Teams at Golden Pet Brands

Manage affiliate and agency performance, build partner relationships, optimize digital marketing campaigns, analyze CTR, CVR, AOV, and LTV, and coordinate campaign testing and onboarding. Set up and optimize advertising network accounts, improve tracking and reporting processes, collaborate with technical and creative teams, and support revenue and brand growth objectives.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

The Assistant Brand Manager supports brand strategy and execution across established and emerging pet brands. Responsibilities include managing launches and campaigns, coordinating cross-functional projects, conducting market and competitor research, optimizing e-commerce merchandising and promotions, improving customer onboarding and retention, and analyzing metrics such as ROI, CVR, AOV, and LTV.