Jobs at Frontline Insurance

Leads the claims training team and oversees training strategy, curriculum development, delivery, scheduling, and evaluation. Partners with Claims leadership and Quality Assurance to identify needs, improve claim handling, and maintain regulatory compliance. Coaches team members, manages projects and resources, monitors performance metrics, and ensures training materials reflect current insurance procedures, systems, statutes, and policy requirements. The role may require overnight travel, extended hours, weekends, holidays, and catastrophe response support.

Plans and manages insurance programs from appraisal through implementation, defining scope, costs, milestones, dependencies, and business cases. Oversees process improvement, reporting, risk, resources, change management, compliance, and program operations. Uses AI tools and agentic workflows to improve PMO efficiency, keeps senior leadership informed, and coordinates deliverables across teams.

Paid summer interns support multiple departments through research, data analysis, database management, data entry, networking, and team-development activities. Interns receive executive mentoring and may be assigned to Risk Management, Accounting, Business Development, IT, or Underwriting based on operational needs.

Own product vision, strategy, roadmaps, backlogs, and delivery across complex enterprise products. Define user stories and acceptance criteria, prioritize work, track KPIs and OKRs, lead discovery and usability testing, and collaborate with engineering, UX, architecture, data, and operations teams. The role also manages executive stakeholders, supports budgeting and portfolio prioritization, mentors product owners, and promotes Agile and Lean practices.

Investigate and manage catastrophe property claims from initial fact-finding through coverage decisions, reserves, payments, mediation, appraisal, and resolution. The role coordinates inspections and external experts, analyzes policy coverage, documents claim activity, communicates with insureds and stakeholders, prepares correspondence, and escalates approvals when needed. It requires at least three years of property and casualty insurance experience, a Florida 620/720 license, additional state licenses within 90 days, and Microsoft proficiency.

Prepares financial, operational, and regulatory reports; analyzes discrepancies; maintains Power BI reporting infrastructure; documents reporting requirements; performs report quality assurance and testing; and supports accounting and finance process changes, special projects, and ad hoc analysis. The role requires accounting knowledge, familiarity with GAAP and statutory accounting principles, strong analytical ability, attention to detail, and effective communication.

Leads Guidewire PolicyCenter performance engineering, configuration, Gosu development, integrations, SQL optimization, load testing, monitoring, and production incident resolution. Designs and tunes policy, underwriting, rating, and product modules; analyzes JVM, database, and application performance; establishes SLAs and regression testing; and supports Guidewire Cloud migrations. Collaborates with architecture, QA, infrastructure, support, and DBA teams to improve scalability, availability, and responsiveness.

Manages complex residential and commercial insurance claims that may proceed to litigation. Reviews lawsuits, estimates, coverage, settlements, and claim files; audits claims for compliance; analyzes trends; coaches adjusters; supports legal meetings and training; reports suits, demands, and mediations; coordinates with counsel; and makes coverage, payment, subrogation, and SIU recommendations.

Handles complex property claims progressing toward litigation, including coverage analysis, settlement recommendations, claim audits, lawsuit and mediation reporting, and payment authorization. Reviews repair estimates, identifies claim-handling trends and deficiencies, coaches adjusters, supports legal and claims training, maintains pending-claim diaries, coordinates with counsel, and refers matters for subrogation or SIU investigation.

Oversee claims operations by leading adjusters and examiners, reviewing complex claims, ensuring regulatory compliance, improving procedures, analyzing trends and potential fraud, managing vendors, resolving disputes, and reporting performance metrics to senior management.

Leads market research on state-level insurance markets, competition, regulatory and financial trends. Collects and validates public data, maintains dashboards, interprets quantitative and qualitative findings, and delivers strategic recommendations to executive stakeholders. Collaborates with underwriting, product, actuarial, and business development teams to align research with business priorities.

Provides administrative support to Human Resources, including employee inquiries, calendar and deadline management, confidential records, communications, immigration case coordination, work authorization tracking, document submissions, SharePoint administration, filing, reception, office management, and special projects. The role liaises with employees, managers, executives, attorneys, and immigration counsel while monitoring compliance-related deadlines and maintaining accurate case documentation.

Manages commercial underwriting operations, including staff supervision, scheduling, performance reviews, quality standards, policy implementation, productivity and profitability improvements, documentation, and complex problem resolution. Partners with senior management and IT on underwriting strategy, products, and process improvements. Serves as the department’s underwriting systems subject matter expert and oversees quality assurance projects.

Analyzes claims data to identify trends, anomalies, root causes, cost drivers, and operational inefficiencies. Partners with claims, quality assurance, SIU, finance, and leadership teams to define analytical requirements, develop recommendations, improve claims handling, reduce risk, and enhance efficiency. Presents actionable findings to technical and non-technical stakeholders, including adjusters, managers, and executives.

Manages catastrophe claims adjusters and oversees timely, compliant claim handling. Ensures coverage, procedures, laws, and regulations are followed; monitors team performance; supports catastrophe claim operations; and coordinates with Underwriting, Sales, and Information Technology. Requires travel to catastrophe sites as needed and maintaining adjuster licenses across Frontline’s operating states.

Prepares NAIC and state regulatory filings, GAAP financial statements, financial data calls, and executive reporting. Coordinates reporting deliverables, researches regulatory changes, reviews work, maintains reporting documentation, and leads process improvements. Partners on report development, data validation, testing, and issue remediation while providing technical guidance and completing special projects.

Supports IT risk assessments, internal and external audits, vendor risk assessments, compliance reviews, regulatory reporting, risk indicators, and IT risk policies. Collaborates with cybersecurity teams on controls and incident response, supports business continuity and disaster recovery, evaluates technology risks, and promotes frameworks including ISO 27001, COBIT, NIST, and FAIR. Advises internal teams on audit practices and risk management.

Performs daily accounting operations, including bank deposit reconciliation, payment processing, transaction and payroll entries, invoicing, and accounting support. Handles month-end reporting, journal entries, sales tax returns, bank and account reconciliations, intercompany transactions, receivables, petty cash, fixed assets, and lease schedules. Supports ad hoc accounting projects and business inquiries.

Identifies operational and regulatory compliance risks, supports governance and controls, prepares reports, researches legislation, manages compliance communications and documentation, coordinates audits and regulatory requirements, and educates process owners on compliance practices.

Provides high-volume inbound and outbound customer support for billing, payments, policy servicing, and general insurance inquiries. Resolves issues accurately, documents interactions, coordinates with internal teams, escalates specialized needs, and supports policy transactions and process improvements. Requires a high school diploma, customer service experience preferred, and an applicable insurance license within six months of hire.