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Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
Leads brand strategy and execution to drive growth, revenue, customer engagement, and brand consistency. Manages product pipeline planning, launches, marketing campaigns, talent relationships, creative approvals, website merchandising, promotions, market research, and cross-functional initiatives. Collaborates with creative, product, operations, SEO, sales, customer experience, retail, PR, social, and acquisition teams while monitoring KPIs such as ROI, conversion rate, average order value, lifetime value, and customer acquisition cost.
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
Maintain and publish weekly contact-center schedules, align short-term forecasts to volume, update agent/team records, produce WFM performance reports, manage shift bids, analyze time-off allotments, support WFM coordinators, and liaise with supervisors and leadership to ensure coverage and staffing accuracy.
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
Manages onsite office and production studio operations, including workplace services, employee inquiries, vendors, supplies, facilities coordination, hospitality, guest and talent arrivals, catering, events, meetings, and studio activities. Maintains organized, welcoming spaces and documentation while partnering with People, Production, IT, Facilities, and external vendors to resolve issues and improve employee, guest, and studio experiences.
