:

• 1–5 years of experience in an analyst or project role, or within Dealer Services.
• Strong knowledge of analysis methodologies (e.g., BABOK).
• Solid understanding of Agile SAFe methodology.
• Intermediate to advanced SQL skills (major asset).
• Technical experience with Dealer Services systems (major asset).
• Experience managing small to medium-sized projects (major asset).
• Background in the finance or insurance industry (major asset).
• Bilingual (French-English) is an asset; English proficiency is required.
• Advanced Excel skills are essential.

What’s in It for You?

• A top-tier health and dental plan, including a health spending account and wellness account.
• A reliable pension plan to help you plan for the future.
• Annual bonus opportunities.
• Generous vacation and personal leave policies.
• Flexible working hours and telecommuting options.
• Ongoing support for learning and development to help you grow your career.

If you're looking for a challenging yet rewarding opportunity where you can apply your skills and grow professionally, we’d love to hear from you. Don’t miss this chance to join our team!

iA Financial Group

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.